Andrea, I'm sorry we got off on the wrong foot. Really, I am. But the fact is, when I made my initial post here, reporting that the plug in did not work for me, I did so by merely stating facts. There was no attitude. I was not accusatory. YOU, however, responded with attitude, accusing me of not reading the instructions when, in fact, I had. Believe me, I tried to find a way to report this issue to you privately, but could find none. Now, please understand, as I write this, there is no attitude. I am simply explaining facts.
Anyone reading my first post can see that I needed help understanding the instructions, because I asked:
1. Whether some time had to pass after configuring before the plugin would work.
2. Whether there any browsers the plugin is incompatible with.
3. Whether I needed to allow popups for the challenge to appear.
I did, indeed, read all of the instructions, and at no point did they instruct me to tick a checkbox. They did, however say (or at least suggest) that the bookmarklet would be created and installed automatically, and that it would appear in place of or prior to my login screen. So, after following the instructions and this did not happen, what else was I supposed to think? If other users took it upon themselves to tick the checkbox, they made that decision on their own.
I'm fully cognizant of that fact that software is written by people all over the world and, at times, there will be some confusion due to language translation issues. The text at the configuration checkbox reads: 'Send on next update.' When I read that, I ask myself "Send what?" "On the next update of what?" I don't know what that phrase means and, as there was no specific reference to it in the instructions, I felt it safer not to tick the checkbox. All too often, when someone selects an option they are not instructed to, something quite unexpected can – and often does – happen.
The fact that I didn't know what a bookmarklet is is really irrelevant, as the instructions lead users to believe everything happens automatically. I know what a bookmark is; but bookmarklet was new to me. Most drivers have no clue what the alternator under their vehicle's hood is or does, yet they have no trouble operating the vehicle. Yet, if the vehicle at some point breaks down because of an issue with the alternator, the driver is then at a loss.
When someone offers a product or service, it is not expected that users must search other or old forums to find information that was left out. When we go into a retail store and buy an appliance, we are accustomed to having all of the installation and operating instructions included with the unit. This is – at least in the U.S. – as common an expectation as the sun coming up in the morning. Over a long period of time, I have had no trouble installing and operating most other software. But there have been times when instructions were not clear, which required contacting the author.
We both had an issue with impatience here. I tend to write in detail to explain myself fully as. too often, people can misread the intention or emotion from text. So, again, my sincerest apologies that we got off on the wrong foot. Let's both have a better day today.