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Online Backup for WordPress
[resolved] Plugin was removed from dashboard automatically (6 posts)

  1. artix404
    Member
    Posted 1 year ago #

    Hello Jason,

    As per the topic, it happened when I tried to update the plugin and the update failed. After that, I went into FTP to see if the plugin is still there. It is, however there's only 1 folder called 'tmp'

    No matter what I did (delete, open or even change the CHMOD number), the same error always comes up:

    Header of the error: "Error listing directory '/xxx.com/wp-content/plugins/wponlinebackup/tmp'"

    In the body of the error: "Could not retrieve directory listing
    Can't change directory to /xxx.com/wp-content/plugins/wponlinebackup/tmp/: Permission denied"

    I don't know whether it's the plugin or is it something to do with my host that's causing this?

    I tested with backing up when I first installed the plugin and it worked fine. I even managed to download the zipped backup file. Everything's okay until now.

    Any assistance greatly appreciated, thank you!

    Regards,
    Sharon

    http://wordpress.org/extend/plugins/wponlinebackup/

  2. Online Backup
    Member
    Plugin Author

    Posted 1 year ago #

    Hi artix404,

    Sounds like a problem server configuration - the FTP can't access what the PHP created (the plugin creates the tmp folder). Does WordPress use FTP to update plugins etc?

    I think you'd need to contact your host to remove that folder for you. Or create a PHP file on your computer containing:
    <?php chmod( 'tmp', 0777 ); echo "DONE"; ?>
    Then upload that next to the tmp folder and visit it in the browser.
    Maybe then you can delete the folder. But the moment you install the latest version of the plugin it will probably cause it to be inaccessible in FTP again.

    Jason.

  3. artix404
    Member
    Posted 1 year ago #

    Hello Jason,

    Yes my WordPress uses FTP to update the plugins. Is there another way to update the plugins? (I'm thinking an option like uninstall prev. version, then download the updated ver. zipped file and upload it via the dashboard (though still going through FTP)

    I've contacted my host and they have removed the tmp folder.
    I tried with another backup plugin and it causes the same problem :/

    Is there any other way to do housekeeping of the backups the plugin generates? Because my host told me that in general, files/folders created by the WordPress script can only be handled by WordPress PHP scripts and not via FTP. Maybe I've to do the backups manually without any plugins, to avoid the same issue?

    I'm not technical and I know probably there's no easy way to do it (as I've found out with a non-WordPress-friendly host...), but if there's a way, I'm willing to try it.

    Appreciate your advice.
    Thank you.

    Regards,
    Sharon

  4. Online Backup
    Member
    Plugin Author

    Posted 1 year ago #

    Hi Sharon,

    If the host is configured with different users for PHP and FTP I can't offer an alternative I'm afraid. Generally it's a very poor configuration that works like this, and that is why it is not WordPress-friendly.

    Jason.

  5. artix404
    Member
    Posted 1 year ago #

    Hello Jason,

    Thanks. I've decided to backup the database and files manually without using any plugins.

    Sharon

  6. Online Backup
    Member
    Plugin Author

    Posted 1 year ago #

    Hi Sharon,

    No problem at all. I have put down a possible change we might do in future, which is to remove this tmp folder after each backup, so during upgrades it will work fine as it won't be there. Not sure when or if this will be implemented though.

    Jason

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