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Online Backup for WordPress
[resolved] Backups sometimes fail (7 posts)

  1. freedom1
    Member
    Posted 2 years ago #

    I have auto backup set up for Friday of each week.

    Last week however my 2 biggest blogs failed to backup for some reason. The others went through fine.

    Activity log showed the backup failed.

    I then clicked on 'View Events' and this is the record.

    29th Jun 2012 12.03.04 AM 	 Error 	The backup failed: The server failed to retrieve the backup. The reason is unknown. Please consult the activity log.
    29th Jun 2012 12.03.04 AM 	 Error 	The server failed to retrieve the backup. The reason is unknown.
    The unknown error token the server returned was: UNKNOWN_FAILURE
    29th Jun 2012 12.00.40 AM 	 Information 	Deleted files processing completed.
    29th Jun 2012 12.00.39 AM 	 Information 	File collection completed.
    29th Jun 2012 12.00.31 AM 	 Information 	File system scan completed.
    29th Jun 2012 12.00.29 AM 	 Information 	Folder /public_html/wp-content/plugins/wponlinebackup/tmp was excluded.
    29th Jun 2012 12.00.27 AM 	 Information 	Database backup completed.
    29th Jun 2012 12.00.23 AM 	 Information 	Ignoring comments that are marked as spam.
    29th Jun 2012 12.00.23 AM 	 Information 	Ignoring comments in the trash.
    29th Jun 2012 12.00.11 AM 	 Information 	Initialisation completed.
    29th Jun 2012 12.00.11 AM 	 Information 	Backup starting...

    I have since managed to manually backup both blogs with no problem, though both took a long time to complete.

    Any idea on what the problem could be?

    http://wordpress.org/extend/plugins/wponlinebackup/

  2. Online Backup
    Member
    Plugin Author

    Posted 2 years ago #

    Hi freedom1,

    Apologies. This seems like it was a temporary problem on our side. I believe it was only intermittent and has since been completely resolved.

    Regards,

    Jason.

  3. freedom1
    Member
    Posted 2 years ago #

    Thanks Jason, your fast response is appreciated.

  4. freedom1
    Member
    Posted 2 years ago #

    Now I'm getting this on one of my smaller blogs, http://www.oztransport.com and checking back I see the last couple of auto backups failed.

    The backup failed: The server attempted to retrieve the data, but received junk from your blog. This can happen if your blog is not accessible over the internet. Otherwise, you may have a third-party plugin installed that is changing the backup data as the server tries to receive it. Please contact support if this is the case so we may improve compatibility.

  5. Online Backup
    Member
    Plugin Author

    Posted 2 years ago #

    Hi freedom1,

    Did you upgrade any plugins recently or install any new ones? Some 3rd party plugins can cause this problem.

    If you email your username to support "at" backup-technology.co.uk somebody will check the server side logs to see what the junk is we are receiving. Be sure to include "WordPress" in the subject line.

    Jason.

  6. veri1686
    Member
    Posted 2 years ago #

    I just installed the plugin and attempted to do a manual backup with output to email. I got the failure log shown below. What am I doing wrong, or what else do you need to help? Thanks

    Activity ID: 1
    Activity Type: Manual Backup
    Settings: Emailed

    Completion: Failed

    Backup Size: 0 B (0 files)
    Total Size: 0 B (0 files)

    Start Time: 2nd Aug 2012 3.14.28 PM
    End Time: 2nd Aug 2012 3.14.42 PM
    Time Type Event
    Time Type Event
    2nd Aug 2012 3.14.42 PM Error The backup failed: A filesystem operation failed.
    2nd Aug 2012 3.14.42 PM Error A filesystem operation failed while processing 'Filesystem/public_html/wp-includes/post.php' (174589) for backup.
    If the following error message is not clear as to the problem and the issue persists, please contact support providing the complete event log for the activity. Diagnostic information follows:

    Failed at: 867(/home/ecpanel/public_html/wp-content/plugins/wponlinebackup/include/files.php)
    Attempt to write to file /home/ecpanel/public_html/wp-content/plugins/wponlinebackup/tmp/backup.zip.enc.php only partially succeeded. Only 21045 of 40960 bytes were written. (11922844 bytes already written.) PHP last error: No error message was logged.
    2nd Aug 2012 3.14.39 PM Information Folder /public_html/wp-content/plugins/wponlinebackup/tmp was excluded. (Online Backup for WordPress temporary backup directory)
    2nd Aug 2012 3.14.31 PM Information Database backup completed.
    2nd Aug 2012 3.14.30 PM Information Ignoring comments that are marked as spam.
    2nd Aug 2012 3.14.30 PM Information Ignoring comments in the trash.
    2nd Aug 2012 3.14.30 PM Information Initialisation completed.
    2nd Aug 2012 3.14.30 PM Information Backup starting...

  7. Online Backup
    Member
    Plugin Author

    Posted 2 years ago #

    Hi veri,

    Can you drop your post in another topic? This one is completed and resolved and yours is a different error message entirely.

    I can suggest you check free space on your web host. You will need to be using less than 50% of your space, because the plugin will need to copy all your data to a backup file before emailing it. So if you are using more than 50% space the backup will fill up your quota and then an error like the one you got will appear.

    If you need additional help, please do raise a new topic so we can keep the forum tidy and make it easier for people to find answers.

    Jason

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