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Online Backup for WordPress
[resolved] [Plugin: Online Backup Version 2.25 has "bugs] (34 posts)

  1. von
    Member
    Posted 1 year ago #

    My login info. username was requested in order to help with my support ticket. And I provided it not realizing that this info. would be public. Please delete my login information/ username or let me know how I may change my username.

  2. Online Backup
    Member
    Plugin Author

    Posted 1 year ago #

    Hi von,

    Email support "at" backup-technology.co.uk and mention this topic and my name. Include your current wordpress.backup-technology.com usernames and any preference of a new username and we'll get it changed for you.

    That will be the best and easiest way and keeps with all policies. This way the topic remains if anyone else has similar issues and you don't need to worry about the usernames.

    I'll drop the modlook tag.

    Regards,

    Jason

  3. von
    Member
    Posted 1 year ago #

    Hi Jason,
    Thanks for your help!
    I have to admit this is confusing for me.
    There is one username for wp and another for wp online back-up plugin. is that right?
    Which one(s) are we changing?
    Plus I have another blog. Does that have a different username?
    Von

  4. Online Backup
    Member
    Plugin Author

    Posted 1 year ago #

    Hi von,

    We're only changing the username on our Portal at wordpress.backup-technology.com. The username you use on the plugin's Online Backup Settings page.

    I cannot change your WP's username on your blog.

    Just go on all your blogs and look on the Online Backup Settings page of the plugin - the username listed there, we can change if you want - just email as I described above and let us know what you want to change it to. You'll then need to Logout and use the new username once we've changed it (online backups will fail until you do since the old username won't exist anymore.) The password will remain the same but this is something you can freely change yourself at https://wordpress.backup-technology.com/

    Jason.

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