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[resolved] [closed] Woocommerce: Help Placing an Order (36 posts)

  1. vcoles89
    Member
    Posted 1 year ago #

    Hello everyone! I have having an issue placing an order using WooCommerce.

    Here is the website: http://www.everbloomflowershop.com/

    *It is worth noting that some of the links are currently broken, I am working on correcting them in the woocommerce code. So right now, I am relying on the top navigation.

    On the checkout page where it displays the order, under shipping it says:
    "Sorry, it seems that there are no available shipping methods for your state. Please contact us if you require assistance or wish to make alternate arrangements."

    If I ignore this and click on the "Place Order" button anyway, I get two error messages:

    -invalid shipping method
    -invalid payment method

    The latter confuses me because Woocommerce did not show payment methods until the error message appeared. I have Authorize.net DPM, a Woocommerce Plugin, installed. Once the payment methods are visible, if I click on "credit card payment," and continue to try and place the order, I am taken back to the:

    "Sorry, it seems that there are no available shipping methods for your state. Please contact us if you require assistance or wish to make alternate arrangements."

    I have "Local Delivery" as my primary shipping method for Woocommerce, and products can only be shipped to the United States- California, at the zip codes I have defined.

    If there is any additional information you need to know, please inform me! Thank you for your time.

    http://wordpress.org/extend/plugins/woocommerce/

  2. jitenoswal1
    Member
    Posted 1 year ago #

    You need to modify the plugin setting a bit to make it work properly. mail me @jitenoswal1@gmail.com I will help you.

  3. mikejolley
    Member
    Plugin Author

    Posted 1 year ago #

    The message you speak of will display if your address doesn't match any shipping methods. Enable more to avoid it.

  4. Ryan Paul
    Member
    Posted 1 year ago #

    I'm having this same problem - everything was working and now it's not.

    I have the Canada Post shipping plugin enabled, flat rate, free local delivery, and free pickup.

    The form only shows the flat rate and local pickup.

    I've got all countries enabled. Not sure what's happening? Help please?

  5. Ryan Paul
    Member
    Posted 1 year ago #

    Also - the flat rate that shows doesn't adjust the amount of the cart upon 'Update Cart'.

    It just defaults back to Local Pickup.

  6. wolf5659
    Member
    Posted 1 year ago #

    Anyone solved this yet? I need to open my shop soon and I am getting this message... I am using the USPS pluging

  7. Ryan Paul
    Member
    Posted 1 year ago #

    I solved my issue.

    The store was selling blankets and a friend put the blanket's dimensions of 41" x 41" x 1".

    As soon as I put zero in the product's dimension, it worked. Seemed like Canada Post doesn't do boxes 41 inches long bahahahaha.

    Try putting zero's or a smaller dimension set in a product and try again

  8. eaglejohn
    Member
    Posted 1 year ago #

    What if you don't use dimensions at all?

  9. ehong33234
    Member
    Posted 1 year ago #

    I have this issue too. Oddly enough, the shipping and tax calculations work perfect in Chrome browser but NOT in Safari. It just gives me the "Sorry" message in Safari.

    Help!

  10. frenchy black
    Member
    Posted 1 year ago #

    hello everyone, please make sure you have PayPal sandbox disable. go to woocommerce setting then select payment gateways then select in the breadcrumb menu paypal then scroll to the bottom and unchecked Enable PayPal sandbox check box. save then refresh your website page. please let me know if that solved your issue

  11. tkucey
    Member
    Posted 1 year ago #

    I was so hopeful, but this didnt work for me either.
    Can anyone help?? I really want to launch soon and tried everything above. Still getting the no delivery options for your state although I have canad and us as selected countires...

  12. Roy Ho
    Member
    Posted 1 year ago #

    @tkucey - switch to 2012 theme and see if the problem goes away.

  13. floydrose5150
    Member
    Posted 1 year ago #

    I am using the Purolator extension for shipping and I too am getting this message:

    "Sorry, it seems that there are no available shipping methods for your location (Canada). If you require assistance or wish to make alternate arrangements please contact us."

    Tried disabling the Paypal sandbox, all countries are enabled. I need a solution to this fast. Any help greatly appreciated!!

    Thank you

  14. webscapes
    Member
    Posted 1 year ago #

    I've tried everything to make this FEDEX plugin work and can't get the shipping to work. I've made custom box sizes and my clothing all set at .5 lbs. I even tried giving them dimensions, but nothing is working. Now I'm getting this error:
    Sorry, it seems that there are no available shipping methods for your location (United States).
    We just want it to calculate shipping via weight and zip codes, but can't get it to do anything at all.
    I've contacted FEDEX, Woocommerce and Paypal with no help whatsoever.

