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Online Backup for WordPress
[resolved] Error Message re: parent folder path (19 posts)

  1. texins5
    Member
    Posted 1 year ago #

    I'm getting an error when I try to back up:

    "Failed to resolve the WordPress parent folder path, : An error happened at: wp-db.php(1125) mysql_free_result(): supplied argument is not a valid MySQL result resource."

    So it looks like something might be wrong in my database, but I have no idea what that would be. I went in there and looked around, but didn't see anything obvious. I don't have much experience with databases, so I don't want to muck around without knowing what I'm doing. And I'm not even 100% sure that's the problem.

    Has anyone seen this error before? It looks like my database was backed up, but not the other files that should have been. So I guess it can't access the other files for some reason?

    Thanks!
    Deb

    http://wordpress.org/extend/plugins/wponlinebackup/

  2. Online Backup
    Member
    Plugin Author

    Posted 1 year ago #

    Hi texins5,

    The error message should give more information but due to a glitch doesn't. Please can you download and install the following updated version. It will give more information. You'll need to uninstall and delete the existing plugin first and then click Plugins -> Add New -> Upload.

    https://wordpress.backup-technology.com/wponlinebackup-356.zip

    Thanks,

    Jason

  3. mueedkh
    Member
    Posted 1 year ago #

    I got an error when I tried to make backup manually using onlinebackup plugin latest version.

    This is the error message;

    Failed to resolve the WordPress parent folder path, D:/Hosting/10003147/html: mysql_fetch_object(): supplied argument is not a valid MySQL result resource.

    Kindly help me to sort out this problem.

    Thanks,

    Mueed.

  4. Online Backup
    Member
    Plugin Author

    Posted 1 year ago #

    Hi Mueed,

    Can you provide information from the Help & Support tab in the plugin? It will give some information about your environment that will help us analyse the issue.

    Thanks.

    Jason

  5. mueedkh
    Member
    Posted 1 year ago #

    Hi Jason thanks for the reply. Here are the information from Help & Support tab of the plugin;

    "Online Backup for WordPress Plugin Version 2.2.18
    WordPress Version: 3.5.1
    PHP Version: 5.3.6
    MySQL Server Version: 5.0.96-log
    MySQL Client Version: 1.0
    Mem: 256M; Post: 8M; Upload: 8M; Timeout: 300
    End of Information"

    Hope to hear any solution from you soon.

    Thanks in advance

    Mueed

  6. mueedkh
    Member
    Posted 1 year ago #

    Hi Jason, I am still waiting for your response.

  7. Online Backup
    Member
    Plugin Author

    Posted 1 year ago #

    Hi mueedkh,

    This may be fixed in the next release. This will be out this week at some point. It improves on how it resolves the path.

    Jason.

  8. mueedkh
    Member
    Posted 1 year ago #

    Hi,

    I am facing this error;

    Skipping filesystem backup due to an error: Could not access D:/Hosting/10003147/html. No such file or directory

    I am using newer version of the online backup plugin.

    Kind help me out.

    Regards,

    Mueedullah K.

  9. Online Backup
    Member
    Plugin Author

    Posted 1 year ago #

    Hi,

    Can you check with your host that the path should work?
    It seems WordPress says the path is there but the backup plugin can't open it.

    Jason.

  10. mueedkh
    Member
    Posted 1 year ago #

    Yes the path is seems fine. But I have not idea why plugin can't open it. I have copied this site from another domain and the plugin was working fine on the previous domain.

    By the way can you tell me how to check whether the path is working and correct or not.

    Thanks,

    Mueedullah K.

  11. mueedkh
    Member
    Posted 1 year ago #

    This is the exact hosting path D:\Hosting\10003147\html

  12. Online Backup
    Member
    Plugin Author

    Posted 1 year ago #

    Are you able to check permissions on that folder that the user PHP runs as can read and list folder contents etc?

  13. mueedkh
    Member
    Posted 1 year ago #

    Yes but there are not specified, can you tell me what should be the permission?

  14. Online Backup
    Member
    Plugin Author

    Posted 1 year ago #

    Best to contact your host regarding which user needs permissions and what permissions they need.

    If you know the user the minimum permissions required would be: Traverse folder / execute file; List folder / read data; Read attributes; Read extended attributes; Read permissions

  15. mueedkh
    Member
    Posted 1 year ago #

    I installed wordpress in main root directory and I think the permission are correct. But still something wrong with the site.

  16. Online Backup
    Member
    Plugin Author

    Posted 1 year ago #

    If you give me some time I'll produce a test version you can use that will try Windows backslashes etc. Although it should work fine with forward slashes, but we can try.

  17. mueedkh
    Member
    Posted 1 year ago #

    I think the permission attributes are fine because I didn't edit them however I will contact my host to confirm, but in the mean time can you tell me what other aspects could be?

    I thanks in advance.

    Regards,

    Mueedullah K.

  18. mueedkh
    Member
    Posted 1 year ago #

    Yes in my sql database it looks like this;

    D:\\Hosting\\10003147\\html

  19. Online Backup
    Member
    Plugin Author

    Posted 1 year ago #

    Hi mueedkh,

    Could you see if this version has any affect:

    https://wordpress.backup-technology.com/wponlinebackup-678.zip

    You'll need to deactivate/delete and install again, and you'll need to configure it all again I'm afraid. We adjusted some filesystem path calculation stuff which may or may not help.

    Regards,

    Jason

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