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Online Backup for WordPress
[resolved] [Plugin: Online Backup Version 2.25 has "bugs] (34 posts)

  1. von
    Member
    Posted 2 years ago #

    Version 2.25 online back-up has some bugs.
    I have 2 blogs:

    1) on First blog - Was able to do manual back-up after scheduled back-up failed and "timed out." But file is 10x larger than previous back-ups. Not sure why?

    2) Second blog - Manual back-up failed. Gave the following error message.

    "The backup failed: The server returned the following error message: The username and password combination specified was not found on our records."

    I have not changed the username or password. And it was working fine before updating to version 2.25.

    (btw- My tech person has it set up as 2 different accounts. Can login to first account. Unable to login to account for blog with failed back-up. So, unable to check or change username/password info.)

    Please help!

    http://wordpress.org/extend/plugins/wponlinebackup/

  2. Online Backup
    Member
    Plugin Author

    Posted 2 years ago #

    Hi vondielozano,

    1) Can you post the event log for the timed out backup? (Activity Log -> View Events)
    It may be the scheduled backup struggled to backup all your data because lots of new data appeared, and so it timed out. Then you did manual backup and the size has increased significantly because of this new data. Extract the zip file and have a look to see if you can find the files that are making it so big.

    2) Go to Online Backup Settings and click logout, then log back in. If you still get the error, let me know.

    Regards,

    Jason

  3. von
    Member
    Posted 2 years ago #

    Hi Jason,

    1) Here is the most recent event log for the first account. It did not back-up yesterday as scheduled.

    (fyi- previous backups were around 2.6 MB. When I did manual back-up last week it was 31.93 MB. I made no significant changes to blog to increase size like that. Maybe did one post.)

    Just did manual back-up. The back-up size was 3.42 MB.

    Event Log

    Activity ID: 55
    Activity Type: Scheduled Backup
    Settings: Emailed

    Completion: Timed out

    Backup Size: 0 B (0 files)
    Total Size: 0 B (0 files)

    Start Time: 22nd Jul 2012 7.04.40 AM
    End Time: 22nd Jul 2012 7.29.03 AM

    Time

    Type

    Event

    Time

    Type

    Event

    22nd Jul 2012 7.29.03 AM

    Warning

    The backup timed out too many times and no progress was made on any attempt. Your server may be running extremely slow at this time - try scheduling the backup during a quieter period.

    22nd Jul 2012 7.04.40 AM

    Information

    Backup starting...

    2) Here is activity log for second account. I tried a manual back-up again today. It still gives the error message about username and password not found. When I try to login it still says account not found.

    22nd Jul 2012 7.10.48 AM (Scheduled)
    Timed out
    The backup ran for 2 h 52 m 11 s and backed up 0 B in 0 files. A total of 0 B in 0 files were scanned.

    Configuration checklist:

    Backups are scheduled

    Weekly - The next backup will begin at 29th Jul 2012 7.00.00 AM.

    Compression is available

    Backup sizes will be significantly reduced.

    Encryption is enabled

    Backups will be encrypted with AES128 level encryption.

    Filesystem backup is disabled in schedule

    Only the database is currently protected in scheduled backups. Click 'Schedule' to enable filesystem backup.

    Online backup is disabled in schedule

    Thanks for your help,
    Vondie

  4. Online Backup
    Member
    Plugin Author

    Posted 2 years ago #

    Hi Vondie,

    For 1) - I have a set of questions, quite a few and I apologies, just want to get a full picture.
    What version of the plugin were you using previously?
    What version of PHP is your server running?
    Is your server running Linux or Windows?
    Also what version of WordPress?
    When you do a manual backup does it work perfectly fine and you can download it OK?
    Does your website receive regular visits? Or can it go a day without a single visit? I ask this because the WordPress scheduling will not work unless people hit the website, and this can cause the issue with time out if the backup starts but then WordPress doesn't run the script for a long time.

    For 2) can you go to https://wordpress.backup-technology.com/ and try to login there. If you can't log in there, it is because the account doesn't exist. In which case, you can create a new account, or if you believe you've forgotten your password, you can click Trouble Logging In and get help resetting your password.

