First thing to do is have a quick glance over our FAQ at https://wordpress.backup-technology.com/
If you can't find anything useful there, what to do next depends on the subject.
For support queries (problems, errors, etc.): Post a new topic in this forum
For account queries (quota increase request, deletion request, etc.): Email support "at" backup-technology.co.uk - Remember to include your username! Be aware that responses could take more than a week
If in doubt, post a new topic in this forum first!
Please try to refrain from adding to existing topics unless you are absolutely sure you have the same issue. In most cases it is best to raise a new topic. It keeps everything tidy and helps us to help you.
When posting a support query in this forum we'll need a few bits of information from you. So please do try to provide as much of this information as you can.
- Can you reproduce the problem? Does it happen occasionally or all of the time?
- How do you reproduce the problem? For example, scheduled backup runs, you run a manual backup with the download option, etc.
- Include with your post the Event Log for any activities you have a problem with. Click Activity Log and then click View Events next to the problematic activity.
There is no need to provide any usernames or website URLs and we would never ask for them in the forum. If we did need such information we'd give you an email address to send it to.