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Jetpack by WordPress.com
Shows Old WordPress Stats Page (41 posts)

  1. firemom
    Member
    Posted 3 years ago #

    I installed JetPack on one of my blogs without issue. Worked just fine.

    I then felt okay installing it on my main blog. Install and connection were without issue. The problem? The stats page is showing the old WP Stats page, not the new JetPack page. In addition, it's just showing top referrers, links in, etc, and not the graph. It's the old page, minus the graph. I figured it was a possible cache issue. I cleared cache. I restarted my browser. I logged in and out. I tried via a secondary browser. I uninstalled and reinstalled and reconnected. All showing the old stats page with JetPack properly installed.

    I thought, for a second, that this new plugin wouldn't allow multiple uses of one WordPress.com account for multiple blogs. So I tried installing JetPack on my third blog to see if that was the issue. Install went by without a hitch, showing the new stats page and debunking that theory.

    I have no idea why I have the old stats page on 1 out of 3 installs. Any advice? (Have deactivated, un and reinstalled twice now. No go.)

  2. firemom
    Member
    Posted 3 years ago #

    Screen grabs of the two different installs:

    Not working:

    http://farm6.static.flickr.com/5175/5535529241_e41f61db15_z.jpg

    You can see that Jetpack is installed on the left side and I have in fact selected Jetpack's stats as it is highlighted. But old page.

    Working:

    http://farm6.static.flickr.com/5211/5536107812_be531b3641_z.jpg

    Same left hand side, but working stats.

  3. firemom
    Member
    Posted 3 years ago #

    I have now uninstalled and reinstalled six times. Same results.

    Any help?

    (I did contact support specific to the plugin. No response.)

  4. timmberlin71
    Member
    Posted 3 years ago #

    Firemom, I am having the same problem with one of my blogs. Did you get any help yet?

  5. firemom
    Member
    Posted 3 years ago #

    No. I have not received a reply to my support email and no one has reached out here.

  6. firemom
    Member
    Posted 3 years ago #

    I received an email from support that told me to un- and reinstall. Again. I did, including the upgrade to 1.1.1 -- still with the old dashboard.

    I'm beyond frustrated, especially as it has totally borked all of my stats and I can't use the old WordPress.com Stats plugin anymore. I have no idea why it worked on two blogs, but not the third. Same host, same everything. And I can't get an answer as to what is wrong or how to fix it.

  7. Kevin
    Member
    Posted 3 years ago #

    Same problem here. But it gets stranger. One user can see the new stats, one user sees the old stats. Added a third user and this user sees the new stats.

    Tried deactivating, uninstalling jetpack and made sure any trace of old WordPress stats was removed via FTP. Logged out. Logged back in. Installed Jetpack. Still two users see new stats. One user sees old stats.

    I have several other WP sites where all is fine.

  8. firemom
    Member
    Posted 3 years ago #

    kpont; It just doesn't make sense as to why, does it? I wonder if I install a new user if it would let me at least SEE my freaking stats -- as opposed to what I have now... which is basically useless.

  9. darelparker
    Member
    Posted 3 years ago #

    I'm having the same problem on a couple of my blogs. I can't find any pattern related to plugin conflicts, caching plugins, etc. On most of my blogs, Jetpack works fine. But on others, even with identical plugins and configurations, I'm still getting the old stats layout.

    I even deleted the old WP Stats plugin to avoid conflicts and corruption. Hopefully Automattic will get this sorted out soon.

  10. darelparker
    Member
    Posted 3 years ago #

    In related news, the WP Stats Dashboard, which relies on WP Stats, is working fine on all my WordPress installations.

  11. firemom
    Member
    Posted 3 years ago #

    kpont; I created a new admin and I can see my stats. Which is a) great that they still exist, b) ridiculously annoying if that's the only workaround.

  12. timmberlin71
    Member
    Posted 3 years ago #

    Haha, this also worked for me. Really strange...

  13. Kevin
    Member
    Posted 3 years ago #

    firemom: Yes it's annoying and strange. Still no solution I've found other than creating another user. I've thought about creating a new user and deleting the old user sending the posts from the old user to the new. Hate to have to resort to that.

    I'm wondering now if there's a setting in the database for the user that's keeping the old stats around.

    darelparker: On those users that cannot see the new style stats neither can they see them in the WP Stats Dashboard

  14. Shakhawat
    Member
    Posted 3 years ago #

    See my problem here-
    http://i.imgur.com/RhzqU.jpg

    It supposed to be http://www.kavkisfile.com/key
    But showing http://stats.wordpress.com

    How to fix? And my stats are different sometimes!

