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Online Backup for WordPress
Back up running for over 12 hours (6 posts)

  1. IngeW
    Member
    Posted 1 year ago #

    I have been using your plug in for over a year, sending the back up to my e-mail. However I just found out it hasn't been backing up for a couple of months, and it seems to be that the size is too large to send it to my e-mail.

    So I updated to the latest version of your plug-in, set up the online one. Chose a password, registered and chose to back up. I set AES128 as encryption. The back up has now been running for over 12 hours. I don't assume this is normal? What do I do? Do I stop it? And how do I make back up? What can be wrong?

    I am using WordPress 3.2.1 and the latest version of your plug-in.
    Inge

    http://wordpress.org/extend/plugins/wponlinebackup/

  2. Online Backup
    Member
    Plugin Author

    Posted 1 year ago #

    Hi IngeW,

    Can you go to the running backup (where it shows the progress bar), click Events and then paste the events in here. It will tell us where the problem is occurring.

    Regards,

    Jason

  3. IngeW
    Member
    Posted 1 year ago #

    Here it is, lots of info. I think it actually just stopped running, or perhaps I did something that turned it off:

    Activity ID: 56
    Activity Type: Manual Backup
    Settings: Sent to Online Vault, Compressed, Encrypted

    Completion: Partial (3 errors)

    Backup Size: 70.94 MiB (4072 files)
    Total Size: 109.33 MiB (4075 files)

    Start Time: 15th Oct 2012 2.15.04 PM
    End Time: 15th Oct 2012 5.51.32 PM

    Time Type Event
    Time Type Event
    15th Oct 2012 5.51.32 PM Information Backup complete.
    15th Oct 2012 5.51.21 PM Information Retention was not required, you are still within your maximum quota.
    15th Oct 2012 5.51.21 PM Information The online vault has successfully processed the backup data.
    15th Oct 2012 5.51.21 PM Information Transmission of the backup data to the online vault has completed.
    15th Oct 2012 5.41.56 PM Information The backup is 70.94 MiB in size. Starting transmission to the online vault.
    15th Oct 2012 5.41.56 PM Information Deleted files processing completed.
    15th Oct 2012 5.41.56 PM Information File collection completed.
    15th Oct 2012 4.53.59 PM Error File /home/sites/mumandcareer.co.uk/public_html/wp-content/plugins/si-captcha-for-wordpress/captcha/temp/uP6BUzTA8r4AB9RT.php was skipped: An error happened at: stream_delta.php(442)
    filesize() [function.filesize]: stat failed for /home/sites/mumandcareer.co.uk/public_html/wp-content/plugins/si-captcha-for-wordpress/captcha/temp/uP6BUzTA8r4AB9RT.php
    15th Oct 2012 4.53.47 PM Error File /home/sites/mumandcareer.co.uk/public_html/wp-content/plugins/tinymce-advanced/mce/style/langs/de_dlg.js was skipped: Two separate attempts to process the file caused the backup to time out. The file is most likely very large, and therefore difficult to process. The file size is: 1.61 KiB.
    15th Oct 2012 4.25.02 PM Error File /home/sites/mumandcareer.co.uk/public_html/wp-content/plugins/alo-easymail/alo-easymail_functions.php was skipped: Two separate attempts to process the file caused the backup to time out. The file is most likely very large, and therefore difficult to process. The file size is: 59.28 KiB.
    15th Oct 2012 3.54.30 PM Information File system scan completed.
    15th Oct 2012 2.19.38 PM Information Folder /public_html/wp-content/plugins/wponlinebackup/tmp was excluded. (Online Backup for WordPress temporary backup directory)
    15th Oct 2012 2.15.24 PM Information Database backup completed.
    15th Oct 2012 2.15.16 PM Information Synchronisation of backup data completed.
    15th Oct 2012 2.15.10 PM Information Backup status is out of sync, synchronising with server...
    15th Oct 2012 2.15.10 PM Information Initialisation completed.
    15th Oct 2012 2.15.09 PM Information Backup starting...

