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Subscribe To Comments Reloaded
[resolved] Plugin not sending emails (WP 3.5.1 / Twenty Twelve child) (26 posts)

  1. BeautyPirate
    Member
    Posted 1 year ago #

    I really wish the plugin would work but it just doesn´t, no matter what I try. That´s kind of sad considering there isn´t even ONE proper comment subscription plugin out there.

    Anyway, this plugin is outdated, can we expect a proper update or should we consider looking elsewhere?

    http://wordpress.org/extend/plugins/subscribe-to-comments-reloaded/

  2. dmoutal
    Member
    Posted 1 year ago #

    I have the same problem (though I am using the headway theme). This plugin no longer sends any emails and I have no idea why.

    Any help would be greatly appreciated

  3. andreasbo
    Member
    Posted 1 year ago #

    Thank you for reporting. Opened an issue here:

    https://github.com/duechiacchiere/subscribe-to-comments-reloaded/issues/2

    Would be great if you could participate to help to fix the problem.

  4. andreasbo
    Member
    Posted 1 year ago #

    There is a similar problem here: http://wordpress.org/support/topic/doesnt-send-mails?replies=3

    I just can reproduce it, when being logged in as the author and writing a comment.

    Does it for you only happen when you answer as an author, or also when you are not logged in and write a comment with another e-mail-adress?

  5. andreasbo
    Member
    Posted 1 year ago #

    Can you please give more details so that this bug can be reproduced?

    - is comment moderation turned on?
    - is double-check turned on?
    - do you write the reply-comment as an author or with a normal e-mail-adress? Try to write a reply-comment when not being logged in.

    Please give step-by-step-instruction how to reproduce the problem.

    e.g.
    1. write a comment with e-mail-address 1
    2. confirm notifications with double-check
    3. administrator approves comment in the backend
    4. write a comment with e-mail-address 2
    5. Notification to e-mail-address 1 not received

  6. camu
    Member
    Plugin Contributor

    Posted 1 year ago #

    Thank you, andreasbo, for not letting this plugin die alone in the dark ;)

  7. BeautyPirate
    Member
    Posted 1 year ago #

    Hello and sorry for getting back to so this late.

    I tried all kinds of different variations and logged-in or -out comment posting with domain based and foreign server email addresses.

    The overall functionality of my site would only require sending emails to logged in users as our community is closed.

    Unfortunately I´m not a big php crack so I can´t help much with the coding itself.

  8. mbrsolution
    Member
    Posted 1 year ago #

    Hello @BeautyPirate I have tested this plugin and it works for me. Please read this support thread.

    I hope this helps you.

    Kind regards

  9. BeautyPirate
    Member
    Posted 1 year ago #

    Hello mbrsolution,

    thank you for following up to this, I have to slightly disappoint though as I did try this and it did not work for me :(

    I will wait for an updated version of this plugin before I bother re-installing it really because my site needs to be online now.

    Thanks a lot!

  10. mbrsolution
    Member
    Posted 1 year ago #

    Hi @BeautyPirate can you share with us what exactly have you done to try and setup this plugin.

    Did you follow the instructions above by @andreasbo

    If you can share more information perhaps we can assist you further.

    Kind regards

  11. BeautyPirate
    Member
    Posted 1 year ago #

    I tried all below variations with admin, editor and subscriber accounts even with non logged in users from several ip addresses and browsers, even operating systems including mobiles.

    All user levels subscribed to a thread and ALL other user levels (including guest) replied to the comment. Not even one email came through. I am not a code pro so I really can´t tell you what exactly went tips up and I don´t have the plugin installed anymore to check back on it.

    I can install it on my development site later today and see what I can do.

  12. mbrsolution
    Member
    Posted 1 year ago #

    Hello, when you install this plugin on your development site make sure that you only have this plugin installed and nothing else.

    It is very strange that not even one e-mail is going through on your live website. There must be something blocking your e-mails or a conflict with another plugin.

    Anyhow once you have it running on your development site we will be able to find a solution.

    Kind regards

  13. BeautyPirate
    Member
    Posted 1 year ago #

    Hello there, I have tried everything now, really everything in every possible configuration and for me it doesn´t work. No email is sent no matter who replies to the comment.

  14. mbrsolution
    Member
    Posted 1 year ago #

    Hi BeautyPirate, this might be off topic a bit. If you register a new user on your website would they receive an e-mail?

    Kind regards

  15. BeautyPirate
    Member
    Posted 1 year ago #

    I suggest opening a new topic for this.

  16. mbrsolution
    Member
    Posted 1 year ago #

    Hi BeautyPirate, my question was directed at you. Sorry for not mentioning that.

    Kind regards

  17. BeautyPirate
    Member
    Posted 1 year ago #

    Ooooh sorry :D

    Yes, all other emails are working fine and I use SMTP + Email log.

  18. mbrsolution
    Member
    Posted 1 year ago #

    Can you provide a link to your website. I might simply try and subscribe and see what happens. Have you tried checking your website using different browsers?

    Kind regards

  19. BeautyPirate
    Member
    Posted 1 year ago #

    I´ve reset the dev site already but I am not giving up so easily so I reinstalled the plugin on the live site:

    http://www.stevemakeup.com

    you would have to register though as I don´t allow anonymous comments whatsoever. reply to any post, I´ll reply back to see if you get an email.

  20. mbrsolution
    Member
    Posted 1 year ago #

    Hello BeautyPirate, I have registered and received the confirmation e-mail but it went to my Junk e-mail....I have now activated my account and replied to Your Appearance post.

    I used FireFox browser...

    Kind regards

  21. BeautyPirate
    Member
    Posted 1 year ago #

    OMG, IT WORKS!!! How did that happen now?

  22. mbrsolution
    Member
    Posted 1 year ago #

    I also received a Welcome E-mail if that also helps you. So what was the original problem? If you don't mind me asking....

  23. mbrsolution
    Member
    Posted 1 year ago #

    I have received your reply :) apparently it is working like a charm now ;) I think you might say that this support thread is resolved :)

    Kind regards

  24. BeautyPirate
    Member
    Posted 1 year ago #

    I have absolutely NO idea but I am REALLY happy it is working now! Maybe it needed a fresh installation again? Maybe there was an update in the meantime? Let´s not ask why, let´s celebrate the success.

    Do you want me to delete your account on my site?

  25. mbrsolution
    Member
    Posted 1 year ago #

    Hello BeautyPirate, I am happy to hear that you have now resolved your issue. Yes please, delete my account.

    Lets celebrate :)

  26. BeautyPirate
    Member
    Posted 1 year ago #

    I didn´t, you did! Without you I don´t think I would have tried again!
    Account and all data deleted. Thanks so much again!

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