Support » Plugin: Paid Memberships Pro - Content Restriction, User Registration, & Paid Subscriptions » [Plugin: Paid Memberships Pro] Cancel Authorize.net ARB

  • I’ve been running PMP on my website for months now. When people register it creates their Automatic Recurring Billing profilein Authorize.net perfectly.

    However, I’ve just realized that when people cancel their membership, the plugin cancels it on the site, but the ARB for their account is not cancelled.

    I can’t find any settings that are wrong with it, and I’m starting to wonder if it even does this.

    When people cancel their accounts is the plugin meant to cancel their ARB profile as well, or am I supposed to manually do that?

    Thanks,
    Shane

    http://wordpress.org/extend/plugins/paid-memberships-pro/

Viewing 1 replies (of 1 total)
  • Plugin Author Jason Coleman

    (@strangerstudios)

    Shane,

    Paid Memberships Pro should contact Authorize.net through the API and cancel the ARB subscription there.

    There is a known bug that members signing up before November 2011 may not have had the correct subscription id set from Authorize.net. So members from that time period may not auto cancel. But newer members should.

    If it is newer members who aren’t having their ARB subscriptions cancelled, please reach out to me by email so I can possibly gain access to your site to test this further and see what the bug may be.

    Thanks!

Viewing 1 replies (of 1 total)
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