  4. Online Backup
    Member
    Plugin Author

    Posted 1 year ago #

    Hi Ingew,

    Looking at the errors for those files it seems to me a memory issue. Can you download the following diagnostics version please:
    https://wordpress.backup-technology.com/wponlinebackup-401-tracing.zip
    You'll need to delete the plugin you've got installed (you'll lose the settings I'm afraid.) Then you can upload this one with Plugins -> Add New and Upload.
    Go to the plugin and to Help & Support - some more information in the white box, if you could copy and paste that into here that will be great.
    Then configure the plugin and run a backup again. During the backup it will make a trace.log file in the background. You can download it after the backup finishes through FTP at /wp-content/plugins/wponlinebackup-393-tracing/trace.log. Once downloaded, in Windows you can compress it by right-click Send To -> Compressed ZIP File. Or in Mac OS X just right-click and Compress. If you could email that file to support "at" backup-technology.co.uk it will help us greatly. The file will contain nothing but anonymous diagnostic information and file paths of files backed up.

    Don't leave the trace version installed permanently though it will keep logging and fill up server space after a few months. You can remove it and install the normal plugin once we've found the problem.

    Jason

  5. filarono
    Member
    Posted 1 year ago #

    Hello,

    I get strange errors during backup. Please, can you take a look?

