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Online Backup for WordPress
HELP! Will not backup- have tried multiple times (12 posts)

  1. whimc
    Member
    Posted 1 year ago #

    Online Backup for WordPress Plugin Version 2.2.8
    PHP Version: 5.2.17
    MySQL Server Version: 5.1.66-community-log
    MySQL Client Version: 1.0
    End of Information

    I have tried multiple multiple times to backup but it won't. I need to backup everything and reinstall my Shopp pluggin. I won't reinstall Shopp until I can backup. So- my ecommerce portion of site is down. Please help!

    whimc.net

    http://wordpress.org/extend/plugins/wponlinebackup/

  2. Online Backup
    Member
    Plugin Author

    Posted 1 year ago #

    Hi whimc,

    You didn't tell me anything about the problem. What are the steps leading up to it? What is happening? What leads you to say it won't backup?

    Jason.

  3. whimc
    Member
    Posted 1 year ago #

    Sorry about that. I just click on the plugin and tell it to run a backup and it is now hung up at 86% with an arsenal of "unexpected stops". I had also had it setup to do automatic updates, and it hasn't worked once.

    [ Moderator Note: Please post log data between backticks or use the code button. Or better still - use the pastebin ]

    5th Oct 2012 12.11.42 PM	N/A	49 m 42 s	 Running...	 	0 B (0 files)	0 B (0 files)	View Events (43)
    15th Oct 2012 12.06.08 AM	15th Oct 2012 12.06.08 AM	0 s	 Unexpected stop	 	0 B (0 files)	0 B (0 files)	View Events (2)
    14th Oct 2012 12.00.22 AM	15th Oct 2012 12.06.08 AM	1 d 5 m 46 s	 Unexpected stop	 	0 B (0 files)	0 B (0 files)	View Events (2)
    13th Oct 2012 12.08.36 AM	14th Oct 2012 12.00.22 AM	23 h 51 m 46 s	 Unexpected stop	 	0 B (0 files)	0 B (0 files)	View Events (2)
    12th Oct 2012 12.21.13 AM	13th Oct 2012 12.08.36 AM	23 h 47 m 23 s	 Unexpected stop	 	0 B (0 files)	0 B (0 files)	View Events (2)
    11th Oct 2012 12.05.53 AM	12th Oct 2012 12.21.13 AM	1 d 15 m 20 s	 Unexpected stop	 	0 B (0 files)	0 B (0 files)	View Events (2)
    10th Oct 2012 12.00.08 AM	11th Oct 2012 12.05.53 AM	1 d 5 m 45 s	 Unexpected stop	 	0 B (0 files)	0 B (0 files)	View Events (2)
    9th Oct 2012 12.36.55 AM	10th Oct 2012 12.00.08 AM	23 h 23 m 13 s	 Unexpected stop	 	0 B (0 files)	0 B (0 files)	View Events (2)
    8th Oct 2012 12.09.14 AM	9th Oct 2012 12.36.55 AM	1 d 27 m 41 s	 Unexpected stop	 	0 B (0 files)	0 B (0 files)	View Events (2)
    7th Oct 2012 12.09.28 AM	8th Oct 2012 12.09.14 AM	23 h 59 m 46 s	 Unexpected stop	 	0 B (0 files)	0 B (0 files)	View Events (2)
    6th Oct 2012 12.05.19 AM	7th Oct 2012 12.09.28 AM	1 d 4 m 9 s	 Unexpected stop	 	0 B (0 files)	0 B (0 files)	View Events (2)
    5th Oct 2012 12.02.58 AM	6th Oct 2012 12.05.19 AM	1 d 2 m 21 s	 Unexpected stop	 	0 B (0 files)	0 B (0 files)	View Events (2)
    4th Oct 2012 12.04.11 AM	5th Oct 2012 12.02.58 AM	23 h 58 m 47 s	 Unexpected stop	 	0 B (0 files)	0 B (0 files)	View Events (2)
    3rd Oct 2012 12.00.20 AM	4th Oct 2012 12.04.11 AM	1 d 3 m 51 s	 Unexpected stop	 	0 B (0 files)	0 B (0 files)	View Events (2)
    2nd Oct 2012 12.26.59 AM	3rd Oct 2012 12.00.20 AM	23 h 33 m 21 s	 Unexpected stop	 	0 B (0 files)	0 B (0 files)	View Events (2)
    1st Oct 2012 12.00.02 AM	2nd Oct 2012 12.26.59 AM	1 d 26 m 57 s	 Unexpected stop	 	0 B (0 files)	0 B (0 files)	View Events (2)
