I know for sure that the encryption key I'm using is correct. I don't have access to the WP site, I just have access to the site through cPanel. I've downloaded the whole database now, since I'm convinced I won't be able to get the backup restored through this plugin, which is very disappointing. However, I am having difficulty restoring the site from the sql file, since it's 20.7MB
I'm not sure what to do now, and I don't know who to ask for help.
a) if your only suggestion is that the key is wrong, them I'm in trouble, because I know I have the right key, so it means I can forget about Online Backup for WP as an access to restoring my website
b) the new host company can't assist me with WordPress, it's outside of their support offerings
c) I don't understand SQL sufficiently, so I can't do much there, and so far, my host company has supported me in importing the large SQL file, but my website and admin login site show up as blank pages.
I don't know what to do, or who to ask for help. The blog is a personal one, so I don't feel justified in paying the $75 per hour that professional support will cost me, and I'm just really stuck.
If there is anything you can offer me in terms of what to try next, I'd really appreciate it.
Thanks so much,