    Regards,

    Jason.

  5. von
    Member
    Posted 2 years ago #

    Hi Jason,

    Really appreciate your help. This is the info. I have on hand:

    Vondie

    1) Using latest plugin update 2.25. Was using most current update before, believe it was 2.24
    Have no idea about PHP (sorry).
    Windows
    Wordpress 3.4.1
    Did manual back-up. back to normal size. Didn't download. Can't find where to get download.
    Yes regular visits. approx 500+ month

    2) couldn't log in. so created new account.
    tried manual back-up.
    see error message:

    The backup failed: The server returned the following error message: The username and password combination specified was not found on our records.
    26th Jul 2012 9.14.20 AM Error A transmission operation failed.
    If the following error message is not clear as to the problem and the issue persists, please contact support providing the complete event log for the activity. Diagnostic information follows:

    Failed at: /home/content/21/7501521/html/wp-content/plugins/wponlinebackup/include/transmission.php(917)
    An online request failed: The server responded with status code 500 and error code 257: The username and password combination specified was not found on our records.
    26th Jul 2012 9.14.19 AM Information Initialisation completed.
    26th Jul 2012 9.14.19 AM Information Backup starting...

  6. Online Backup
    Member
    Plugin Author

    Posted 2 years ago #

    Hi vondie,

    For 1), when you go to the Backup screen, you should see 3 options. One sends to online, one lets you download, one lets you email. You should select the download option. When the backup reaches 100% it should show a download button.

    I believe you are scheduling an email backup for this first blog, and when you are running manual you aren't selecting download so it is sending the data to our vault.
    Additionally, the reason the manual backup will be larger, is because by default we have filesystem and database backup enabled in the manual backup options (but this was only since a recent update). I believe you may have filesystem backup disabled in the schedule so it is only backing up the database on schedule, thus it is smaller.

    For 2), I can see you created an account with username vondielozano2, but the plugin appears to be trying to login as vondie2, which doesn't exist on our side. Can you check you are using the correct username on the Online Backup Settings page, and that the Online Backup Settings page actually says you are logged in? (That is, it shows a Log Out button instead of the username/password fields)

    Jason.

  7. von
    Member
    Posted 2 years ago #

    Hi Jason,

    1) I was able to download a manual back-up.
    When I tried to do email back-up, it said file was too large.

    Any suggestions? I don't want to have to remember to do this each week. Should I just change it so it does online back-up? I think we used to have it set-up that way, but kept getting error messages that back-up failed.

    2) The account in my plugin says vondie2. But, I was unable to login with that, so I created a new account per your instructions (with vondielozano2). When I login with the new vondielozano2 account, it says "logout" so I know I'm in.

    I was able to do download the manual back-up. But when I tried to email back-up, I got the following error message:

    The backup timed out too many times and no progress was made on any attempt. Your server may be running extremely slow at this time - try scheduling the backup during a quieter period

    I have very fast "turbo" internet and am the only one online right now.

    Any suggestions?

    Thanks for your continued support with this issue.

    Vondie Lozano

  8. von
    Member
    Posted 2 years ago #

    btw-- I think I saw that you can now have 2 blogs on one account. Would that help or just complicate things at this point?

  9. Online Backup
    Member
    Plugin Author

    Posted 2 years ago #

    Hi Vondie,

    You may have to do the online backup. Email just simply can't handle big file attachments so if the files is too big, there's not much one can do except exclude something from the backup to make it smaller.

    For the second, it could be the same thing. We sometimes see time outs when the email is too big to send.

    Jason.

  10. von
    Member
    Posted 2 years ago #

    Hi Driskell,

    1) If I back-up online, how do I access it in case it needed to be uploaded at some point? Where is the "Vault?"

    And do I do filesystem and database back-up?
    And I'm assuming I should check the box for incremental back-up to online vault.
    Any other settings that need to be changed?

    2) That blog is significantly smaller than the first -- just a few pages. The other has 84 posts and tons of pages.