    30th Sep 2012 12.26.05 AM	1st Oct 2012 12.00.02 AM	23 h 33 m 57 s	 Unexpected stop	 	0 B (0 files)	0 B (0 files)	View Events (2)
    29th Sep 2012 12.07.42 AM	30th Sep 2012 12.26.05 AM	1 d 18 m 23 s	 Unexpected stop	 	0 B (0 files)	0 B (0 files)	View Events (2)
    28th Sep 2012 12.04.38 AM	29th Sep 2012 12.07.42 AM	1 d 3 m 4 s	 Unexpected stop	 	0 B (0 files)	0 B (0 files)	View Events (2)
    27th Sep 2012 12.02.32 AM	28th Sep 2012 12.04.38 AM	1 d 2 m 6 s	 Unexpected stop	 	0 B (0 files)	0 B (0 files)	View Events (2)
    26th Sep 2012 12.00.30 AM	27th Sep 2012 12.02.32 AM	1 d 2 m 2 s	 Unexpected stop	 	0 B (0 files)	0 B (0 files)	View Events (2)
    25th Sep 2012 12.16.30 AM	26th Sep 2012 12.00.30 AM	23 h 44 m	 Unexpected stop	 	0 B (0 files)	0 B (0 files)	View Events (2)
    24th Sep 2012 12.01.21 AM	25th Sep 2012 12.16.30 AM	1 d 15 m 9 s	 Unexpected stop	 	0 B (0 files)	0 B (0 files)	View Events (2)
    23rd Sep 2012 12.15.27 AM	24th Sep 2012 12.01.21 AM	23 h 45 m 54 s	 Unexpected stop	 	0 B (0 files)	0 B (0 files)	View Events (2)
    22nd Sep 2012 12.03.08 AM	23rd Sep 2012 12.15.27 AM	1 d 12 m 19 s	 Unexpected stop	 	0 B (0 files)	0 B (0 files)	View Events (2)
    21st Sep 2012 12.32.23 AM	22nd Sep 2012 12.03.08 AM	23 h 30 m 45 s	 Unexpected stop	 	0 B (0 files)	0 B (0 files)	View Events (2)
    20th Sep 2012 12.11.06 AM	21st Sep 2012 12.32.23 AM	1 d 21 m 17 s	 Unexpected stop	 	0 B (0 files)	0 B (0 files)	View Events (2)
    19th Sep 2012 12.05.57 AM	20th Sep 2012 12.11.06 AM	1 d 5 m 9 s	 Unexpected stop	 	0 B (0 files)	0 B (0 files)	View Events (2)
    18th Sep 2012 12.04.09 AM	19th Sep 2012 12.05.57 AM	1 d 1 m 48 s	 Unexpected stop	 	0 B (0 files)	0 B (0 files)	View Events (2)
    17th Sep 2012 12.17.38 AM	18th Sep 2012 12.04.09 AM	23 h 46 m 31 s	 Unexpected stop	 	0 B (0 files)	0 B (0 files)	View Events (2)
    16th Sep 2012 12.04.25 AM	17th Sep 2012 12.17.38 AM	1 d 13 m 13 s	 Unexpected stop	 	0 B (0 files)	0 B (0 files)	View Events (4)
    15th Sep 2012 12.53.46 PM	16th Sep 2012 12.04.25 AM	11 h 10 m 39 s	 Unexpected stop	 	0 B (0 files)	0 B (0 files)	View Events (3)
    15th Sep 2012 11.47.46 AM	15th Sep 2012 12.53.46 PM	1 h 6 m	 Unexpected stop	 	0 B (0 files)	0 B (0 files)	View Events (3)
    15th Sep 2012 11.24.30 AM	15th Sep 2012 11.47.46 AM	23 m 16 s	 Unexpected stop	 	0 B (0 files)	0 B (0 files)	View Events (3)
    15th Sep 2012 11.12.28 AM	15th Sep 2012 11.24.30 AM	12 m 2 s	 Unexpected stop	 	0 B (0 files)	0 B (0 files)	View Events (2)
  4. Online Backup
    Member
    Plugin Author

    Posted 1 year ago #

    Thanks,

    Looks like it keeps getting stuck somewhere. Can you click View Events on the running one and post the event log?

    Also, try deactivate plugin and activate again to see if it stops it. If not, try clicking stop on progress bar and wait a while till it gives up completely (should be within 15 minutes if you stay on the progress bar.)
    Once stopped, run another manual backup but untick database backup. See if that works. Then try again with filesystem backup unticked. Should confirm which the problem is with.

    Post the event log for this latest one before doing that if you can and I can look through it while you try the two options.

    Regards,

    Jason

  5. whimc
    Member
    Posted 1 year ago #

    What i sent you is actually from the event log that is trying to run right now.