  15. tydende
    Member
    Posted 1 year ago #

    Same issue here, webscapes. Any progress yet?

  16. yourdigitaldave
    Member
    Posted 1 year ago #

    Any resolution to this issue? I am attempting to launch my eCommerce site, but this "Sorry, it seems that there are no available shipping methods for your location (Canada). If you require assistance or wish to make alternate arrangements please contact us" issue is delaying going live.

    I have tried both the Canada Post plugin and Flat Rate options separately and I still get the same error (so it's likely not a Canada Post API issue). I've got both Canada and US chosen as shipping locations as well. Very, very strange (and frustrating...)

    Is there a cache that needs to be flushed somewhere?

    Any assistance would be greatly appreciated. Thanks!

  17. saundersfamilyfarm
    Member
    Posted 1 year ago #

    I've got the same issues as 'yourdigitaldave' using the Canada Post plugin - but we're just shipping in Canada only. We get the same error message:

    Sorry, it seems that there are no available shipping methods for your location (Canada). If you require assistance or wish to make alternate arrangements please contact us.

    I've made sure that the sizing and weights are the same throughout the website for consistency, the store's base country is set for Canada as are the dollars (CDN), the Canada Post API settings were double-checked, and the same error message comes up in Safari, Chrome, and Firefox. Also, as of today, I updated the WooCommerce to it's latest version 2.0.7.

    I created a WooCommerce ticket a few days ago (http://support.woothemes.com/requests/38994) but no response so far.

    If someone out there has a solution, please share!!

    Many thanks!

  18. IgniteWoo
    Member
    Posted 1 year ago #

    When testing WooCommmerce shipping plugins, remember this one thing: It caches shipping results based on your current cart, so to force it to update the results you have to change the cart. The easiest way to do that is to do your test, then increment a product qty in the cart by 1, then test again ( don't reuse a former qty, always increase qty to something never used previously for the current session ), -- repeat.

    This might have changed at some point, but if I remember right it caches shipping results, so you have to break the cache by changing the cart for testing purposes.

  19. saundersfamilyfarm
    Member
    Posted 1 year ago #

    I did as you said and the result unfortunately was the same.

    Because I am currently working in Firefox, I opened Safari, reset the cache, then went to the website and placed an order with a different amount of product, selected the shipping province/postal code - but got the same shipping result.

    I just don't know what to do at this point.

  20. yourdigitaldave
    Member
    Posted 1 year ago #

    After checking on a few other forums, another suggestion was to deactivate WooCommerce and then reactivate it. No guarantees, but it's worth a shot. (If you haven't deactivated the Canada Post plugin, that may also be an option...)

    As for my own situation, I'm a little apprehensive because the issue seems to have fixed itself. Never a good thing since it cold appear again, but at least the store is working now.

  21. texasartist
    Member
    Posted 1 year ago #

    SOLUTION FOR ERROR MESSAGE 'Sorry, it seems that there are no available shipping methods for your location'
    (this method solved this problem for me).

    1- Go To WooCommerce Plugin
    2- Select SHIPPING Tab (where you will find all shipping methods).
    3- Select FREE SHIPPING Tab.
    4- Scroll down to 'FREE SHIPPING REQUIRES' and select the option 'N/A' (it comes with default selection 'a valid free shipping coupon').

    Hope this helps..! :)

  22. saundersfamilyfarm
    Member
    Posted 1 year ago #

    Well, I deactivated all the woocommerce plugins (woocommerce, canada post, seo, invoice/packing) then reactivated them. I cleared all my caching in Firefox, Chrome and Safari - then tried it - but the issue still exists.

    I also tried the Free Shipping suggestion and changed the 'free shipping requires' to N/A, but unfortunately, this too, did not work.

    It seems like a lot of people are having this issue, yet I don't see anything in the WooCommerce forum about a solution. My ticket is still open after several days and no one has been assigned it yet.

  23. yourdigitaldave
    Member
    Posted 1 year ago #

    Sorry you're still having issues @saundersfamilyfarm. I agree, it seems like a lot of us are experiencing this issue and a few have commented that there hasn't been a sufficient acknowledgement from Woo regarding it.

    On last thought. Do you have "Specific Countries" (with Canada chosen, in your case) set under all of:
    - the WooCommerce General tab
    - the Canada Post tab under Shipping
    - the Free Shipping tab (with Free Shipping Requires... A valid free shipping coupon)?

