Posted 6 months ago #
Hello, my name is Luke. I am Brazilian. So I apologize for my English.
My problem is simple, actually. My podPress works normally, but the download statistics are not showing up. When I try to view, this message appears: We're sorry. At the moment we don't have enough data collected to display the graph.
Or see the image.
My blog is http://achandograca.com.br, if necessary.
The feed of my podcast is: http://achandograca.com.br/feed/gracacast
Already, many thanks for all the help.
Hugs.
Hi Luke,
for how long is the statistics feature active?
Usually this message occurs when the counter has not counted downloads (when the download statistic data base table has no entries).
This could mean one of two things:
- nobody has downloaded an episode since you have activated this feature
- or the counter does not work.
On the General Settings page of podPress is a test button with the label "start the test". Please, click on this button and make the test. Is the test successful or does say that the test has failed?
Regards,
Tim
Posted 6 months ago #
Hi ntm, thanks for answer-me.
I activated and the test was successful. Now a different screen appears (see image 1). However, it is still showing statistics (I know some people have already downloaded and listened to the audio).
So, here are pictures of my settings podPress where helpful: 2, 3, 4, 5
Thank you, again. And thank you for agility.
Hugs.
Luke,
the statistic page looks different because you have switched from Stat Method "Stat Only" to "Full". (Thank you for the pictures!)
I recommend to switch back to "Stats Only". That method is more efficient and does not require much db capacity.
I have also downloaded one of your episodes.
I'm not sure whether it will help or not, but you should disable the 3rd party statistics feature if you are not sure that you want to use one of these external services.
(Further you should use the Premium Content feature only if you aware of the way it works and you want to use it despite its disadvantages.)
The other settings look okay.
If changing these two settings does not help then the next step is to make sure that this not only a problem of presentation of the statistic results. Do the data base statics tables (wp_podpress_statcounts and wp_podpress_stats) contain entries? Or Are these tables empty?
Do these tables exist?
Is a .htaccess file in the root folder of your blog? (the folder where the wp-config.php is)(This file is may be a hidden file.)
Does it contain more than these default entries?
Tim
Posted 6 months ago #
Hello again, Tim
I turned off the settings as recommended, including the option Preimium. However, statistics still do not appear.
There is the .Htaccess file in the root, it is only setting the permalink.
However, I found the files and wp_podpress_statcounts wp_podpress_stats. Since I've installed and uninstalled the plugin by download and downloaded directly to the ftp.
Thanks again,
Luke.
Are wp_podpress_statcounts wp_podpress_stats empty?
Sometimes hosting provider offer access to all kind of log files related to your web site like access.log or error.log (the file names are maybe a little bit different). It would be good if you could take a look into the error.log file. This file should contain error messages from PHP scripts like WP or podPress and also error messages which are a result of a faulty data base request. If the db tables are empty because of such a bad db request then there might be an error message.
If you do find such error messages then please use one of the pastebin service to post them.
The error message will probably include
INSERT INTO wp_podpress_statcounts (postID, media...
or
INSERT INTO wp_podpress_stats (postID, media, method, remote_ip, country ...
One other reason could be that the type of the podPress db tables has not the same Type as the other db tables of your blog.
The tables should have the same type as you can see in this exemplary picture of phpMyAdmin interface.
Tim
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