    I deactivated & reactivated. That stopped it.

    Ran backup, unticked database, running now. Will let you know.

  6. Online Backup
    Member
    Plugin Author

    Posted 1 year ago #

    He whimc,

    That isn't the event log you posted, it's the activity log. On that log, the running activity is the top one that says Running. If you click View Events on that running one (gues it will be stopped now) it will give you the event log for that activity.

    If you're on the progress bar you can get directly to the event log for the running activity by clicking Events underneath the bar.

    I'm interested in seeing what those two events are if you can get them for me. It will tell us when the problem is happening, at the moment it's either during database backup or initialisation.

    Jason.

  7. whimc
    Member
    Posted 1 year ago #

    Is this what you meant?

    Activity ID: 36
    Activity Type: Manual Backup
    Settings: Sent to Online Vault, Compressed, Encrypted

    Completion: Partial (36 errors)

    Backup Size: 78.69 MiB (4164 files)
    Total Size: 3.78 GiB (4200 files)

    Start Time: 15th Oct 2012 1.21.15 PM
    End Time: 15th Oct 2012 1.32.31 PM

  8. Online Backup
    Member
    Plugin Author

    Posted 1 year ago #

    Yep that page, but the actual events from underneath the bit you gave me.

    Did unticking the database work?

  9. whimc
    Member
    Posted 1 year ago #

    Unticking worked, but still have tons of errors

    [ Moderator Note: Please post log data between backticks or use the code button. Or better still - use the pastebin ]

