Posted 10 months ago #
My site just went live, so I finally logged in. THEN I tried to set encryption. Needed to log out to do so, set to the recommended level. Now I can't log back in because the encryption level doesn't match the last login...
Would like to have encryption for my backups -- what's the fix?
Hi lizruest,
Did you run a backup before you logged out to change the encryption?
If you did, you won't be able to enable encryption - if it allowed you to do this, you'd have a mixture of unencrypted files and encrypted files stored on the online vault - some files would need decrypting, some wouldn't. The same would apply if you changed the key. Some files would need one key, some would need another. So things get extremely messy.
Only way to change encryption details when backups have already been running, is to login to https://wordpress.backup-technology.com/ and delete the backup data that is already there, (it will delay deletion for 24 hours to give chance to cancel it.) Once it is gone you can then start backups fresh with new encryption details.
If you don't want to wait, you could just register another account.
Let me know if you still have questions.
Jason.
Posted 9 months ago #
I have deleted the backup, but still can't change encryption because backups are active. So I set backups to not scheduled. Still can't... If I deactivate the plugin & reactivate, nothing changes. Next option?
Hi lizruest,
You need to go to Online Backup Settings and logout to disable online backups.
You can then change encryption and log back in.
We're doing some work to make this more clear and simple. Sorry if we caused you any confusion!
Jason
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