WordPress › Support » [Plugin: Support Tickets] no redirect after submit

zikadonfeur
Member
Posted 1 year ago #

Hi, all of plugin is runnig, but NO redirection after submit ticket. it's staying on the from page.
thank's for help.
Zika
since83
Blocked
Posted 1 year ago #

Anyone still working on this issue?
danka
Member
Posted 1 year ago #

This should fix your problem... File support-tickets/scripts.js

jQuery(document).ready(function() {
try {
jQuery('div.suptic.form > form').ajaxForm({
beforeSubmit: supticBeforeSubmit,
dataType: 'json',
success: supticProcessJson
});
} catch (e) {
}

try {
jQuery('div.suptic > form').each(function(i, n) {
supticToggleSubmit(jQuery(n));
});
} catch (e) {
}
});

function supticBeforeSubmit(formData, jqForm, options) {
supticClearResponseOutput();
jQuery('img.ajax-loader', jqForm[0]).css({ visibility: 'visible' });

formData.push({name: '_suptic_is_ajax_call', value: 1});
jQuery(jqForm[0]).append('<input type="hidden" name="_suptic_is_ajax_call" value="1" />');

return true;
}

function supticNotValidTip(into, message) {
jQuery(into).append('<span class="suptic-not-valid-tip">' + message + '</span>');
jQuery('span.suptic-not-valid-tip').mouseover(function() {
jQuery(this).fadeOut('fast');
});
jQuery(into).find(':input').mouseover(function() {
jQuery(into).find('.suptic-not-valid-tip').not(':hidden').fadeOut('fast');
});
jQuery(into).find(':input').focus(function() {
jQuery(into).find('.suptic-not-valid-tip').not(':hidden').fadeOut('fast');
});
}

function supticProcessJson(data) {
var supticResponseOutput = jQuery(data.into).find('div.suptic-response-output');

supticClearResponseOutput();

if (data.redirect) {
supticResponseOutput.addClass('suptic-redirecting');
supticResponseOutput.append(data.message).slideDown('fast');
data.redirect = data.redirect.replace('&', '&');
window.location = data.redirect;
}

if (data.invalids) {
jQuery.each(data.invalids, function(i, n) {
supticNotValidTip(jQuery(data.into).find(n.into), n.message);
});
supticResponseOutput.addClass('suptic-validation-errors');
}
if (data.captcha) {
jQuery.each(data.captcha, function(i, n) {
jQuery(data.into).find(':input[name="' + i + '"]').clearFields();
jQuery(data.into).find('img.suptic-captcha-' + i).attr('src', n);
var match = /([0-9]+)\.(png|gif|jpeg)$/.exec(n);
jQuery(data.into).find('input:hidden[name="_suptic_captcha_challenge_' + i + '"]').attr('value', match[1]);
});
}
if (data.quiz) {
jQuery.each(data.quiz, function(i, n) {
jQuery(data.into).find(':input[name="' + i + '"]').clearFields();
jQuery(data.into).find(':input[name="' + i + '"]').siblings('span.suptic-quiz-label').text(n[0]);
jQuery(data.into).find('input:hidden[name="_suptic_quiz_answer_' + i + '"]').attr('value', n[1]);
});
}
if (1 == data.spam) {
supticResponseOutput.addClass('suptic-spam-blocked');
}
if (1 == data.error) {
supticResponseOutput.addClass('suptic-form-ng');
}
supticResponseOutput.append(data.message).slideDown('fast');
}

function supticClearResponseOutput() {
jQuery('div.suptic-response-output').hide().empty().removeClass('suptic-form-ng suptic-validation-errors suptic-spam-blocked');
jQuery('span.suptic-not-valid-tip').remove();
//jQuery('img.ajax-loader').css({ visibility: 'hidden' });
jQuery('img.ajax-loader', jqForm[0]).css({ visibility: 'hidden' });
}

// Toggle submit button
function supticToggleSubmit(form) {
var submit = jQuery(form).find('input:submit');
if (! submit.length) return;

var acceptances = jQuery(form).find('input:checkbox.suptic-acceptance');
if (! acceptances.length) return;

submit.removeAttr('disabled');
acceptances.each(function(i, n) {
n = jQuery(n);
if (n.hasClass('suptic-invert') && n.is(':checked') || ! n.hasClass('suptic-invert') && ! n.is(':checked'))
submit.attr('disabled', 'disabled');
});
}

// Exclusive checkbox
function supticExclusiveCheckbox(elem) {
jQuery(elem.form).find('input:checkbox[name="' + elem.name + '"]').not(elem).removeAttr('checked');
}
zikadonfeur
Member
Posted 1 year ago #

Hi,
It's work :)
the ajax loader and the green message are not, but the redirection is ok.
Thank s for your help (and sorry for my english!)
Zika
danka
Member
Posted 1 year ago #

I noticed this... but I thought it was because it process too fast... but I think the loader is not important, since it will redirect to another page... but, if the plugin used AJAX even to load the page, the loader would appear.... To be realistic, this plugin need a total redesign... but I am not the main author... and I am not responsible for this...

PS.: Dont worry with the english, it is also not my native language. :-)
musicdesigns
Member
Posted 1 year ago #

Hi Danka,

I am experiencing the same issue - after submitting the form the load icon just continues and the confirmation page does not load.

I've copied and pasted this fix code to support-tickets/scripts.js

and now it does not submit at all. The send button does nothing.

Any ideas?
danka
Member
Posted 1 year ago #

My fix works very well here, by the way, I am not the creator of this plugin... and as I said before, it seems necessary to do a complete redesign in the plugin...

Check what wordpress you are using... here I used the fix to make it work only in WordPress 3.0.1... any other version it would not work.
thealchemist
Member
Posted 1 year ago #

Yeah. once I went to WP 3.0.4 it stopped working. Very frustrated.
janmichalicka
Member
Posted 1 year ago #
I spent several hours try to figure this problem out.

And then.. clever idea. I've removed the Ajax code and it works.

To fix this, open file support-tickets/scripts.js
an delete following lines at the beginning of this file:
```
try {
        jQuery('div.suptic.form > form').ajaxForm({
            beforeSubmit: supticBeforeSubmit,
            dataType: 'json',
            success: supticProcessJson
        });
    } catch (e) {
    }
```
Save this file, upload back to your webhosting and that's it.
petervanderdoes
Member
Posted 1 year ago #

I'm thinking about forking the WordPress Plugin: Support Tickets. Feedback is needed. http://bit.ly/ePFW17