    15th Oct 2012 2.13.32 PM	 Information	Backup complete.
    15th Oct 2012 2.13.31 PM	 Information	Retention was not required, you are still within your maximum quota.
    15th Oct 2012 2.13.31 PM	 Information	The online vault has successfully processed the backup data.
    15th Oct 2012 2.13.31 PM	 Information	Transmission of the backup data to the online vault has completed.
    15th Oct 2012 2.12.40 PM	 Information	The backup is 525.49 KiB in size. Starting transmission to the online vault.
    15th Oct 2012 2.12.40 PM	 Information	Deleted files processing completed.
    15th Oct 2012 2.12.40 PM	 Information	File collection completed.
    15th Oct 2012 2.12.40 PM	 Error	File /home4/whimcnet/public_html/wp-content/backups/whimc.backup.2012-05-10-00-14-08.zip was skipped: Two separate attempts to process the file caused the backup to time out. The file is most likely very large, and therefore difficult to process. The file size is: 147.84 MiB.
    15th Oct 2012 2.12.37 PM	 Error	File /home4/whimcnet/public_html/wp-content/backups/whimc.backup.2012-04-20-23-22-01.zip was skipped: Two separate attempts to process the file caused the backup to time out. The file is most likely very large, and therefore difficult to process. The file size is: 147.84 MiB.
    15th Oct 2012 2.12.34 PM	 Error	File /home4/whimcnet/public_html/wp-content/backups/whimc.backup.2012-05-02-00-07-18.zip was skipped: Two separate attempts to process the file caused the backup to time out. The file is most likely very large, and therefore difficult to process. The file size is: 147.84 MiB.
    15th Oct 2012 2.12.30 PM	 Error	File /home4/whimcnet/public_html/wp-content/backups/whimc.backup.2012-05-05-23-02-01.zip was skipped: Two separate attempts to process the file caused the backup to time out. The file is most likely very large, and therefore difficult to process. The file size is: 147.84 MiB.
    15th Oct 2012 2.12.25 PM	 Error	File /home4/whimcnet/public_html/wp-content/backups/whimc.backup.2012-05-04-23-11-25.zip was skipped: Two separate attempts to process the file caused the backup to time out. The file is most likely very large, and therefore difficult to process. The file size is: 147.84 MiB.
    15th Oct 2012 2.12.18 PM	 Error	File /home4/whimcnet/public_html/wp-content/backups/whimc.backup.2012-04-23-23-48-00.zip was skipped: Two separate attempts to process the file caused the backup to time out. The file is most likely very large, and therefore difficult to process. The file size is: 147.59 MiB.
    15th Oct 2012 2.12.14 PM	 Error	File /home4/whimcnet/public_html/wp-content/backups/whimc.backup.2012-05-06-23-13-26.zip was skipped: Two separate attempts to process the file caused the backup to time out. The file is most likely very large, and therefore difficult to process. The file size is: 147.84 MiB.
    15th Oct 2012 2.12.11 PM	 Error	File /home4/whimcnet/public_html/wp-content/backups/whimc.backup.2012-04-30-23-13-04.zip was skipped: Two separate attempts to process the file caused the backup to time out. The file is most likely very large, and therefore difficult to process. The file size is: 147.84 MiB.
    15th Oct 2012 2.12.05 PM	 Error	File /home4/whimcnet/public_html/wp-content/backups/whimc.backup.2012-04-17-23-22-17.zip was skipped: Two separate attempts to process the file caused the backup to time out. The file is most likely very large, and therefore difficult to process. The file size is: 147.83 MiB.
    15th Oct 2012 2.12.00 PM	 Error	File /home4/whimcnet/public_html/wp-content/backups/whimc.backup.2012-04-29-23-03-21.zip was skipped: Two separate attempts to process the file caused the backup to time out. The file is most likely very large, and therefore difficult to process. The file size is: 147.84 MiB.
    15th Oct 2012 2.11.56 PM	 Error	File /home4/whimcnet/public_html/wp-content/backups/whimc.backup.2012-05-07-23-01-31.zip was skipped: Two separate attempts to process the file caused the backup to time out. The file is most likely very large, and therefore difficult to process. The file size is: 147.84 MiB.
    15th Oct 2012 2.11.52 PM	 Error	File /home4/whimcnet/public_html/wp-content/backups/whimc.backup.2012-05-03-23-11-21.zip was skipped: Two separate attempts to process the file caused the backup to time out. The file is most likely very large, and therefore difficult to process. The file size is: 147.84 MiB.
    15th Oct 2012 2.11.46 PM	 Error	File /home4/whimcnet/public_html/wp-content/backups/whimc.backup.2012-04-25-23-17-27.zip was skipped: Two separate attempts to process the file caused the backup to time out. The file is most likely very large, and therefore difficult to process. The file size is: 147.84 MiB.
    15th Oct 2012 2.11.42 PM	 Error	File /home4/whimcnet/public_html/wp-content/backups/whimc.backup.2012-04-18-23-18-54.zip was skipped: Two separate attempts to process the file caused the backup to time out. The file is most likely very large, and therefore difficult to process. The file size is: 147.84 MiB.
    15th Oct 2012 2.11.37 PM	 Error	File /home4/whimcnet/public_html/wp-content/backups/whimc.backup.2012-04-19-23-03-38.zip was skipped: Two separate attempts to process the file caused the backup to time out. The file is most likely very large, and therefore difficult to process. The file size is: 147.83 MiB.
    15th Oct 2012 2.11.31 PM	 Error	File /home4/whimcnet/public_html/wp-content/backups/whimc.backup.2012-05-10-23-01-08.zip was skipped: Two separate attempts to process the file caused the backup to time out. The file is most likely very large, and therefore difficult to process. The file size is: 147.84 MiB.
    15th Oct 2012 2.11.27 PM	 Error	File /home4/whimcnet/public_html/wp-content/backups/whimc.backup.2012-05-08-23-05-24.zip was skipped: Two separate attempts to process the file caused the backup to time out. The file is most likely very large, and therefore difficult to process. The file size is: 147.84 MiB.