  15. Beau Lebens
    Member
    Plugin Author

    Posted 3 years ago #

    @firemom (and anyone else having the same problem): do you still have the old stats plugin installed on your site? Can you try removing it entirely (not just deactivating).

    Also, once you've gotten rid of the old verison, and are definitely running Jetpack and have the stats module enabled, try going to the Configure button (via the Jetpack admin page) and then clicking Save configuration just to force update your options.

  16. firemom
    Member
    Posted 3 years ago #

    Deleting WorPress.com Stats gives me this fatal error:

    Fatal error: Cannot redeclare stats_get_options() in /home/stopdrop/public_html/wp-content/plugins/stats/stats.php on line 28

    ...

    And now what do I do?

  17. firemom
    Member
    Posted 3 years ago #

    Update: Went in to physically remove instead of just pressing delete. Then went ahead and re-configured my JetPack stats configuration.

    And?

    I still have the old stats page with a big blank graph and totally decimated stats.

  18. Beau Lebens
    Member
    Plugin Author

    Posted 3 years ago #

    @firemom can you please contact us through http://en.support.wordpress.com/contact/?jetpack=needs-service and make sure you provide the URL of the website you're having trouble on, and the WordPress.com username that you connected to when installing Jetpack.

    If you can also include the URLs of your other sites that are working, and a link to this thread, that'll make sure we have everything in one place as well. Thanks.

  19. firemom
    Member
    Posted 3 years ago #

    All information sent. Thank you for your time!

  20. rice75
    Member
    Posted 3 years ago #

    Please share with us any solution you get with this issue. It's been bugging me and I know others want to hear the solution as well.

  21. giacom8
    Member
    Posted 3 years ago #

    Hi, I had the same problem on my wife's self hosted blog.
    My blog updated fine (same hosting provider, same plugins...), but she saw the old page with the empty chart on her blog.

    I solved this annoying bug this way:

    1) Go to your profile, change your name (e.g. "John2" instead of "John") and save. I did this on the admin user.
    2) Jetpack stats should work.
    3) Change your name back to the right one and save.

    HTH,
    Giacomo

  22. Kevin
    Member
    Posted 3 years ago #

    giacom8 : Now why did that work? That was easy.

    Just to be clear - I just tried this on the only user profile I was having trouble with - I simply changed the first name of the user, saved, check the stats, I'm now seeing the new stats, changed the user's first name back, checked stats again, all is fine.

  23. firemom
    Member
    Posted 3 years ago #

    Also worked here. I really didn't think that it would, but was pleasantly surprised. So big kudos to giacom8 for figuring it out. JetPack "officials" have been in contact with me via email for a few days now and couldn't figure it out.

    You have my appreciation!

  24. rice75
    Member
    Posted 3 years ago #

    Thanks, Giacomo. Even though it sounded absurd, it did the trick for me.

    Thanks a ton!

  25. darelparker
    Member
    Posted 3 years ago #

    Giacom8, thanks for that fix! Worked here too.

  26. firemom
    Member
    Posted 3 years ago #

    I FINALLY get JetPack working and get THIS error:

    "Whoops!

    There was a small systems error. Please try refreshing the page and if the error is still there drop us a note and let us know."

    In fact, it crashes my whole Dashboard page, making it nothing but a white page.

    Breathe in, breathe out. Anyone else experiencing it? (I have it cross-blog right now.)

  27. darelparker
    Member
    Posted 3 years ago #

    Just got this error on the stats page:

    "Goshdarnit!

    Something has gone wrong with our servers. It’s probably Matt’s fault.

    We’ve just been notified of the problem.

    Hopefully this should be fixed ASAP, so kindly reload in a minute and things should be back to normal."

    Strange days in WordPress land lately...

  28. firemom
    Member
    Posted 3 years ago #

    Support page for WordPress.com (who runs JetPack) reads:

    WordPress.com is currently experiencing a few problems. We are pushing all of our resources to resolve the issue as soon as possible. The latest information will be posted here. Thanks so much for your patience.

  29. editor
    Member
    Posted 3 years ago #

    Same problem fro me, included the message

    Whoops!
    There was a small systems error. Please try refreshing the page and if the error is still there drop us a note and let us know

    Well, I'd say they know, by now. What about discontinuing JetPack?

  30. Beau Lebens
    Member
    Plugin Author

    Posted 3 years ago #

    Unfortunately we're currently experiencing some widespread problems on WordPress.com, which is affecting stats in Jetpack in addition to other services. Everyone available is working to get things running smoothly again. This is not a Jetpack-specific problem.

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