WordPress.org

Ready to get started?Download WordPress

Forums

SendPress Newsletters
[resolved] [Plugin: SendPress] Not saving subscribers (30 posts)

  1. menyedi
    Member
    Posted 1 year ago #

    Hi,

    I am using sendpress on a site hosted on azurewebsites.net. I am having a problem saving subscribers. If I enter a new subscriber from the admin side, it doesn't save. Also, if I enter the subscriber info on via the form, it says successful, but it doesn't save to my subscriber list. Any ideas on what I am doing wrong?

    Thanks,
    Matt

    http://wordpress.org/extend/plugins/sendpress/

  2. Josh Lyford
    Member
    Plugin Author

    Posted 1 year ago #

    Hi,

    We just released a new version that addressed some issue's with subscriber data. Could you try the latest version and see if it has any effect on your ability to save. If the plugin is still broken after the update let me know and I will do what i can to help you get it working.

    Best,
    Josh

  3. menyedi
    Member
    Posted 1 year ago #

    I ran into problems installing the new plugin via WordPress. The installation failed because the SendPress folder already existed. I was able to remove the folder and after that I was successfully able to install SendPress 0.8.5.1. Unfortunately, I still running into the same problems as before. When I enter an email address through the widget, it doesn't save to the subscriber list. Nor, does it save it to the list when I go into Subscribers and I use the Add Subscriber button. Is this problem just isolated to me at this point?

  4. Josh Lyford
    Member
    Plugin Author

    Posted 1 year ago #

    Hi,

    Are you using the bulk add section or the single email add on the subscribers add screen? I have not had other reports of this problem but would like to help you get it fixed. Any more info you can provide about your WordPress setup would be great.

    Thanks,
    Josh

  5. kelvinc730
    Member
    Posted 1 year ago #

    You probably didn't select your subscribers list to determine where your subscribers get saved to in the widget. Double check the options there and make sure you've selected it.

  6. menyedi
    Member
    Posted 1 year ago #

    Hi,
    Thanks for the responses. I tried a little bit of everything tonight. I created a new subscriber list. Then tried unsuccessfully to add a single user as well as a bulk list. I also verified the widget had the subscribers list selected and it doesn't successfully add a user to the list. I am using WordPress v3.4.1 through Windows Azure.

  7. itdoug
    Member
    Plugin Author

    Posted 1 year ago #

    Could be a plugin or theme conflict. Can you try disabling plugins other than SendPress and using the 2011 theme as a quick test?

  8. menyedi
    Member
    Posted 1 year ago #

    Sorry for the delay. To retest this, I spun up a new wordpress site. It is running WordPress v3.4.1 through Windows Azure with the 2011 theme. The only plugin I have installed is SendPress 0.8.5.1. I am going to write up the steps that I am performing and my expected results.

    My expectation is that when I add an email address to a subscriber list, I should be able to view the email addresses that I add to the list.

    Here are my steps:
    -Go to SendPress -> Subscribers
    -Click Create List button
    -Type a name and make sure all user to sign up to this list is checked
    -Click Save
    -The new list displays in the group of lists on the subscribers page
    -Click the Edit button for the new list
    -Click the Add Subscriber button
    -Enter a valid email address, Firstname and Lastname and set the status to active
    -Click the Submit button
    At this point, I think I start to experience problems...
    -After clicking submit, I am returned to the Subscribers for "New List" page. The page states that there are "no items found" where I would expect the recently added email address to display.
    -Click on SendPress -> Subscribers
    -It displays my "New List" and it has 1 active.
    -Clicking the Edit button shows "no items found"

    Are my expected results, that the email addresses should display on for the list, valid? Could it be a permissions problems? Any suggestions?

    Thanks....

  9. marknotton
    Member
    Posted 1 year ago #

    I've tried doing the very same as menyedi, and still no joy.

    I have a feeling it's a permissions issue with the hoster. I'm using Streamline.net.

    Any solutions?

    Thanks.

  10. marknotton
    Member
    Posted 1 year ago #

    I was wrong... it had nothing to do with the hoster/permissions. After much trial and error, all I had to do was remove one line:

    <?php wp_deregister_script('jquery'); ?>

    Even after a little Googling around, I still can't understand it's purpose. Anyway, as soon as I removed that line, I was able to add subscribers. Yay!

    Mark

  11. l00nas3a
    Member
    Posted 1 year ago #

    I'm having the same issue. Where did you find that line of code? I can't seem to find it.

  12. marknotton
    Member
    Posted 1 year ago #

    I've been using the HTML5 Boilerplate theme... and I've modified it heavily. So I'm not sure exactly where it is generically.