    15th Oct 2012 2.11.18 PM	 Error	File /home4/whimcnet/public_html/wp-content/backups/whimc.backup.2012-04-28-23-29-25.zip was skipped: Two separate attempts to process the file caused the backup to time out. The file is most likely very large, and therefore difficult to process. The file size is: 147.84 MiB.
    15th Oct 2012 2.11.06 PM	 Error	File /home4/whimcnet/public_html/wp-content/backups/whimc.backup.2012-04-24-23-12-56.zip was skipped: Two separate attempts to process the file caused the backup to time out. The file is most likely very large, and therefore difficult to process. The file size is: 147.84 MiB.
    15th Oct 2012 2.10.57 PM	 Error	File /home4/whimcnet/public_html/wp-content/backups/whimc.backup.2012-04-22-23-00-14.zip was skipped: Two separate attempts to process the file caused the backup to time out. The file is most likely very large, and therefore difficult to process. The file size is: 147.83 MiB.
    15th Oct 2012 2.10.51 PM	 Error	File /home4/whimcnet/public_html/wp-content/backups/whimc.backup.2012-04-26-23-42-25.zip was skipped: Two separate attempts to process the file caused the backup to time out. The file is most likely very large, and therefore difficult to process. The file size is: 147.84 MiB.
    15th Oct 2012 2.10.34 PM	 Error	File /home4/whimcnet/public_html/wp-content/backups/whimc.backup.2012-05-11-23-19-06.zip was skipped: Two separate attempts to process the file caused the backup to time out. The file is most likely very large, and therefore difficult to process. The file size is: 147.84 MiB.
    15th Oct 2012 2.10.27 PM	 Error	File /home4/whimcnet/public_html/wp-content/backups/whimc.backup.2012-05-02-23-26-33.zip was skipped: Two separate attempts to process the file caused the backup to time out. The file is most likely very large, and therefore difficult to process. The file size is: 147.83 MiB.
    15th Oct 2012 2.10.23 PM	 Error	File /home4/whimcnet/public_html/wp-content/backups/whimc.backup.2012-04-21-23-39-11.zip was skipped: Two separate attempts to process the file caused the backup to time out. The file is most likely very large, and therefore difficult to process. The file size is: 147.83 MiB.
    15th Oct 2012 2.10.17 PM	 Error	File /home4/whimcnet/public_html/wp-content/backups/whimc.backup.2012-05-12-23-49-03.zip was skipped: Two separate attempts to process the file caused the backup to time out. The file is most likely very large, and therefore difficult to process. The file size is: 147.84 MiB.
    15th Oct 2012 2.10.10 PM	 Error	File /home4/whimcnet/public_html/wp-content/uploads/2011/11/img_4979.jpg was skipped: Two separate attempts to process the file caused the backup to time out. The file is most likely very large, and therefore difficult to process. The file size is: 7.3 MiB.
    15th Oct 2012 2.10.02 PM	 Error	File /home4/whimcnet/public_html/wp-content/uploads/2011/11/img_4863.jpg was skipped: Two separate attempts to process the file caused the backup to time out. The file is most likely very large, and therefore difficult to process. The file size is: 6.7 MiB.
    15th Oct 2012 2.09.55 PM	 Error	File /home4/whimcnet/public_html/wp-content/uploads/2011/11/img_48602.jpg was skipped: Two separate attempts to process the file caused the backup to time out. The file is most likely very large, and therefore difficult to process. The file size is: 7.67 MiB.
    15th Oct 2012 2.09.43 PM	 Error	File /home4/whimcnet/public_html/wp-content/uploads/2011/11/img_4981.jpg was skipped: Two separate attempts to process the file caused the backup to time out. The file is most likely very large, and therefore difficult to process. The file size is: 7.37 MiB.
    15th Oct 2012 2.09.36 PM	 Error	File /home4/whimcnet/public_html/wp-content/uploads/2011/11/img_49792.jpg was skipped: Two separate attempts to process the file caused the backup to time out. The file is most likely very large, and therefore difficult to process. The file size is: 7.3 MiB.
    15th Oct 2012 2.09.25 PM	 Error	File /home4/whimcnet/public_html/wp-content/uploads/2011/11/img_4861.jpg was skipped: Two separate attempts to process the file caused the backup to time out. The file is most likely very large, and therefore difficult to process. The file size is: 5.6 MiB.
    15th Oct 2012 2.09.14 PM	 Error	File /home4/whimcnet/public_html/wp-content/uploads/2011/11/img_4864.jpg was skipped: Two separate attempts to process the file caused the backup to time out. The file is most likely very large, and therefore difficult to process. The file size is: 6.83 MiB.
    15th Oct 2012 2.09.04 PM	 Error	File /home4/whimcnet/public_html/wp-content/uploads/2011/11/img_49741.jpg was skipped: Two separate attempts to process the file caused the backup to time out. The file is most likely very large, and therefore difficult to process. The file size is: 5.35 MiB.
    15th Oct 2012 2.08.59 PM	 Error	File /home4/whimcnet/public_html/wp-content/uploads/2011/11/img_4975.jpg was skipped: Two separate attempts to process the file caused the backup to time out. The file is most likely very large, and therefore difficult to process. The file size is: 6.88 MiB.
    15th Oct 2012 2.08.53 PM	 Error	File /home4/whimcnet/public_html/wp-content/uploads/2011/11/img_49791.jpg was skipped: Two separate attempts to process the file caused the backup to time out. The file is most likely very large, and therefore difficult to process. The file size is: 7.3 MiB.
    15th Oct 2012 2.08.43 PM	 Error	File /home4/whimcnet/public_html/wp-content/uploads/2011/11/img_4974.jpg was skipped: Two separate attempts to process the file caused the backup to time out. The file is most likely very large, and therefore difficult to process. The file size is: 5.35 MiB.
    15th Oct 2012 2.08.31 PM	 Information	File system scan completed.
    15th Oct 2012 2.08.21 PM	 Information	Folder /public_html/wp-content/plugins/wponlinebackup/tmp was excluded. (Online Backup for WordPress temporary backup directory)
    15th Oct 2012 2.08.15 PM	 Information	Database backup completed.
    15th Oct 2012 2.08.07 PM	 Information	Initialisation completed.
    15th Oct 2012 2.08.07 PM	 Information	Backup starting...
  10. Online Backup
    Member
    Plugin Author

