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[resolved] Plugin doesn't work for me - token_http_request_failed (4 posts)

  1. Stempi
    Member
    Posted 2 years ago #

    I installed the plugin and when I try to connect it I get this error message: "Jetpack could not contact WordPress.com: token_http_request_failed. This usually means something is incorrectly configured on your web host. name lookup timed out"

    http://wordpress.org/extend/plugins/jetpack/

  2. Tim Moore
    Moderator
    Plugin Author

    Posted 2 years ago #

    Could you share your site URL? If you'd prefer to keep it private, you can submit a ticket to us via our contact form with a link to this forum thread.

  3. SamahAmber
    Member
    Posted 1 year ago #

    Hi, I have a website, http://www.houseinsurancecomparisonsite.co.uk/

    When I try to install Jetpack it says, "Jetpack could not contact WordPress.com: token_http_request_failed. This usually means something is incorrectly configured on your web host".

    Please help.

    Thank you

  4. Jeremy Herve
    Happiness Engineer
    Plugin Author

    Posted 1 year ago #

    @SamahAmber Can you please try installing the Jetpack Compatibility Plugin so we can see some additional information from your site?

    1) Download the plugin from http://plugins.svn.wordpress.org/jetpack/branches/jetpack-compatibility-test.zip
    2) Upload the plugin to your site via Dashboard -> Plugins -> Add New.
    3) Activate the plugin and go to Plugins -> Jetpack Compatibility Test.
    4) Click the "Select All" button.
    5) Send us the results of the test via this contact form:
    http://en.support.wordpress.com/contact/?jetpack=needs-service

    Thanks!

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