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[resolved] No one can subscribe (25 posts)

  1. Womanology
    Member
    Posted 1 year ago #

    Hi. My site is called Womanology and I was using Subscribe 2 without any problems until recently.

    However, there was recently a worrying episode where somehow someone managed to register as an admin instead of a user (I wasn't even notified, I just noticed it). I removed them, changed a few settings, and installed SABRE to try to prevent similar things happening in future. (I've also recently updated my versions of WordPress and Subscribe2.)

    And now when people try to subscribe, they don't get an email, and I don't get a notification of a new subscriber. Also, nothing appears in any column of the subscriber list. It just seems dead (although notifications of new posts still work, as does the test email). No more subscribers for me!

    I do get that warning message about emails with non-matching domain names, but it was never a problem before. I've tried deactivating SABRE and messing around with my settings again, but to no avail.

    http://wordpress.org/extend/plugins/subscribe2/

  2. mattyrob
    Member
    Plugin Contributor

    Posted 1 year ago #

    @Womanology,

    I tried to subscribe on your site at the link you gave about an hour ago, I got the email. I clicked the link and got the confirmation message on screen to say I'd subscribed.

    I then completed that entire process again and it said I'd unsubscribed.

    Maybe your issue is that the emails end up in spam folders as they are related to a site with your womanology domain but are sent from a gmail email address.

  3. Womanology
    Member
    Posted 1 year ago #

    Dear MR,

    Thanks a lot for looking into it, much appreciated. I will ask people (and warn them) about spam folders. Can't really justify the extra outlay on a domain-based email address yet.

    The reason I thought something was wrong was that I specifically set up a new email address for myself to test out subscriptions with, and nothing happened - no notifications to the site, to my regular email, or to my new one. I guess the site "knew" I was the user and so didn't process the request?

    Could you just tell me which box you used to subscribe - the one in the widget or the one on the Subscribe page? Thanks again.

  4. mattyrob
    Member
    Plugin Contributor

    Posted 1 year ago #

    @Womanology,

    I used the widget on your front page but this directs the clicked confirm links to your subscribe page anyway.

    I'm not sure who you are hosting with but with a domain name you usually get a few email addresses included. Might be worth checking again with them that there really is a charge for this.

  5. Womanology
    Member
    Posted 1 year ago #

    I will, thanks.

    As you can tell, still quite new to this and somewhat bewildered. First time I've felt stupid in years.

  6. mattyrob
    Member
    Plugin Contributor

    Posted 1 year ago #

    @Womanology,

    Stupidity is a lack of intelligence, what you have is a lack of knowledge and awareness - not the same thing. I'm always more than happy to help people who are prepared to learn. :)

  7. caprica1020
    Member
    Posted 1 year ago #

    I too am having a problem all of the sudden with the subscribe widget to working.

    theyogaofparenting.com

    each time anyone tries to type in anything in the subscribe box, it takes you to the about page. I changed the settings to go to the Homepage, but that didn't seem to do anything.

  8. mattyrob
    Member
    Plugin Contributor

    Posted 1 year ago #

    @caprica1020,

    When you made that change in the plugin did you make sure and save it? If you did, are you using a plugin or a theme with caching capability? I've seen this making a mess recently unless subscribe2 is white listed in the bypass cache pages.

  9. caprica1020
    Member
    Posted 1 year ago #

    Thanks for your quick reply!

    I saved it, but still the same thing.
    How can I check the caching capability?
    And do you mind explaining how to white list subscribe2?

    Is this something to do with WordPress upgrades? Because the plugin has been working just fine until recently...?

  10. mattyrob
    Member
    Plugin Contributor

    Posted 1 year ago #

    @caprica1020,

    The reason this is happening is because you have mal-formed HTML in the prior widget on your page. In the section of your Sidebar where it says Meet Alison! your have a link Read More at the bottom of the text. This is not closed with an so the link is applied to everything else down the sidebar - the entire Subscribe2 widget links to your about me page.

  11. caprica1020
    Member
    Posted 1 year ago #

    Oh geez...thanks! Works just fine now!

  12. sphan
    Member
    Posted 1 year ago #

    I have been trying to help a friend with a much similar problem. She runs a blog called Recipes by Aromatic Spice Blends, LLC

    As you would be able to see from the link, she uses a Subscribe2 widget to get users to subscribe. However, no one has actually been able to do so. I tried subscribing through my personal email address, however, I never received any email to confirm my subscription (nor one in my 'spam' folder) whatsoever and neither can I see any unregistered/unconfirmed users under the 'Subscribers' link on the blog.

    I read through the FAQs and some of the earlier comments that mention that the email address used to send these email notifications needs to be something like admin@yourwebsite.com, which is what she uses, so that certainly isn't the problem.

    She does use the wp-cache plugin. Could that be the problem? How do I fix it? Please help.

  13. mattyrob
    Member
    Plugin Contributor

    Posted 1 year ago #

    @sphan,

    The caching plugin could well be the cause. Have a look in the settings for the caching plugin and see if you can whitelist Subscribe2 or allow form requests to be processed. A very quick way to check first though is to disable the caching plugin and see if the form then works - you should get a message saying an email is on the way.

  14. sphan
    Member
    Posted 1 year ago #

    @mattyrob

    I tried doing that. It still won't work.