    Posted 1 year ago #

    You should add the following to filesystem excludes and it'll get rid of most errors:
    wp-content/backups

    Can you give me event log when you tick database (which will fail)?

    I will give you a link to a diagnostics version tomorrow you can use to get us more information and hopefully fix everything up to work on your server.

    Regards,

    Jason

  11. whimc
    Member
    Posted 1 year ago #

    I left "database" ticked, ran the backup and it completed, but with the same errors:

    15th Oct 2012 4.48.15 PM Information Backup complete.
    15th Oct 2012 4.48.14 PM Information Retention was not required, you are still within your maximum quota.
    15th Oct 2012 4.48.14 PM Information The online vault has successfully processed the backup data.
    15th Oct 2012 4.48.14 PM Information Transmission of the backup data to the online vault has completed.
    15th Oct 2012 4.47.17 PM Information The backup is 621.73 KiB in size. Starting transmission to the online vault.
    15th Oct 2012 4.47.17 PM Information Deleted files processing completed.
    15th Oct 2012 4.47.17 PM Information File collection completed.
    15th Oct 2012 4.47.17 PM Error File /home4/whimcnet/public_html/wp-content/backups/whimc.backup.2012-05-10-00-14-08.zip was skipped: Two separate attempts to process the file caused the backup to time out. The file is most likely very large, and therefore difficult to process. The file size is: 147.84 MiB.
    15th Oct 2012 4.47.14 PM Error File /home4/whimcnet/public_html/wp-content/backups/whimc.backup.2012-04-20-23-22-01.zip was skipped: Two separate attempts to process the file caused the backup to time out. The file is most likely very large, and therefore difficult to process. The file size is: 147.84 MiB.
    15th Oct 2012 4.47.12 PM Error File /home4/whimcnet/public_html/wp-content/backups/whimc.backup.2012-05-02-00-07-18.zip was skipped: Two separate attempts to process the file caused the backup to time out. The file is most likely very large, and therefore difficult to process. The file size is: 147.84 MiB.
    15th Oct 2012 4.47.09 PM Error File /home4/whimcnet/public_html/wp-content/backups/whimc.backup.2012-05-05-23-02-01.zip was skipped: Two separate attempts to process the file caused the backup to time out. The file is most likely very large, and therefore difficult to process. The file size is: 147.84 MiB.
    15th Oct 2012 4.47.04 PM Error File /home4/whimcnet/public_html/wp-content/backups/whimc.backup.2012-05-04-23-11-25.zip was skipped: Two separate attempts to process the file caused the backup to time out. The file is most likely very large, and therefore difficult to process. The file size is: 147.84 MiB.
    15th Oct 2012 4.47.00 PM Error File /home4/whimcnet/public_html/wp-content/backups/whimc.backup.2012-04-23-23-48-00.zip was skipped: Two separate attempts to process the file caused the backup to time out. The file is most likely very large, and therefore difficult to process. The file size is: 147.59 MiB.
    15th Oct 2012 4.46.56 PM Error File /home4/whimcnet/public_html/wp-content/backups/whimc.backup.2012-05-06-23-13-26.zip was skipped: Two separate attempts to process the file caused the backup to time out. The file is most likely very large, and therefore difficult to process. The file size is: 147.84 MiB.
    15th Oct 2012 4.46.53 PM Error File /home4/whimcnet/public_html/wp-content/backups/whimc.backup.2012-04-30-23-13-04.zip was skipped: Two separate attempts to process the file caused the backup to time out. The file is most likely very large, and therefore difficult to process. The file size is: 147.84 MiB.
    15th Oct 2012 4.46.50 PM Error File /home4/whimcnet/public_html/wp-content/backups/whimc.backup.2012-04-17-23-22-17.zip was skipped: Two separate attempts to process the file caused the backup to time out. The file is most likely very large, and therefore difficult to process. The file size is: 147.83 MiB.
    15th Oct 2012 4.46.47 PM Error File /home4/whimcnet/public_html/wp-content/backups/whimc.backup.2012-04-29-23-03-21.zip was skipped: Two separate attempts to process the file caused the backup to time out. The file is most likely very large, and therefore difficult to process. The file size is: 147.84 MiB.
    15th Oct 2012 4.46.42 PM Error File /home4/whimcnet/public_html/wp-content/backups/whimc.backup.2012-05-07-23-01-31.zip was skipped: Two separate attempts to process the file caused the backup to time out. The file is most likely very large, and therefore difficult to process. The file size is: 147.84 MiB.
    15th Oct 2012 4.46.39 PM Error File /home4/whimcnet/public_html/wp-content/backups/whimc.backup.2012-05-03-23-11-21.zip was skipped: Two separate attempts to process the file caused the backup to time out. The file is most likely very large, and therefore difficult to process. The file size is: 147.84 MiB.
    15th Oct 2012 4.46.35 PM Error File /home4/whimcnet/public_html/wp-content/backups/whimc.backup.2012-04-25-23-17-27.zip was skipped: Two separate attempts to process the file caused the backup to time out. The file is most likely very large, and therefore difficult to process. The file size is: 147.84 MiB.
    15th Oct 2012 4.46.32 PM Error File /home4/whimcnet/public_html/wp-content/backups/whimc.backup.2012-04-18-23-18-54.zip was skipped: Two separate attempts to process the file caused the backup to time out. The file is most likely very large, and therefore difficult to process. The file size is: 147.84 MiB.
    15th Oct 2012 4.46.28 PM Error File /home4/whimcnet/public_html/wp-content/backups/whimc.backup.2012-04-19-23-03-38.zip was skipped: Two separate attempts to process the file caused the backup to time out. The file is most likely very large, and therefore difficult to process. The file size is: 147.83 MiB.
    15th Oct 2012 4.46.24 PM Error File /home4/whimcnet/public_html/wp-content/backups/whimc.backup.2012-05-10-23-01-08.zip was skipped: Two separate attempts to process the file caused the backup to time out. The file is most likely very large, and therefore difficult to process. The file size is: 147.84 MiB.
