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Types - Custom Fields and Custom Post Types Management
[resolved] TYPES + Views issue (3 posts)

  1. tharpa.osang
    Member
    Posted 2 years ago #

    No complaints about Types, but I have a problem with buying Views...!!

    I bought it yesterday (at least Mr. Paypal says I did...)

    on the site it says:

    "You can buy Types and Views using PayPal with a credit card without having an account.

    Credit card payments complete in seconds and you will get a password to login and download.

    Bank-transfer payments via PayPal take several days to process. When the transfer completes, you will be able to login and download Views."

    I paid via PayPal but NOT by Bank-transfer. I paid through Paypal via credit card.

    I was sent to a page telling me my transaction was awaiting processing. Meanwhile, Paypal sends me notification that I made the payment. I hear nothing from OnTheGoSystems,INC, and there is NO WAY TO CONTACT THEM on their website!!!!

    The demos of the product look good, but they have a fail on the customer service side....

    Michael Sullivan

    http://wordpress.org/extend/plugins/types/

  2. AmirHelzer
    Member
    Plugin Author

    Posted 2 years ago #

    I'm sorry to hear about this. We've had a normal number of purchases yesterday and your order should not have been any different.

    The most frequent problem for accounts to be missing is when there's a typo in the client's email address (when you place the order). Then, our system creates the account, but you have no way of knowing about it.

    Other, much more rare cases are when PayPal fails to communicate with our server. So far, we've seen this happening only very few times (out of several years of selling WPML and Views).

    If you still don't have your account, please contact us here:
    http://wp-types.com/home/contact-us/

    The link to the contact page is just under the 'home' item in the site. When you contact, please paste the confirmation email that you received from PayPal. This will make it faster for me.

    I'll make sure that your account is created and that you receive it.

    Again, sorry for this delay.

  3. tharpa.osang
    Member
    Posted 2 years ago #

    Thanks to Amir for answering this post. I now have Views and am learning how to use it!

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