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unsubscribed registered users are being resubscribed (3 posts)

  1. easternblot
    Member
    Posted 3 years ago #

    We have about 300 registered users on our blog, and over 250 of them are also subscribed to e-mail notifications through the Subscribe2 plugin. Some people don't want to receive e-mail, however, so I explained how they could turn off email subscriptions from their profile.

    Now I got an email today from a registered user on our blog who says that she repeatedly (over the course of the past months) unsubscribes herself, but always eventually gets email again. What's turning her subscriptions back on? Is it whenever the plugin gets updated? Did it happen with the WordPress upgrade? Has anyone else had this happen?

    Bit more info: all of our registered users have "author" status on the blog, and all the "admins" want to receive all email all the time (none of them tried switching it off), so I don't know if this happens only with authors or if it's for all user levels.

  2. easternblot
    Member
    Posted 3 years ago #

    An update, because I think I found the issue.

    I downloaded the CSV file of users and noticed that a lot of people who had email notifications set to "on" had only the most recently created categories checked.

    Then I went back to the settings and found that users were automatically subscribed to new categories.

    This switched their notifications to receive daily digests back on every time I created a new category. People who joined recently (after the last category was created) do not receive email at all.

    I've now switched off the automatic-subscription-with-new-category setting, but since we're not planning to add more categories, it's hard to check if it works!

  3. mattyrob
    Member
    Posted 3 years ago #

    @easternblot,

    Thanks for your posts and in particular the follow up. If the option to subscribe users to newly created categories the current code does have the potential to re-subscribe people to digest emails.

    I'll get this fixed in the next release of the plugin.

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