    15th Oct 2012 4.46.21 PM Error File /home4/whimcnet/public_html/wp-content/backups/whimc.backup.2012-05-08-23-05-24.zip was skipped: Two separate attempts to process the file caused the backup to time out. The file is most likely very large, and therefore difficult to process. The file size is: 147.84 MiB.
    15th Oct 2012 4.46.17 PM Error File /home4/whimcnet/public_html/wp-content/backups/whimc.backup.2012-04-28-23-29-25.zip was skipped: Two separate attempts to process the file caused the backup to time out. The file is most likely very large, and therefore difficult to process. The file size is: 147.84 MiB.
    15th Oct 2012 4.46.14 PM Error File /home4/whimcnet/public_html/wp-content/backups/whimc.backup.2012-04-24-23-12-56.zip was skipped: Two separate attempts to process the file caused the backup to time out. The file is most likely very large, and therefore difficult to process. The file size is: 147.84 MiB.
    15th Oct 2012 4.46.11 PM Error File /home4/whimcnet/public_html/wp-content/backups/whimc.backup.2012-04-22-23-00-14.zip was skipped: Two separate attempts to process the file caused the backup to time out. The file is most likely very large, and therefore difficult to process. The file size is: 147.83 MiB.
    15th Oct 2012 4.46.06 PM Error File /home4/whimcnet/public_html/wp-content/backups/whimc.backup.2012-04-26-23-42-25.zip was skipped: Two separate attempts to process the file caused the backup to time out. The file is most likely very large, and therefore difficult to process. The file size is: 147.84 MiB.
    15th Oct 2012 4.46.01 PM Error File /home4/whimcnet/public_html/wp-content/backups/whimc.backup.2012-05-11-23-19-06.zip was skipped: Two separate attempts to process the file caused the backup to time out. The file is most likely very large, and therefore difficult to process. The file size is: 147.84 MiB.
    15th Oct 2012 4.45.58 PM Error File /home4/whimcnet/public_html/wp-content/backups/whimc.backup.2012-05-02-23-26-33.zip was skipped: Two separate attempts to process the file caused the backup to time out. The file is most likely very large, and therefore difficult to process. The file size is: 147.83 MiB.
    15th Oct 2012 4.45.55 PM Error File /home4/whimcnet/public_html/wp-content/backups/whimc.backup.2012-04-21-23-39-11.zip was skipped: Two separate attempts to process the file caused the backup to time out. The file is most likely very large, and therefore difficult to process. The file size is: 147.83 MiB.
    15th Oct 2012 4.45.52 PM Error File /home4/whimcnet/public_html/wp-content/backups/whimc.backup.2012-05-12-23-49-03.zip was skipped: Two separate attempts to process the file caused the backup to time out. The file is most likely very large, and therefore difficult to process. The file size is: 147.84 MiB.
    15th Oct 2012 4.45.47 PM Error File /home4/whimcnet/public_html/wp-content/uploads/2011/11/img_4979.jpg was skipped: Two separate attempts to process the file caused the backup to time out. The file is most likely very large, and therefore difficult to process. The file size is: 7.3 MiB.
    15th Oct 2012 4.45.44 PM Error File /home4/whimcnet/public_html/wp-content/uploads/2011/11/img_4863.jpg was skipped: Two separate attempts to process the file caused the backup to time out. The file is most likely very large, and therefore difficult to process. The file size is: 6.7 MiB.
    15th Oct 2012 4.45.41 PM Error File /home4/whimcnet/public_html/wp-content/uploads/2011/11/img_48602.jpg was skipped: Two separate attempts to process the file caused the backup to time out. The file is most likely very large, and therefore difficult to process. The file size is: 7.67 MiB.
    15th Oct 2012 4.45.37 PM Error File /home4/whimcnet/public_html/wp-content/uploads/2011/11/img_4981.jpg was skipped: Two separate attempts to process the file caused the backup to time out. The file is most likely very large, and therefore difficult to process. The file size is: 7.37 MiB.
    15th Oct 2012 4.45.31 PM Error File /home4/whimcnet/public_html/wp-content/uploads/2011/11/img_49792.jpg was skipped: Two separate attempts to process the file caused the backup to time out. The file is most likely very large, and therefore difficult to process. The file size is: 7.3 MiB.
    15th Oct 2012 4.45.26 PM Error File /home4/whimcnet/public_html/wp-content/uploads/2011/11/img_4861.jpg was skipped: Two separate attempts to process the file caused the backup to time out. The file is most likely very large, and therefore difficult to process. The file size is: 5.6 MiB.
    15th Oct 2012 4.45.20 PM Error File /home4/whimcnet/public_html/wp-content/uploads/2011/11/img_4864.jpg was skipped: Two separate attempts to process the file caused the backup to time out. The file is most likely very large, and therefore difficult to process. The file size is: 6.83 MiB.
    15th Oct 2012 4.45.10 PM Error File /home4/whimcnet/public_html/wp-content/uploads/2011/11/img_49741.jpg was skipped: Two separate attempts to process the file caused the backup to time out. The file is most likely very large, and therefore difficult to process. The file size is: 5.35 MiB.
    15th Oct 2012 4.45.06 PM Error File /home4/whimcnet/public_html/wp-content/uploads/2011/11/img_4975.jpg was skipped: Two separate attempts to process the file caused the backup to time out. The file is most likely very large, and therefore difficult to process. The file size is: 6.88 MiB.
    15th Oct 2012 4.45.02 PM Error File /home4/whimcnet/public_html/wp-content/uploads/2011/11/img_49791.jpg was skipped: Two separate attempts to process the file caused the backup to time out. The file is most likely very large, and therefore difficult to process. The file size is: 7.3 MiB.
    15th Oct 2012 4.44.56 PM Error File /home4/whimcnet/public_html/wp-content/uploads/2011/11/img_4974.jpg was skipped: Two separate attempts to process the file caused the backup to time out. The file is most likely very large, and therefore difficult to process. The file size is: 5.35 MiB.
    15th Oct 2012 4.44.52 PM Information File system scan completed.
    15th Oct 2012 4.44.47 PM Information Folder /public_html/wp-content/plugins/wponlinebackup/tmp was excluded. (Online Backup for WordPress temporary backup directory)
    15th Oct 2012 4.44.41 PM Information Database backup completed.
    15th Oct 2012 4.44.35 PM Information Initialisation completed.
    15th Oct 2012 4.44.35 PM Information Backup starting...