    Vondie

  11. Online Backup
    Member
    Plugin Author

    Posted 2 years ago #

    Hi Vondie,

    The vault is at https://wordpress.backup-technology.com/ - the place where you registered the online backup account. All files can be downloaded there.

    You should do both database and filesystem to get a full backup of your blog. Database contains posts and pages and settings. The filesystem contains WordPress itself, your media, your themes and your plugins.

    If you tick box for incremental backup to online vault it will run a backup to https://wordpress.backup-technology.com/
    If not, it will run the backup to wherever else you chose.

    2 - we have a new feature coming that will state to event log the size of the backup before it emails. We can provide you with a release candidate to test if you wish - email support "at" backup-technology.co.uk. It may even fix the issue, or it will at least state the size of the backup before it tries to email it.

    Regards,

    Jason

  12. von
    Member
    Posted 2 years ago #

    Hi Jason,

    1) Able to do a Online Vault back-up and Download manual back-up (do I need to do second manual back-up to download?) Or can I download what has been backed-up to the vault?

    2) On second blog, unable to do Online Vault back-up. It still gives error name about pword and username. In my Online Back-up Settings, the username reads: vondie2. (remember - I wasn't able to login with that account, so I added new account vondielozano2, per your instructions. I can login with vondielozano2)

    I was able to do manual back-up and download. But I want to get the username issue resolve. any thoughts???

    Thank-you Jason!
    Vondie :)

  13. Online Backup
    Member
    Plugin Author

    Posted 2 years ago #

    Hi vonide,

    1) When you backup to vault, it backs up only changes. So you can't really download anything at this stage. If you go to wordpress.backup-technology.com and login you'll be able to download whatever you need from there.

    2) I admit I'm a little confused by you not able to login using vondie2, but the plugin is using vondie2. Did you not log it out and change it to vondielozano2 earlier? The plugin itself needs to be logged in correctly. It may be you logged it in as vondie2 and changed the password (forgot it and reset it maybe?) therefore it can't send data to the vault anymore. But if you click on Online Backup Settings, then click Log out, it will clear this wrong password from the plugin. You can then login again, either with vondie2 or vondielozano2.

    If you still have issues with 2) after doing the logout and login on online backup settings, let me know but please be clear with exactly what you've done and are seeing.

    Thanks,

    Jason

  14. von
    Member
    Posted 2 years ago #

    Hi Jason,

    My plugin on my wp site says vondie2.
    When I login it won't take vondie2. but it accepts vondielozano2
    Where do I change what?
    I saved screenshots if there is a way to mail to you.

    1) Online back-up settings, it lists my username: vondie2
    2) https://wordpress.backup-technology.com/Logout:
    I am able to login, username: vondielozano2
    3) https://wordpress.backup-technology.com/, am logged in

    Vondie

  15. Online Backup
    Member
    Plugin Author

    Posted 2 years ago #

    Hi Vondie,

    It shouldn't say vondie2 on the plugin, that account doesn't seem to work. Have you gone to Online backup setting and clicked the "Logout" button, inside the plugin?

    When you login it won't take vondie2 - when you login where?
    Also your 1, 2, 3 in your last post contains URLs, what do you mean by those?
    Can you elaborate on those?

    Jason.

  16. von
    Member
    Posted 2 years ago #

    I appreciate your persistence Jason!

    I just "disconnected" and logged back in with new username and it worked. Then was able to login to wpbackup site.

    Now, hopefully it will save to the vault. That should be good enough for now.

    I'll close the ticke if works.

    p.s.
    Also did back-up at godaddy just to be on the safe side :)

  17. Online Backup
    Member
    Plugin Author

    Posted 2 years ago #

    Hi Vondie,

    Glad you're all set! :-)

    Jason.

  18. von
    Member
    Posted 1 year ago #

    It worked this weekend!
    Thanks Jason for hanging in there with me!
    Vondie :)

  19. Online Backup
    Member
    Plugin Author

    Posted 1 year ago #

    You're welcome vondie!
    If you get any more issues just raise another topic.

    Jason.

