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PhoneFactor
Registration Broken (4 posts)

  1. richrf
    Member
    Posted 3 years ago #

    Cannot get the registration process to work correctly. The plugin does not appear to be functioning any more.

  2. sarahfender
    Member
    Posted 3 years ago #

    What happens when you try to register?

  3. richrf
    Member
    Posted 3 years ago #

    First I get back a message that the userid is already in use. When I try a different userid it gives me the same message. Then when I try to use it, nothing happens. It almost feels like it is just collecting userids ... a very uncomfortable feeling.

  4. sarahfender
    Member
    Posted 3 years ago #

    There are a couple of different scenarios that will return a message stating that the userid is already in use. We will be adding more granular error messages in the near future to assist with troubleshooting. In the meantime, please check that your username is an email address and that your phone number is valid and entered in a valid format. If this does not resolve the issue, please contact us directly at http://www.phonefactor.com/about/contact.

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