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SimpleMap Store Locator
Not sure how else to contact you... (7 posts)

  1. 58twelve
    Member
    Posted 2 years ago #

    First - great plugin - I love it and so do my clients.

    But, and right now it's a big but....

    I decided that the plugin was good enough to pay for, and I decided I wanted access to premium support. So I shelled out my $30. However, the site tells me that my licence has expired - it hasn't - I bought it 2 days ago, and it wants me to renew. ANd what's worse, when I install the premium download version it kills my map and the API field disappears from settings.

    So I contacted the developer via the contact us link on his site. Silence. Anyone else got experience of the premium support, because right now it feels anything but premium and I have a site deadline looming that I need access to the forums to finish.

    How can I get in touch with the developer, or does anyone have an idea why I get the expired licence message and a dead map with the premium download?

    Thanks

    Andy

    http://wordpress.org/extend/plugins/simplemap/

  2. fullthrottledevelopment
    Member
    Plugin Contributor

    Posted 2 years ago #

    Hi Andy,
    We've replied to you but haven't heard back yet. The license is tied to your URL. We probably just need to fix a typo.

  3. 58twelve
    Member
    Posted 2 years ago #

    Thanks Glenn - now I can see why I paid for premium support. Note to self: patience is a virtue :-)

  4. tuckskip
    Member
    Posted 2 years ago #

    Hmmm.... Glen, I've also been waiting six days for a response to my pre-sales question. Just rechecked my spam folder... nary a word from y'all.

    basically my question is that i'm building a client's site on a dev url. so if i register that url, am i able to transfer the license once we go live on the final domain? and how is that done and how long does it take. thanks. beth

  5. 58twelve
    Member
    Posted 2 years ago #

    Hi Glenn

    I sent a request a couple of days ago for you to change the licence URL and haven't heard back. I know you are probably busy, but I could really use the support forum right now!

    Andy

  6. famzy
    Member
    Posted 2 years ago #

    Hello, I have the same problem as Andy, I have sent an mail to through the contact us page and still nothing. I paid for the premium package like 3 days ago but still is says my license has expired. Please i need help on this.

    this is my website http://famzy.com

  7. Glenn Ansley
    Member
    Plugin Author

    Posted 2 years ago #

    For future reference: send premium support license questions to sales@ fullthrottledevelopome nt .com

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