    In my case, I found it in the "header.php" file just at the end of the head tag. (Before "<?php wp_head(); ?>");

    In any case, it won't be any anywhere outside of your theme directory.

    Good luck.

    Mark

  13. l00nas3a
    Member
    Posted 1 year ago #

    Great thanks! I'll start there. Thanks for the help!

  14. Mawamde
    Member
    Posted 1 year ago #

    Hi Guys

    Am having a similar problem and I can't find this line "<?php wp_deregister_script('jquery'); ?>" in my theme's header.php

    Is the another way to solve this dilemma? Because the actual subscribing part works.

    Plus when I click the submit button, it doesn't do much in the way of illustrating to the user that their action "of clicking" has been successful.

    http://www.baffajones.com

  15. Josh Lyford
    Member
    Plugin Author

    Posted 1 year ago #

    Hi Mawamde,

    I just looked at your site. It looks like the widget does not have a list selected. You will need to go to Appearance > Widgets and select a list for the signup widget to use.

    Best,
    Josh

  16. Mawamde
    Member
    Posted 1 year ago #

    Josh

    LOL! Sometimes I don't even know how I breath. Thanks a mil and FANTASTIC plugin!

  17. Josh Lyford
    Member
    Plugin Author

    Posted 1 year ago #

    Glad to here you like the plugin. If you have a chance we would appreciate a review of it.

    Best,
    Josh

  18. Mawamde
    Member
    Posted 1 year ago #

    Just posted my review Josh. One more thing, is it possible to edit the form information? eg I want to add sex, age and location to my form.

  19. Josh Lyford
    Member
    Plugin Author

    Posted 1 year ago #

    Hi Mawamde,

    We don't yet support custom fields but it is on our todo list. They wont be in the next release coming out sometime this week but i will see about getting then in soon.

    Best,
    Josh

  20. larrytech
    Member
    Posted 1 year ago #

    Everything seems to work except the widget when I install it on the blog. The form doesn't save the subscriber information and I don't see the thank you message after trying to subscribe.

    I am using WordPress 3.4.2 on the Thesis 1.8.4 theme.

    Any help would be appreciated!

    Larry Jordan

  21. Josh Lyford
    Member
    Plugin Author

    Posted 1 year ago #

    Hi Larry,

    Could you provide a link so i can see the widget?

    Thanks,
    Josh

  22. larrytech
    Member
    Posted 1 year ago #

    Here you go Josh. Thanks

  23. larrytech
    Member
    Posted 1 year ago #

  24. Josh Lyford
    Member
    Plugin Author

    Posted 1 year ago #

    Hi Larry,

    If you go to Settings > Advanced do you have AJAX turned off? it looks like their is a bug with the non ajax version of the widget and it is not posting correctly. I created an issue for this and will get it fixed in the next release.

    If AJAX is off could you try tuning it on or

    If you got to Subscribers tab you should see a From button for you list. If you click that you will see and HTML from you can copy. This one should work if you copy that html and put it in a Text Widget.

    Best,
    Josh

  25. larrytech
    Member
    Posted 1 year ago #

    Thanks Josh. I like the html form and it seems to work as far as putting the name in the subscriber list and sending the opt in email. I chose to have my own "thank you for signing up" page as the redirect but that doesn't seem to be working. It goes to the default page.

  26. neogaleon
    Member
    Posted 1 year ago #

    Good afternoon all,
    I found the same problem and searching a bit I realized that no tables were created subscribers, status, etc.. after reviewing the code I realized that the error was to activate the plugin (function plugin_activation sendpress.php line 1392) and did not include the file sendpress / inc / db / tables.php for now my solution is pasterbin . I hope to help someone else.
    Regards

  27. Josh Lyford
    Member
    Plugin Author

    Posted 1 year ago #

    Hi neogaleon,

    This will be updated in the next minor release.

    Thanks,
    Josh

  28. rharvster
    Member
    Posted 1 year ago #

    Experiencing same issue, and have tried the solutions above.

    http://gocatfootball.romeocomp.com/email-club/

  29. Josh Lyford
    Member
    Plugin Author

    Posted 1 year ago #

    Hi rharvster,

    the ajax is returning some html:
    --

    <b>Warning</b>: Unknown: 1 result set(s) not freed. Use mysql_free_result to free result sets which were requested using mysql_query() in <b>Unknown</b> on line <b>0</b>

    --
    I am not sure what is causing this could you try turning off AJAX to see if that has any affect on it. you can do this on this page: Settings > Advanced

    I will see what i can find out about the error.

    Thanks,
    Josh

  30. rharvster
    Member
    Posted 1 year ago #

    OK, Ajax is off per instructions. Still didn't work for me. I appreciate the help.

Topic Closed

This topic has been closed to new replies.

About this Plugin

About this Topic

Tags