    You may not be using the Free Shipping option, but you don't have to really use it unless you create that coupon.

    I've also got all options checked under the Shipping Options tab, except for "Only ship to the users billing address" and "Collect shipping address even when not required"

    I'm just passing along what my setup is. As I said, shipping on our shop is now working (somewhat mysteriously) and without an actual solution from Woo, trying to find the right combination of settings may be all we can do...

  24. yourdigitaldave
    Member
    Posted 1 year ago #

    Sorry you're still having issues @saundersfamilyfarm. I agree, it seems like a lot of us are experiencing this issue and a few have commented that there hasn't been a sufficient acknowledgement from Woo regarding it.

    On last thought. Do you have "Specific Countries" (with Canada chosen, in your case) set under all of:
    - the WooCommerce General tab
    - the Canada Post tab under Shipping
    - the Free Shipping tab (with Free Shipping Requires... A valid free shipping coupon)?

    You may not be using the Free Shipping option, but you don't have to really use it unless you create that coupon.

    I've also got all options checked under the Shipping Options tab, except for "Only ship to the users billing address" and "Collect shipping address even when not required"

    I'm just passing along what my setup is. As I said, shipping on our shop (themysticmasala.com) is now working (somewhat mysteriously, however...) and without an actual solution from Woo, trying to find the right combination of settings may be all we can do...

  25. Aadil_hussain
    Member
    Posted 1 year ago #

    we have purchase canadapost woocomerce plugin and also have an account on your site but when we are trying to activate it we are getting error.
    Error code AA004 - You cannot mail on behalf of the requested customer.
    Please help us to resolve it ?
    or give us suggestion how we resolve it,

  26. saundersfamilyfarm
    Member
    Posted 1 year ago #

    Hi - yes, I did try your suggestions regarding the Free Shipping, but it too did not work.

    I've got those same options NOT selected: "Only ship to the users billing address" and "Collect shipping address even when not required".

    You are not the only one who's WooCommerce theme started working mysteriously!

    Today, I made sure that we had:

    -the latest versions of: WordPress, WooCommerce, Woocommerce All-in-one SEO Pack, WooCommerce PIP, WooCommerce Canada Post.
    -that our Woothemes Licenses were activated.
    -Under WooCommerce System Status, we did change the WP Memory Limit to 64M in the 'php5.ini' file in our File Manager with our hosting company Godaddy.
    -I checked for plugin conflicts by deactivating all the plugins, then reactivating the woocommerce plugins - but the shipping issue remained.
    -Then, I checked for theme conflicts by switching to the default wordpress theme, I also deactivated all the plugins, then reactivated the woocommerce plugins, but the shipping issue remained the same.

    Seriously frustrating.

  27. carolinatexpro
    Member
    Posted 1 year ago #

    I'm using the UPS plugin, USA & Canada shipping, and I also have the message that says "Sorry, it seems that there are no available shipping methods for your location (United States). If you require assistance or wish to make alternate arrangements please contact us."..... Was there a solution to this problem?

  28. carolinatexpro
    Member
    Posted 1 year ago #

    Only solution I can find: Enter the dimensions of each product, along with weight. For me, it will only provide a shipping quote if I enter dimensions. You will also want to turn on the recommended packing method, and enter your available boxes and maximum weight for each available box. It's time consuming, but it's the only way I've been able to get it to work.

  29. gogonimago
    Member
    Posted 1 year ago #

    I used a work-around for my website with the same problem. Although, I am making an e-commerce site for online ordering and the customer pays at the store. So instead of using just cash on delivery as the only option, I activated cheque and just changed the name to "Pay at store" and the description to "Pay with your preferred method when you pick-up your goods."

    It seems that it doesn't read cash on delivery as a real option, so I just changed the description of cheque.

    I don't know if this helps any of you but that's how I solved it

  30. lukebrisbane
    Member
    Posted 1 year ago #

    Problem soved for 'free shipping' shopping cart scenario:

    Head to wooCommerce > Settings > Shipping.
    Ensure you have 'free shipping' radio button selected.
    Select "Free Shipping" from the text menu item at the top.
    Select "N/A" from the "Free Shipping Requires..." drop down.

    Whilst in this area, click on "Payment Gateways" tab. then select PayPal text menu. Ensure you don't have 'Enable PayPal Sandbox' selected.

    Test checkout.

    Hope this helps.

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