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[resolved] subscriptions not sending email of new posts (27 posts)

  1. ramjisro
    Member
    Posted 1 year ago #

    Version 1.8.1 of Jetpack installed.

    Have installed and configured subscriptions and the initial user setup works (i.e. when someone subscribes they receive and email that they need to confirm). When a new post is added, however, an email is not sent to users who have subscribed to new posts.

    We are using BlogDesk to write and publish posts so suspect this is the reason a notification isn't being sent. Have confirmed that if I login to the dashboard and set a post to draft then set it back to published, emails are sent to subscribers.

    Is there some condition that needs to be added to transition_post_status to account for a post being uploaded via a client or does that processing follow a different workflow (apologies as I don't have a good understanding of how the portions of WordPress interact).

    http://wordpress.org/extend/plugins/jetpack/

  2. kevincolyer
    Member
    Posted 1 year ago #

    I have 1.8.2 installed and have a two week outage of emails being sent out also. I am not using Blogdesk but I do schedule all my posts.

    Any help please.

    As a work around I can get the subscribers as a CSV file via Jetpack's statistics and send a notification manually.

    Is there a fix? It all worked fine until Jetpack was upgraded.

  3. DianaGood
    Member
    Posted 1 year ago #

    This is also broken for our site. We do not use Blogdesk.

    I installed JetPack a few weeks ago and subscriptions were working fine for a couple of weeks, now they are not sending out notices.

    This is very disappointing! Please address this issue asap!

  4. jsleigh14
    Member
    Posted 1 year ago #

    Same for my site as well. Is there a way to downgrade jetpack without losing your subscribers?

  5. designsimply
    Member
    Plugin Contributor

    Posted 1 year ago #

    Thank you for reporting this. It should be fixed in the next Jetpack release, you should upgrade as soon as you see it the upgrade prompt.

  6. paul@paulbw.co.uk
    Member
    Posted 1 year ago #

    Hi, my email followers are not receiving and email when I post a new blog post, seems to be since I upgraded to Jetpack 1.9.2.

    I've tested by subscribing myself, I get the confirmation email but no email when i post a test blog.

    Can anyone help?

  7. designsimply
    Member
    Plugin Contributor

    Posted 1 year ago #

    Can you please try updating to the latest version of Jetpack? Version 2.0 just came out.

  8. outlook8studio
    Member
    Posted 1 year ago #

    Hi, im really frustrated...Since updating to the latest version of jetpack my new posts arent being sent out to my subscribers.
    Outlook8studio

  9. AmareeLis
    Member
    Posted 1 year ago #

    Hi this is the same to me and I updated to the most recent version already :( It's been happening for a while now and right now it's still not sending email to my subscriber when I post something. Please help ..

  10. Jeremy Herve
    Happiness Engineer
    Plugin Author

    Posted 1 year ago #

    Could you contact us via this contact form, and give us a few examples of the email addresses that did not receive any email notifications from your blog?

  11. thegoosenet
    Member
    Posted 1 year ago #

    I have the same problem. Per one of the suggestions, I upgraded Jetpack to Version 2.1.2. None of my posts are being sent to my subscribers.

  12. Jeremy Herve
    Happiness Engineer
    Plugin Author

    Posted 1 year ago #

    @thegoosenet As I mentioned above, could you contact us via email and send us a few examples of the email addresses that did not receive any email notifications from your blog?

  13. outlook8studio
    Member
    Posted 1 year ago #

    Its happening all over again.
    Whenever I update Jetpack my new posts dont get sent out to my subscribers.
    Very frustrating and Im losing business here.

    http://outlook8studio.com

  14. johnmatthews13
    Member
    Posted 1 year ago #

    I am having the same problem. The subscription widget is working and subscribers are getting the confirmation email and are able to confirm their subscriptions. I can see them in the Stats area as they confirm so all seems to be well on the subscribe side of the equation. However, when I post a blog, none of the email addresses receive notifications of the new post.

    http://www.b2egroup.net

    I've researched this on other support threads and there seems to be a variety of posts that indicate this issue was resolved in previous Jetpack releases so I am surprised this is showing up again in V 2.1.2.

  15. Jeremy Herve
    Happiness Engineer
    Plugin Author

    Posted 1 year ago #

    @outlook8studio @johnmatthews13 As I mentioned above, could you contact us via email and send us a few examples of the email addresses that did not receive any email notifications from your blog?

  16. johnmatthews13
    Member
    Posted 1 year ago #

    Jeremy, thanks for the quick reply. Sorry for this very dumb question but I am new to this whole process and the WordPress world. What email would I send this information to? Do I just reply to the email I received from this blog or is there a specific email I should send the info to?

  17. Jeremy Herve
    Happiness Engineer
    Plugin Author

    Posted 1 year ago #

    @johnmatthews13 You can contact us via this form:
    http://en.support.wordpress.com/contact/?jetpack=needs-service

  18. AmareeLis
    Member
    Posted 1 year ago #

    Hi Jeremy, I also have this problem and I have contacted you through the form above. Here is a snippet of my message and what I found out so far:

    I have exact same problem with people that my new posts does not send email notifications to my subscribers. I also noticed that this problem occurs randomly. And sometimes I can fix it by setting the post as "Draft" then pressing "Publish" again. But in the last 2 days this strategy seems to fail.

    What I also noticed is that usually whenever I Published a new post, I can go to my "Jetpack Site Stats" and inside the bar, there usually will have "Date, Views, and Published post name". But whenever this problem occurs, there will not be Published post name within the bar.

    Kind Regards,
    Dina

  19. Andrew
    Forum Moderator
    Posted 1 year ago #

    @AmareeLis

    It's worth creating a new thread about this.

  20. AmareeLis
    Member
    Posted 1 year ago #

    Thank you Andrew, I have just created a new thread :)

  21. Soni Sinha
    Member
    Posted 1 year ago #

    Hi,

    My past 2 posts have not reached my subscribers via email and I'm wondering why.I haven't done any upgrades recently or changed anything.Please check and help me asap!Thanks!

    my url is
    http://www.sonisfood.com

  22. Jeremy Herve
    Happiness Engineer
    Plugin Author

    Posted 1 year ago #

    @Soni As suggested by Andrew above, could you create a new thread about the issue?

    Thank you.

  23. Janis Cox
    Member
    Posted 1 year ago #

    I have the same problem. 2 days ago my Jetpress stopped sending to my subscribers when I scheduled a post. When I rescheduled 5 minutes in advance it worked.

    I did not put on any new pluggins.

    Help please
    http://www.janiscox.com

  24. Jeremy Herve
    Happiness Engineer
    Plugin Author

    Posted 1 year ago #

    @Janis Could you please create your own thread, as suggested above?

    Thank you.

  25. outlook8studio
    Member
    Posted 1 year ago #

    Its been 3 months now and its still happening to me and have sent off my email contacts to you.

  26. janiscox
    Member
    Posted 1 year ago #

    Jeremy,
    could you tell me how to set up my own thread?
    Thanks,
    Janis

  27. WPyogi
    Volunteer Moderator
    Posted 1 year ago #

    @janiscox - use the box at the bottom of this page - http://wordpress.org/support/plugin/jetpack

    Also perhaps review: http://codex.wordpress.org/Forum_Welcome#Where_To_Post

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