  20. von
    Member
    Posted 1 year ago #

    Thanks Jason!
    I do have another issue I need help with. (And I can't even rememer how to post a new ticket, so here goes...)

    Is there a way to include multiple pics on a landing page with links and caption/links to other (sales) pages?

    I've searched the support forums,etc. and tried a plugin that didn't works so well. (RPS image gallery. the pics displayed very blurry)

    When I use gallery style it doesn't allow for links to pages.
    When I inset each pic/graphic manually the captions display beside the picture instead of underneath it. And I would like pics to display nicely (ie gallery style or at least horizontally).

    Any suggestions for how to do it or plugins that you recommend?

    Vondie
    p.s. where do I post a new ticket/question??? ;)

  21. von
    Member
    Posted 1 year ago #

    Okay, so I got the captions to display in the gallery pics. But how do I get the images to link to a separate page?

    whenever I insert the page url I'd like the image to link to, it reverts back to a link to the image itself.

  22. von
    Member
    Posted 1 year ago #

    I found a plugin to fix the issue. So nevermind. :)

    But, another issue.
    I have wptouch plugin (mobile site app) on both sites and it isn't showing up on my iphone. any thoughts?

    p.s.
    still can't find where to start a new help ticket. :/

  23. Online Backup
    Member
    Plugin Author

    Posted 1 year ago #

    Hi Vondie,

    I can't really help with those issues, and this forum isn't the right place for them.

    You're best going to the specific plugins forum or go to the general support forum here: http://wordpress.org/support/ or the Plugins and Hacks forum here: http://wordpress.org/support/forum/plugins-and-hacks (links are just above this thread to the left)

    To start a new topic, you go to the topic list. For our plugin this is here: http://wordpress.org/support/plugin/wponlinebackup
    You can click "Support Threads" in the top right, or click our plugin name and then click Support again. You just need to look from the beginning again. There are links in the plugin and on our website too where it gives instructions of where to find support.

    Regards,

    Jason.

  24. von
    Member
    Posted 1 year ago #

    Hi Jason,
    Just saw this help ticket/discussion in a google search on my name. Could you please delete this ticket and/or remove my login info./username from the discussion. (I changed my username but not sure it will change google cache)
    I had no idea this would be made publc.
    I contacted wp support about the issue. They also said to include the tag 'modlook' ... not sure if it's enough to just include here -modlook
    Thanks again for your help,
    Von

  25. Online Backup
    Member
    Plugin Author

    Posted 1 year ago #

    Hi von,

    I've tagged in modlook for you (it's the Tags bit on the right-hand side at top of page.)
    We can get them to delete this entire topic since the username is splattered across it.
    Or if they want to scan through and redact it but that might take a while!

    Jason

  26. esmi
    Forum Moderator
    Posted 1 year ago #

    We cannot change the username on your account. All that can be changed is the name displayed on your posts - which you can do yourself via View your profile -> Edit when logged in.

  27. von
    Member
    Posted 1 year ago #

    Thanks Jason!
    I see the tags but don't see where you added 'modlook'?
    Yes please delete entire topic. And I did change the display name to "Von"
    Is there anything else I should do for the future to keep things secure?
    Thanks for getting back to me so quickly.
    "Von" ;)

  28. esmi
    Forum Moderator
    Posted 1 year ago #

    I removed the modlook tag as the issue has now been dealt with - as far as we can deal with it.

  29. Online Backup
    Member
    Plugin Author

    Posted 1 year ago #

    Hi mods / esmi,

    The username is question is a username for another web site. It is in alot of posts so best to delete the topic at request of von, instead of trying to clean it up.

    Thanks,

    Jason

  30. esmi
    Forum Moderator
    Posted 1 year ago #

    It is not the general policy to edit or delete forum posts. When a post is made and people contribute answers to an issue, that then becomes part of the community resource for others to benefit from. Deleting posts removes this added value. In extreme circumstances, the moderation team might be persuaded to remove sensitive information but. generally, your best course of action is not to publish anything that you wouldn't want to be public. I'm sorry but this is not an extreme case.

    http://codex.wordpress.org/Forum_Welcome#Deleting_.2F_Editing_Posts

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