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Pretty Link Lite
[resolved] New update brought down my complete blog site (22 posts)

  1. drmarkhoward
    Member
    Posted 2 years ago #

    After upgrading to your latest version of pretty link lite I can no longer view my website or even log in at all. I just receive the following warnings:
    Warning: require_once(/home/shane/public_html/wp-content/plugins/pretty-link/classes/helpers/PrliAppHelper.php) [function.require-once]: failed to open stream: No such file or directory in /home/shane/public_html/wp-content/plugins/pretty-link/classes/models/models.inc.php on line 26

    Fatal error: require_once() [function.require]: Failed opening required '/home/shane/public_html/wp-content/plugins/pretty-link/classes/helpers/PrliAppHelper.php' (include_path='.:/usr/lib/php:/usr/local/lib/php') in /home/shane/public_html/wp-content/plugins/pretty-link/classes/models/models.inc.php on line 26

    Please advise me how to restore access to my site so that I can remove this plug in. I have an FTP link and can remove files if you let me know which ones. Thank you.

    http://wordpress.org/extend/plugins/pretty-link/

  2. zimmi88
    Member
    Posted 2 years ago #

    On our site, we just fell back to the last stable version (1.5.6). The following worked on our site...

    Simply remove the pretty-link plugin folder from your wp-content/plugins directory, then upload the legacy version (1.5.6 - unzip the files, then upload the pretty-link folder). Depending on whether your blog is accessed during this process, you may need to re-activate the plugin from your Admin Panel.

    I hope this helps!

    Edit: Sorry, forgot a URL to the previous versions page. Previous versions can be found at http://wordpress.org/extend/plugins/pretty-link/download/.

  3. drmarkhoward
    Member
    Posted 2 years ago #

    Thank you for your help. I deleted the directory and now it works fine. I guess that I was just very surprised that just one bug in one plug in brought my whole site down and prevented any access to my dashboard ....
    .... I will not being using it again and will remove even the old versions from all my other sites!

  4. cagecafe
    Member
    Posted 2 years ago #

    my whole site came down as well
    I trashed the update and re uploaded 1.5.6 and now it works fine

  5. TrentHayes
    Member
    Posted 2 years ago #

    To OP
    Brought my site down too, but something to note is that there are MANY plugins available that, if they fail, will bring your whole site down... not just PrettyLink. It's rare, but it happens.

    That's why I always backup the database (I use EZPZ) before updating plugins ;)

  6. webprorob
    Member
    Posted 2 years ago #

    After re-uploading the 1.5.6, did you have to recreate your pretty links?

  7. webprorob
    Member
    Posted 2 years ago #

    Ok, I just followed zimmi88's instructions above and it worked fine. Delete version 1.5.7 using FTP and then re-upload version 1.5.6 and everything will return to normal. You WILL NOT have to recreate your pretty links.

  8. supercleanse
    Member
    Plugin Author

    Posted 2 years ago #

    Some of the files required for 1.5.7 were somehow not included in the 1.5.7 zip file.

    We've just now released 1.5.8 which fixes this problem.

    Please upgrade and this issue should be resolved.

    Thanks,

    Blair

  9. oheneba
    Member
    Posted 2 years ago #

    this is horrendous!

    i upgraded to v 1.5.8 and my site has totally
    disappeared to be replaced by the following...

    Fatal error: Allowed memory size of 33554432 bytes exhausted (tried to allocate 7 bytes) in /home/my-domain/public_html/wp-content/themes/thesis_183/lib/classes/css.php on line 206

    and

    Fatal error: Allowed memory size of 33554432 bytes exhausted (tried to allocate 491520 bytes) in /home/my-domain/public_html/wp-content/themes/thesis_183/lib/classes/css.php on line 300

    i've deleted the v 1.5.8 folder to no avail...

    i initially upgraded to v 1.5.7 last week which also
    brought my site down but deleting it fixed the
    problem.

    deleting v 1.5.8 has not made any difference, my
    site has disappeared... any ideas please, anyone??

  10. supercleanse
    Member
    Plugin Author

    Posted 2 years ago #

    Your site is using more memory than your webhost has allocated for it to use. You need to contact your webhost and get them to increase it to at least 64MB -- then you should be able to access your wp-admin again.

    Hope that helps,

    Blair

  11. oheneba
    Member
    Posted 2 years ago #

    thanks blair... however, this only
    happened after i attempted to
    upgrade from v 1.5.6 to v 1.5.8

    why might this be pray tell?

  12. supercleanse
    Member
    Plugin Author

    Posted 2 years ago #

    I don't know. Memory allocation issues are difficult to debug in WordPress because there are so many different hosting setups and plugin environments that can be installed. I can say this though -- if PL were the sole cause it should have been remedied by deleting the plugin folder -- now that you've done that your site is no longer executing any Pretty Link code and you're still having the issue.

    We've had a few issues reported in 1.5.8 that we're working on fixes for but nothing as serious as this.

    As I said, I've found that when an error like this occurs its better to increase the memory allocation limit in php (even if its temporary) to get your site back up then you can have a better chance at figuring out what happened.

  13. oheneba
    Member
    Posted 2 years ago #

    thanks again blair... increasing the memory
    allocation did bring my site back to life as
    advised by my webhosts support team and
    yourself.

    i'm quite wary of attempting to upgrade to
    v 1.5.8 again though... too much excitement
    for one evening!

  14. supercleanse
    Member
    Plugin Author

    Posted 2 years ago #

    Haha, I can't blame you there (even though you'd very likely be fine this time now that your memory limit has been raised). I'd work on figuring out what actually happened on your site before changing things around too much 'lest something like that happen again. :)

    Glad you were able to get the site back up though.

    Blair

  15. oheneba
    Member
    Posted 2 years ago #

    happy to report that i've now upgraded to
    v 1.5.8 without any problems whatsoever.

    cheers blair!

  16. breakthrough
    Member
    Posted 2 years ago #

    Hi...is pretty link lite still available. It's not there when I go to the download page at http://wordpress.org/extend/plugins/pretty-link/download/.

    Thanks.

    Dean.

  17. Edgar
    Member
    Posted 2 years ago #

    I wondering it though when I search this plugin in my WP dashboard. What happen to the plugin?

  18. neojit
    Member
    Posted 2 years ago #

    The new 1.6.0 made dead problem in my blog too

  19. nzbryant
    Member
    Posted 2 years ago #

    Even with the latest Pretty Links Lite, when it is deactivated, it whites out the site. This also occurs if the directory is deleted from the file manager.

    Can someone help please? Pretty Links? I cant access your forum as it is for paid members only.

  20. supercleanse
    Member
    Plugin Author

    Posted 2 years ago #

    I tried to recreate this issue on my development site and can't reproduce it. If you want to go to http://blairwilliams.com/contact you can send a message -- once we figure out what's going on we can re-post here.

    We haven't had any reports except for nojit and nzbryant about this release causing any issues ... So hopefully its something simple.

  21. zalouise
    Member
    Posted 2 years ago #

    Hello
    I had the same error as nzbryant when trying to deactivate pretty links Lite. Haven't managed to resolve by deleting the files in /plugins via FTP either

    Did you manage to find the problem?

    http://propertywheel.co.za using wordpress latest version as upgraded to the most current version earlier today

  22. cartpauj
    Member
    Plugin Author

    Posted 2 years ago #

    @all, we were able to re-produce this on one members' site. The issue ended up being not Pretty Link related, but rather a php_memory limit issue.

    Contact your hosting provider to have the php memory_limit increased in the php.ini file. Something like 64M or 128M should be fine. If you have a lot of plugins active you may need 256M but it's unlikely.

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