Posted 2 years ago #
Just started using web invoice. So far it's a fantastic plugin, but I'm having one small issue. Received a credit card payment, and it's showing up in my authorize account, however the invoice didn't get marked as paid, and a paid receipt was never sent to the customer.
Not sure if maybe I just have a configuration issue, but everything else appears to be working ok.
Posted 2 years ago #
Clarification, the paid receipt was sent to the customer. So the only issue is that it was never marked as paid.
Posted 2 years ago #
Could I please know which payment processor you are using? (Authorized.net?) . It's pretty odd that the invoice is not marked as paid while the receipt was sent, both occur at the same time usually.
Also please let me know whether it's a recurring invoice or not.
Looking forward to reading from you.
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