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Online Backup for WordPress
Consistent "Unexpected Error Occured" (17 posts)

  1. ewebster911
    Member
    Posted 2 years ago #

    I am trying to download my backup but keep getting a Unexpected error message every time I press the download button after entering the encryption key. I am 100% positive I am using the correct key since it is what I have written down and I can see it in my "General settings" tab in the actual plugin.

    http://wordpress.org/extend/plugins/wponlinebackup/

  2. Online Backup
    Member
    Plugin Author

    Posted 2 years ago #

    Hi ewebster911,

    Can you try browsing into the Database folder and down the OBFW_Database.sql file?
    Let me know if that succeeds or not.

    Jason.

  3. ewebster911
    Member
    Posted 2 years ago #

    that gives me a "The encryption details specified are incorrect." message.

  4. Online Backup
    Member
    Plugin Author

    Posted 2 years ago #

    Hi ewebster911,

    What version of PHP are you running on your server?

    Jason.

  5. ewebster911
    Member
    Posted 2 years ago #

    My hosting company says 5.2.17

  6. Online Backup
    Member
    Plugin Author

    Posted 2 years ago #

    Hi,

    We found a problem with PHP less than 5.1.2 or when Hash functions are disabled (which I think may be the case for yourself). This will be fixed at some point this week on the server side.

    I'll let you know when we can try the download again. Sorry about this.

    Jason.

  7. ewebster911
    Member
    Posted 2 years ago #

    Thanks
    Couple other questions:
    This is the first time I have tried to download from your servers. I couldn't get it to e-mail a file since it was too big. Will the downloads go straight to my server and update automatically or do I download to my computer then upload them to the hosting account?

    Not sure what Hash Functions are. Wlll I have to do something on my end with them? My site is pretty much dead at the moment (WP upgrade attempt) and I may just have to reinstall WP and try to recover totally from the backup.

  8. Online Backup
    Member
    Plugin Author

    Posted 2 years ago #

    The downloads from the Portal go to your computer so you can upload them to the hosting account.

    You won't need to do anything on your end - we'll fix the issue on our server and then later in the plugin itself.

  9. ewebster911
    Member
    Posted 2 years ago #

    Thanks I will wait eagerly or should I say my wife is waiting eagerly for me to fix her site.

  10. ewebster911
    Member
    Posted 2 years ago #

    Any update on the fixes yet?

  11. Online Backup
    Member
    Plugin Author

    Posted 2 years ago #

    Hi ewebster911,

    Can you try download the backup of the database? Think that should be downloadable.
    The database would be the most important.
    Please try one of the filesystem files too but I don't believe the filesystem will work just yet as we only patched the database one.

    Jason.

  12. ewebster911
    Member
    Posted 2 years ago #

    still get the same errors

    The encryption details specified are incorrect. for data base

    unexpected error occurred for files

  13. Online Backup
    Member
    Plugin Author

    Posted 2 years ago #

    Hi ewebster911,

    Are you sure you are using the correct encryption details?
    Can you logout the plugin and log it back in again on the original blog?

    Everything at the moments points to the keys you are trying being incorrect.

    Jason.

  14. ewebster911
    Member
    Posted 2 years ago #

    I am positive I have the right details. I also just went back through and tried every password I use in every combination against all 4 encryption levels. The reason I am sure is that the last time I was able to get into the plugin there was a page that showed what the key was.
    Unfortunately I can't get into the plugin through WP right now. As we have been trying to fix things we keep finding more syntax errors so I can't log in anymore yet. I can get to all the files through my hosting account so if you had a way of telling me which file to look in and turn the plugin off I could try that.

  15. Online Backup
    Member
    Plugin Author

    Posted 2 years ago #

    Hi ewebster,

    We've looked at the files and we can't see any other issue. It keeps pointing towards the key is not correct as the signatures all add up and it just the key validation that fails.

    I'm sorry we couldn't help you much more and sorry for the delay in getting back as we wanted to check everything we could. I do feel there is little else we can do at this point.

    Jason.

  16. ewebster911
    Member
    Posted 2 years ago #

    Is there a way i can send you a private message. I got into the database of the site and have the information in the wponlinebackup_settings file in the wp_options section of the data base that I could send you to look at. If it is still correct I am using the correct keys. We have disabled the plugin in the site. have not turned it back on since the site still won't load anyway.

  17. Online Backup
    Member
    Plugin Author

    Posted 2 years ago #

    Hi,
    You can email it to support@backup-technology.co.uk.
    Jason.

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