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The Events Calendar
[resolved] white screen of death in wp-admin (23 posts)

  1. gab.ro
    Member
    Posted 2 years ago #

    1. Everything was working fine.

    2. I upgraded to the latest version of wordpress and the-events-calendar.

    3. Got the white screen of death in wp-admin (the front-end was all right though).

    4. Tracked it down to a language-related bug. If the site language is English, everything works fine, if it's Romanian, I get the white screen of death in the wp-admin.

    http://wordpress.org/extend/plugins/the-events-calendar/

  2. roblagatta
    Modern Tribe Support
    Plugin Author

    Posted 2 years ago #

    Hey gab.ro. This is weird; since The Events Calendar doesn't include a Russian translation that I can see, what are you using to change the plugin language itself? Did you create new po/mo files or is it a third-party plugin of some kind?

    Let me know and I'll do what I can to point you in the right direction here. Thanks for your patience so far.

  3. gab.ro
    Member
    Posted 2 years ago #

    Yeah, I created new po/mo files. And selected the language from the backend (since it's a multi-site installation).

  4. roblagatta
    Modern Tribe Support
    Plugin Author

    Posted 2 years ago #

    Ah, it could be a multi-site issue with the translation but I'm not positive. If you want to send me over the .po/.mo files (to pro /a/ tri.be) I can give them a go and see if this happens on my install. Please include a link to this thread so I have a frame of reference. Thanks in advance!

  5. gab.ro
    Member
    Posted 2 years ago #

    OK, I also tested it without any Romanian po/mo files and it behaves just the same:

    If the selected language is English, everything is aOK, but if the selected language is Romanian, the front-end is OK, but the back-end shows the white screen of death.

    You might wonder why I'm selecting the Romanian language if I have no Romanian po/mo files for your plugin. It's because I need translating for WordPress, and the theme and other things. For the plugins where there are no Romanian po/mo files, the default (English) strings should be displayed. And I'm getting this behavior with all other plugins except for the-events-calendar.

    The site where this is happening is http://intranzitie.org/

    It's public and "in production" (so to speak) so the inability to use your plugin is causing me hardship...

  6. roblagatta
    Modern Tribe Support
    Plugin Author

    Posted 2 years ago #

    Hey gab.ro. Thanks for the follow-up. I am happy to try and help resolve this issue as I can understand the pitfalls of having problematic code on a production environment. But I guess I'm still a bit confused as to what you're doing here: how is the language being changed to Romanian? You say you're switching back and forth between them...are you using WPML or qtranslate or something to do this?

  7. gab.ro
    Member
    Posted 2 years ago #

    Hey! Thanks for your reply!

    I'm not using any plugins for multilingual support.

    I'm simply changing the language like you do in wp-config.php

    The only difference is that when a network of sites is used (WPMU), you get that option as a drop-down under Settings -> General.

    That's all I'm doing...

  8. roblagatta
    Modern Tribe Support
    Plugin Author

    Posted 2 years ago #

    Ah, gotcha. Thanks for confirming as much. OK - I'm going to need a dev to take a look here as this is a bit outside my area of expertise by now, but stay tuned and we'll hopefully help get this resolved for you shortly.

  9. gab.ro
    Member
    Posted 2 years ago #

    Thank you, I sure hope this gets fixed. I can confirm that the problem is still present for plugin version 2.0.8, under WordPress 3.4.1.

  10. roblagatta
    Modern Tribe Support
    Plugin Author

    Posted 1 year ago #

    Hey Gab.ro. Just wanted to follow-up on this; we've been a bit behind as our support team tends to take their vacations in August, so everything has slowed down a bit these past few weeks. But I wanted to confirm that we're having a hard time recreating this locally.

    Is it still a concern for you? If so, mind sending over a set of admin creds to pro a/ tri.be (with a link referencing this thread) so we can try and troubleshoot directly? We won't make any changes to your site; mostly we just want to see the setup and take note of anything that could account for discrepancies. Thanks in advance!

  11. gab.ro
    Member
    Posted 1 year ago #

    Hey roblagatta,

    I have done some huge progress today in fixing this.

    I deactivated all other plugins and activated the default theme.

    I messed up all the theme settings in the process, but at least I have found the culprit: it is WordPress Jetpack!

    The problem with The Events Calendar appears only when WordPress Jetpack is activated + connected to WordPress.com. If it is only activated but not connected to WordPress.com, there is no problem with The Events Calendar.

    I have no idea how to use pro a/ tri.be for sending admin creds. I would gladly also send FTP data, if you think it would help. But with this new information (jetpack) perhaps you will be able to recreate the problem locally.