  15. Josefus Flavius
    Member
    Posted 1 year ago #

    Hi,

    I've been using the plugin successfully on another site on same server for a couple of years, but this new websote, while set exactly the same, just doesn't respond. When attempting to subscribe (via a browser not logged into the site, and using a different email address), it generates no confirmation statements or email; returns the user to the homepage (which is not the default Subscriber2 page); and, most importantly: it doesn't add the person to the subscribers list.

    Test emails work, but not actual ones.

    The catch could be that it's a Hebrew (LTR) site running on WP 3.4.2 he_IL (hosted in the US). But why should this be a problem?

    Is there anything else to inspect/confirm?

    Many thanks!
    JF

    Site: http://www.matzpen.org

  16. mattyrob
    Member
    Plugin Contributor

    Posted 1 year ago #

    @sphan,

    Even with the plugin deactivated your site may still be serving cached pages through entries in your .htaccess file. You need to make totally sure that cached pages are not being served at all.

  17. mattyrob
    Member
    Plugin Contributor

    Posted 1 year ago #

    @Josefus,

    Have a look in the Widget settings (if you are using the Widget) as it may be directing the users to the homepage due to a Widget level setting.

    The translation files who have no impact, they don't affect code execution.

    The other thing to check is the email sender details for this particular blog.

  18. Josefus Flavius
    Member
    Posted 1 year ago #

    Thanks!

    The widget is not being used.

    The email sender was changed to be of same domain-name as that of the website -- I thought that might have been the cause of the problem, but it wasn't.

    However, there is a cache... BUT, I have a cache on the other website mentioned, where the plugin has worked very well for a couple of years. (Both sites use Hyper Cache, with exactly the same cache settings.)

    So, because I changed the sending email address, I just emptied the cache. Doing so corrected the problem of default page ID to the correct page.

    BUT, most importantly, a subscription request does not result in confirmation statement and email, or the addition of the person to the subscribers list.

    Here's the subscribe page, in case it helps: http://www.matzpen.org/subscribe/

    Any further thoughts?

    Many Thanks!
    JF

  19. mattyrob
    Member
    Plugin Contributor

    Posted 1 year ago #

    @Josefus,

    Your form at:
    http://www.matzpen.org/subscribe/

    directs the input to:
    http://www.matzpen.org/archives/

    The plugin is not executed or called on the latter page which is why it isn't working. You need the form on the first page to direct back to itself, I suspect that will be changing the page option in the Settings page.

  20. Josefus Flavius
    Member
    Posted 1 year ago #

    Many thanks! You're exactly right... Not surprisingly... :-)

    I have a couple of other questions, if I may:

    1. For the same website, where do I change the Subscribe and Unsubscribe button texts on the .../subscribe/ page to Hebrew?

    2. For another website, rather than "once daily" ("digest"), I'd like to use "for each post" -- BUT, I need to be sure that only the excerpt is sent, not the entire post. I believe I read that the subscriber has a choice on this one: I hope I'm wrong on this... but if this is correct, I'd like to know how to over-ride this choice so only the excerpt is sent, no matter what the user select.

    MANY THANKS!
    JF

  21. mattyrob
    Member
    Plugin Contributor

    Posted 1 year ago #

    @Josefus,

    1/ You could try the existing hebrew translations available here:
    http://plugins.svn.wordpress.org/subscribe2/i18n/he_IL/

    But they are very out of date and need updating. You might want to retranslate the current version starting from the template file here:
    http://plugins.svn.wordpress.org/subscribe2/tags/8.5/subscribe2.pot

    2/ Only Registered Subscriber get a choice over the email content, Public Subscribers
    only get plain text excerpts unless you get the paid version of the code, and in that case they get full text HTML.

  22. Josefus Flavius
    Member
    Posted 1 year ago #

    Thanks again for your reply! I really appreciate your support.

    Just to clarify:

    1. I'm not interested in a different language version, especially not if old. Rather, I just wanted to know which file contains the buttons' text so I can override it (of course, I know that this is not an ideal solution because I'd have to repeat this 'fix' each time I upgrade the plugin). I think the rest of the places work just fine for me.

    2. On the "once daily" selection, I'm not looking for the html version. Rather, because I've never used the plugin other than in 'digest-mode', I wanted to understand what would be generated when the "once-daily" setup is selected: excerpt or full post. (I hope it is excerpt only, and I don't wish to allow the subscriber to change that.) Because excerpts are generated in 'digest mode', I'm hoping that this is your default across the various email generation selections.

    Many thanks!
    JF

  23. mattyrob
    Member
    Plugin Contributor

    Posted 1 year ago #

    @Josefus,

    1/ Okay then, you'll find the strings in the classes/class-s2-frontend.php file. You can edit the Words Subscribe and Unsubscribe in place or make use of the 's2_unsubscribe_button' and 's2_subscribe_button' filters to make a mini-plugin for Subscribe2 that changes them on-the-fly and would overcome the need to edit the code on upgrading.

    2/ Sorry, I mis-interpreted you comment before. The digest posts only ever include an excerpt. If full posts were included the email could quite easily become huge.

  24. Josefus Flavius
    Member
    Posted 1 year ago #

    Done! Thank you again for all your help!

  25. nyla123
    Member
    Posted 1 year ago #

    Please HELP!

    It seems everyones promlems are getting solved here so I hope mine will too! I have the subscribe2 form as a FOLLOW page but when my subscribers add their email address they are not sent a conformation email. I have tired all the different suggestions above (the ones I could understand) and I can not get this to work.

    http://www.getbentbeautyblog.com

    Any sugesstions would be greatly appreciated!

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