    Thank you

    Online Backup for WordPress Plugin Version 2.2.13
    PHP Version: 5.3.18
    MySQL Server Version: 5.1.66-log
    MySQL Client Version: 1.0
    Mem: 256M; Post: 64M; Upload: 64M; Timeout: 30
    End of Information
    13th nov 2012 1.44.37 PM	 Error	File /home/website/domains/website.compublic_html/wp-cron.php was skipped: An error happened at: stream_delta.php(442)
    filesize() [<a href='function.filesize'>function.filesize</a>]: stat failed for /home/website/domains/website.compublic_html/wp-cron.php
    13th nov 2012 1.44.37 PM	 Error	File /home/website/domains/website.compublic_html/wp-config.php was skipped: An error happened at: stream_delta.php(442)
    filesize() [<a href='function.filesize'>function.filesize</a>]: stat failed for /home/website/domains/website.compublic_html/wp-config.php
    13th nov 2012 1.44.37 PM	 Error	File /home/website/domains/website.compublic_html/license.txt was skipped: An error happened at: stream_delta.php(442)
    filesize() [<a href='function.filesize'>function.filesize</a>]: stat failed for /home/website/domains/website.compublic_html/license.txt
    13th nov 2012 1.44.37 PM	 Error	File /home/website/domains/website.compublic_html/wp-blog-header.php was skipped: An error happened at: stream_delta.php(442)
    filesize() [<a href='function.filesize'>function.filesize</a>]: stat failed for /home/website/domains/website.compublic_html/wp-blog-header.php
    13th nov 2012 1.44.37 PM	 Error	File /home/website/domains/website.compublic_html/wp-activate.php was skipped: An error happened at: stream_delta.php(442)
    filesize() [<a href='function.filesize'>function.filesize</a>]: stat failed for /home/website/domains/website.compublic_html/wp-activate.php
    13th nov 2012 1.44.37 PM	 Error	File /home/website/domains/website.compublic_html/wp-settings.php was skipped: An error happened at: stream_delta.php(442)
    filesize() [<a href='function.filesize'>function.filesize</a>]: stat failed for /home/website/domains/website.compublic_html/wp-settings.php
    13th nov 2012 1.44.37 PM	 Error	File /home/website/domains/website.compublic_html/wp-config-sample.php was skipped: An error happened at: stream_delta.php(442)
    filesize() [<a href='function.filesize'>function.filesize</a>]: stat failed for /home/website/domains/website.compublic_html/wp-config-sample.php
    13th nov 2012 1.44.37 PM	 Error	File /home/website/domains/website.compublic_html/wp-trackback.php was skipped: An error happened at: stream_delta.php(442)
    filesize() [<a href='function.filesize'>function.filesize</a>]: stat failed for /home/website/domains/website.compublic_html/wp-trackback.php
    13th nov 2012 1.44.37 PM	 Error	File /home/website/domains/website.compublic_html/wp-signup.php was skipped: An error happened at: stream_delta.php(442)
    filesize() [<a href='function.filesize'>function.filesize</a>]: stat failed for /home/website/domains/website.compublic_html/wp-signup.php
    13th nov 2012 1.44.28 PM	 Error	File /home/website/domains/website.compublic_html/wp-login.php was skipped: An error happened at: stream_delta.php(442)
    filesize() [<a href='function.filesize'>function.filesize</a>]: stat failed for /home/website/domains/website.compublic_html/wp-login.php
    13th nov 2012 1.44.28 PM	 Error	File /home/website/domains/website.compublic_html/wp-comments-post.php was skipped: An error happened at: stream_delta.php(442)
    filesize() [<a href='function.filesize'>function.filesize</a>]: stat failed for /home/website/domains/website.compublic_html/wp-comments-post.php
    13th nov 2012 1.44.28 PM	 Error	File /home/website/domains/website.compublic_html/wp-app.php was skipped: An error happened at: stream_delta.php(442)
    filesize() [<a href='function.filesize'>function.filesize</a>]: stat failed for /home/website/domains/website.compublic_html/wp-app.php
    13th nov 2012 1.44.28 PM	 Error	File /home/website/domains/website.compublic_html/wp-links-opml.php was skipped: An error happened at: stream_delta.php(442)
    filesize() [<a href='function.filesize'>function.filesize</a>]: stat failed for /home/website/domains/website.compublic_html/wp-links-opml.php
    13th nov 2012 1.44.28 PM	 Error	File /home/website/domains/website.compublic_html/wp-mail.php was skipped: An error happened at: stream_delta.php(442)
    filesize() [<a href='function.filesize'>function.filesize</a>]: stat failed for /home/website/domains/website.compublic_html/wp-mail.php
    13th nov 2012 1.44.28 PM	 Error	File /home/website/domains/website.compublic_html/xmlrpc.php was skipped: An error happened at: stream_delta.php(442)
    filesize() [<a href='function.filesize'>function.filesize</a>]: stat failed for /home/website/domains/website.compublic_html/xmlrpc.php
    13th nov 2012 1.44.28 PM	 Error	File /home/website/domains/website.compublic_html/wp-load.php was skipped: An error happened at: stream_delta.php(442)
    filesize() [<a href='function.filesize'>function.filesize</a>]: stat failed for /home/website/domains/website.compublic_html/wp-load.php
    13th nov 2012 1.44.27 PM	 Error	File /home/website/domains/website.compublic_html/.htaccess was skipped: An error happened at: stream_delta.php(442)
    filesize() [<a href='function.filesize'>function.filesize</a>]: stat failed for /home/website/domains/website.compublic_html/.htaccess
    13th nov 2012 1.44.27 PM	 Error	File /home/website/domains/website.compublic_html/index.php was skipped: An error happened at: stream_delta.php(442)
    filesize() [<a href='function.filesize'>function.filesize</a>]: stat failed for /home/website/domains/website.compublic_html/index.php
  6. Online Backup
    Member
    Plugin Author

    Posted 1 year ago #

    Hi filarono,

    Your issue is very different to the one this topic is regarding. However, the issue in the following topic closely relates to yours:
    http://wordpress.org/support/topic/backup-keeps-failing-email-says-it-didnt?replies=9#post-3358205

    Could you please go to the topic and install the diagnostics version mentioned in my second post in that topic? It will produce a log file that you can email to us for investigation, then we should be able to locate the issue and find a workaround or a fix for you.

    Please post any responses into the above topic and not this one, it will help keeps things tidy and organised and easier for people to find solutions to their problems if the issues are kept all in one place!

    Thanks,

    Jason

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