    Thanks,
    Gab

  12. roblagatta
    Modern Tribe Support
    Plugin Author

    Posted 1 year ago #

    Thanks for the follow-up, gab.ro. Just a heads up that I'm going to be doing some local testing on this today and will follow-up with my results. No need to send over the creds for now but I may request them later this afternoon, depending on the results of my test. Cheers and thanks for your digging on this so far.

  13. gab.ro
    Member
    Posted 1 year ago #

    Thanks mate! Can't wait for the results!

  14. roblagatta
    Modern Tribe Support
    Plugin Author

    Posted 1 year ago #

    Hey again gab.ro. So I just tested this somewhat extensively on my test site, with both Jetpack linked to WordPress.com and not, and the behavior was exactly the same in both instances...and in both instances, The Events Calendar worked fine across the board without presenting any white screens of death.

    Will you send over those admin creds to pro (a) tri.be, via email? We will take a look directly at your site from there, if you don't mind us logging in (we won't change anything without asking you first). Let me know if that's cool with you and thanks for your patience so far.

  15. gab.ro
    Member
    Posted 1 year ago #

    Hey!

    Did you also try it with Jetpack and with any other language than English? Remember that's the only case that I'm getting the problem.

    I don't know the email address of pro (a) tri.be

    On the contact page if your website, I only found a contact form: http://tri.be/about/contact/

    Is it all right if I use that?

    Regards,
    Gab

  16. roblagatta
    Modern Tribe Support
    Plugin Author

    Posted 1 year ago #

    Hey man. The email address of pro a/ tri.be is as I wrote it...pro (at) tri.be. I dont want to write the email address directly here for obvious reasons :) Shoot it over and we'll take a look from there.

  17. gab.ro
    Member
    Posted 1 year ago #

    OK. I just made an admin account for that e-mail address and you have probably received a randomly generated password.

    The site is intranzitie.org

  18. roblagatta
    Modern Tribe Support
    Plugin Author

    Posted 1 year ago #

    Weird; just seeing this now, but I did not receive an email. Try sending it to rob /a/ tri.be (I'm the only person who checks that account) and I can troubleshoot from there. Thanks man!

  19. gab.ro
    Member
    Posted 1 year ago #

    Allright. I made an admin account for the new address as well. You probably have the randomly generated password in your inbox (or spam directory).

  20. gab.ro
    Member
    Posted 1 year ago #

    OK. I'm getting closer and closer to the source of this problem.

    Short story:

    I've come to realize that Jetpack is the main troublemaker so you can consider the problem closed, from your perspective. But if you still want to take a look at this oddity, you're most welcome.

    Long story:

    After the last upgrade, Jetpack started to cause the white screen of death in the plugins page even without your plugin being activated.

    After extensive testing, I've noticed that when your plugin was activated some of the Jetpack components cause the white screen of death allover the wp-admin section, while others only caused it in the plugins section, while two of them were causing no problems at all.

    Since the ones that cause no problems are the ones that I need most (Contact Form and Enhanced Distribution) I will consider the problem solved.

    Just for posterity, I will also repeat that this problem is only present when English is NOT the language of the site.

    Odd, I know, but this is the behavior that I get.

  21. roblagatta
    Modern Tribe Support
    Plugin Author

    Posted 1 year ago #

    This is really good to know, gab.ro, and I appreciate you bearing with us on this so far...and spending so much time looking into it. Have you brought this up on the forum for Jetpack, here on dot-org? It does seem like this is an issue that largely lives with their code and if it's impacting multiple plugins it does seem like something they'd want to get fixed (given how many foreign language sites run on WordPress).

    If you do post to them, and they say there is some plugin standard we're not complying with that could cause this, definitely let me know and I'll get our team to patch it best we can. But at this point I tend to agree with you that there doesn't seem to be much more our team can offer up here, as much as I wish we could.

  22. gab.ro
    Member
    Posted 1 year ago #

    I haven't brought this up on the forum for Jetpack yet. Right now I'm happy I have everything working and don't really feel like putting more energy into it. Maybe later.

    I've done a bit more research, the memory limit could be an issue. If I get similar problems again, I will look into it some more.

    Thanks for your help, Rob!

  23. roblagatta
    Modern Tribe Support
    Plugin Author

    Posted 1 year ago #

    Glad to be of service :) If you do need anything else from us down the road, even if it's just to answer a question or bounce some idea off our devs, let me know and I'll get you what you need. Thanks again for working with us on this.

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