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1. Iperdesign_IT
   Member
   Posted 5 months ago #

   Hi all, i hope you can help me,

   So i have this page with some videos in it

   http://www.claudiopagliara.it/i-miei-reportage/

   It loads the big player and thumbnails. But when i click a thumb, the video won't be loaded, and crhome console gives me these errors:

   GET http://www.claudiopagliara.it/wp-content/plugins/tubepress/sys/scripts/ajax/playerHtml.php?tubepress_video=Eela0nlZGMo&tubepress_shortcode=%255Btubepress%2520galleryId%253D%25221142771128%2522%255D 500 (Internal Server Error)
   jquery.js:2Uncaught SyntaxError: Unexpected token <

   Is it a problem of the new wordpress? Thanks for all!

2. k2eric
   Member
   Posted 5 months ago #

   Hiya,

   Looks like a server misconfiguration to me. When you click on a thumbnail, TubePress will make an Ajax request to http://www.claudiopagliara.it/wp-content/plugins/tubepress/sys/scripts/ajax/playerHtml.php. You'll notice that this URL results in an 500 internal server error - under normal circumstances it should return some JSON for TubePress to parse.

   This is mostly likely due to bad filesystem permissions or a misconfiguration with your webserver. The server's logs will be able to pinpoint the problem. Let us know what you find!

3. Iperdesign_IT
   Member
   Posted 5 months ago #

   Hi k2eric,

   my server log returned these lines:

   [Fri Dec 23 09:57:59 2011] [error] [client 2.32.114.146] Premature end of script headers: playerHtml.php, referer: http://www.claudiopagliara.it/i-miei-reportage/
   [Fri Dec 23 09:57:59 2011] [error] [client 2.32.114.146] suexec policy violation: see suexec log for more details, referer: http://www.claudiopagliara.it/i-miei-reportage/

4. k2eric
   Member
   Posted 5 months ago #

   Well, the good news is that your hosting company will be able to look at the "suexec log" where it should give you a detailed explanation of what the roadblock is. I can't think of anything off the top of my head that would cause a conflict between TubePress and suEXEC.

   Would be great if you could report back with what they find in case anyone else runs into this!

5. OC2PS
   Member
   Posted 4 months ago #

   Same here. Videos not playing, clicks not doing anything.
   http://www.hennalap.com

   Firebug says
   

   TubePressGallery is not defined
   [Break On This Error] document.getElementByI...-submit-btn-area').appendChild (sub); 
   
   document.getElementById("recaptcha-submit-btn-area") is null
   [Break On This Error] document.getElementByI...-submit-btn-area').appendChild (sub); 
   
   uncaught exception: Error: Permission denied for <http://www.facebook.com> to get property Proxy.InstallTrigger
   uncaught exception: Error: Permission denied for <http://www.facebook.com> to get property Proxy.InstallTrigger
   uncaught exception: Error: Permission denied for <http://mediacdn.disqus.com> to get property Proxy.InstallTrigger
   uncaught exception: Error: Permission denied for <http://mediacdn.disqus.com> to get property Proxy.InstallTrigger
   uncaught exception: Error: Permission denied for <http://mediacdn.disqus.com> to get property Proxy.InstallTrigger

6. k2eric
   Member
   Posted 4 months ago #

   http://www.hennalap.com

   Is there a TubePress gallery somewhere on that site? I can't read any of the navigation and thus can't find your gallery...

7. OC2PS
   Member
   Posted 4 months ago #

   I had to remove TubePress as it wasn't working...
   :-(

8. noisegate95
   Member
   Posted 2 months ago #

   I am having the same problems. http://blog.noisegate95.com/random-videos-2
   If I load shadowbox, nothing pop's up. But if I set shadowbox NOT to used cached shadowbox.js, the box pop's up, but no video.

   If I set Tubepress to default top of the screen, it looks great, and the top video plays, but if a user selects another video, the top screen stays grey, and the page just hangs. I have been trying to fix this for about a week now with no success. Came across this post, thought I'd give it a shot.

   I also have vimeo and youtube simple gallery plugins, and they both work.

   I am not very good at understanding what firebug is actually telling me.
   Can you see anything?

   Thanks in advance.

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