  12. Online Backup
    Member
    Plugin Author

    Posted 1 year ago #

    OK,

    So if you run manual and watch progress bar, it finishes OK. But if you don't watch progress bar, it gets unexpected stop? And sometimes even watching progress bar it does, but not always.

    Looking at the errors for those files it seems to me a memory issue. Can you download the following diagnostics version please:
    https://wordpress.backup-technology.com/wponlinebackup-393-tracing.zip
    You'll need to delete the plugin you've got installed (you'll lose the settings I'm afraid.) Then you can upload this one with Plugins -> Add New and Upload.
    Go to the plugin and to Help & Support - some more information in the white box, if you could copy and paste that into here that will be great.
    Then configure the plugin and run a backup again. During the backup it will make a trace.log file in the background. You can download it after the backup finishes through FTP at /wp-content/plugins/wponlinebackup-393-tracing/trace.log. Once downloaded, in Windows you can compress it by right-click Send To -> Compressed ZIP File. Or in Mac OS X just right-click and Compress. If you could email that file to support "at" backup-technology.co.uk it will help us greatly. The file will contain nothing but anonymous diagnostic information and file paths of files backed up.

    Also,have you added wp-content/backups to the filesystem excludes by the way? Definitely do that as otherwise you'll be backing up other backups and that won't ever work. But the above will help us fix the unexpected stops and the problems with the smaller files in the uploads folder.

    Regards,

    Jason

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