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Track That Stat
[resolved] Update is No Good (11 posts)

  1. Cheryl Fahling
    Member
    Posted 2 years ago #

    Yesterday's update broke my site! The only thing appearing in my admin and blog was big white space :( I was down for an entire day waiting for my host provider to check logs and resolve the problem for me.

    Turns out it was this plugin. After disabling it my site returned like nothing happened.

    http://wordpress.org/extend/plugins/track-that-stat/

  2. Gohard
    Member
    Plugin Author

    Posted 2 years ago #

    Hi Cheryl,

    Sorry to hear about the issue. There could have been other conflicting plugins that would have caused this error once they were enabled at the same time as track that stat.

    Currently we have many people using the most recent version without any issues, so this could be caused by a number of reasons.

    I think a whole day is pretty ridiculous for response time from your current host and I do apologize for the trouble.

    Typically when this happens, you can simply rename the actual plugin folder to disable it. Then you can contact us to let us know so we can look into the issue further: http://trackthatstat.org/contact-us/

    Please let me know if you have any questions.

    Thanks,
    Joe

  3. Natalie Burnsy
    Member
    Posted 2 years ago #

    Hi,

    My stat counter stopped working and had shown no visits etc. since last Wednesday - how do I fix it?

  4. Gohard
    Member
    Plugin Author

    Posted 2 years ago #

    Hi Natalie,

    Are you not getting any visitors from within the graph of there are no stats for the full script?

    Joe

  5. BryceBeamer
    Member
    Posted 2 years ago #

    It seems as though after my update on thursday no new tracking data is showing up in the graph or lists. Any help on this one?
    StudioKMD.com

  6. quantaweb
    Member
    Posted 1 year ago #

    After the update, my graph is showing nothing past September 18. (It's now the 29th.)

    Any suggestions? If I can't get it fixed I'll have to look for a new plugin and that's too bad because up to now, it's been great. Thanks!

    Denise

  7. rdcravens
    Member
    Posted 1 year ago #

    Mine dashboard chart only shows dates from the 9/3 to 9/17 - but is blank. Everything seems to work elsewhere. Any chance the dashboard will be fixed soon?

  8. naruka
    Member
    Posted 1 year ago #

    Yes, for me too the update made the program very bad and I cannot see my stats at all anymore ! Bring back the old plugin please ?

  9. Gohard
    Member
    Plugin Author

    Posted 1 year ago #

    Hi All,

    I just rolled out version 1.2.3 this should fix all dashboard issues and other graph problems.

    If you still have issues with the graph not showing your data, please send screenshots to: http://trackthatstat.org/contact-us/

    Joe

  10. rdcravens
    Member
    Posted 1 year ago #

    Worked like a champ! Thanks for the quick resolution!!!

  11. Gohard
    Member
    Plugin Author

    Posted 1 year ago #

    You are welcome, please let me know if you have any other questions.

    Joe

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