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[resolved] No more comments with JetPack comments (19 posts)

  1. nicolinuxfr
    Member
    Posted 1 year ago #

    I installed the last version of JetPack and activated the comments plugin. The form works great but the older comments disappeared totally. I think the new comment form replaced everything that was there before…

    Is it supposed to be this way ? If not, is it a bug of the actual version, or is it because of a conflict with the theme I'm using ?

    My blog, if necessary : http://nicolinux.fr

    Thanks for your answers

    http://wordpress.org/extend/plugins/jetpack/

  2. Tim Moore
    Moderator
    Plugin Author

    Posted 1 year ago #

    Jetpack Comments should only be replacing the comment_form() content. It sounds like your theme may be displaying the actual comments within comment_form()' which would cause this problem.

  3. nicolinuxfr
    Member
    Posted 1 year ago #

    Possible, I've absolutely no idea… Is there an easy way to find out ?

  4. Tim Moore
    Moderator
    Plugin Author

    Posted 1 year ago #

    You'll need to look through your theme files, particularly if it has a comments.php file.

  5. rmvalues
    Member
    Posted 1 year ago #

    What do you mean ? In twenty eleven comments.php, the second last line has comment_form(), should we alter the code?

    The comment form show no different after i activated jetpack comment system as well as the facebook and twitter login button did not present.

    Help...

  6. Tim Moore
    Moderator
    Plugin Author

    Posted 1 year ago #

    @rmvalues: no, if the theme has that function, there is no need to alter the code. Did you go to the Jetpack menu and click Activate in the Jetpack Comments box? Have you deactivated all other plugins to make sure there isn't a conflict?

  7. rmvalues
    Member
    Posted 1 year ago #

    i deactivated all plugins, same outcome, also not present facebook and twitter login button

  8. Terence
    Member
    Posted 1 year ago #

    I am struggling with this and can't get Jet Pack Comments to show up at all. I can get the Social, Disqus and other plugin commenting systems to work, but not JetPack Comments.

    My comments are loaded like this...

    <ol class="commentlist">
    	    <?php wp_list_comments('type=comment&callback=mytheme_comment'); ?>
    	</ol>

    And my current comment template looks like this...

    [Code moderated as per the Forum Rules. The maximum number of lines of code that you can post in these forums is ten lines. Please use the pastebin]

    How can I get Jetpack Comments to show up for the party?

  9. Tim Moore
    Moderator
    Plugin Author

    Posted 1 year ago #

    Hi Terence - Your theme needs to use the comment_form() function, currently, in order for Jetpack Comments to load. THe code you have pasted is for displaying the comments, which Jetpack Comments doesn't do; it only handles the form itself.

  10. Terence
    Member
    Posted 1 year ago #

    Thanks Tim, with some help I'd figure that bit out, but I still was, and am still having problems. After clearing out the cookies, things looked a lot bright and more like the behavior I expected. But it seems there's still a problem with Google Chrome browser, although Safari and Firefox work as expected. Using Google Chrome and trying to authorize via WordPress.com, Twitter or Facebook gives me an endless loop with the thermometer rolling.

  11. Tim Moore
    Moderator
    Plugin Author

    Posted 1 year ago #

    Check under Chrome's advanced settings -> "Content Settings..." panel. If "Block third party cookies and site data" is checked, uncheck it.

  12. Terence
    Member
    Posted 1 year ago #

    Yup, that was it Tim. Cool! Many thanks.

  13. rmvalues
    Member
    Posted 1 year ago #

    May I know is there any problem in my coding ?

    My comments are loaded like this

    <?php comments_template( 'rmvalues', true ); ?>

    My current comment template

    [Code moderated as per the Forum Rules. The maximum number of lines of code that you can post in these forums is ten lines. Please use the pastebin]

    If no problem, why the comments doesn't load with jetpack comment?

    thank you.

  14. Tim Moore
    Moderator
    Plugin Author

    Posted 1 year ago #

    @rmvalues: did you clear and deactivate W3 Total Cache? Also, are you using the standare Twenty Eleven theme or a child theme based on Twenty Eleven?

  15. rmvalues
    Member
    Posted 1 year ago #

    I did deactivate the w3total cache.

    And I'm using twenty eleven theme, although I modified it abit, but I didn't touch anything about the comment, I only insert the ads position code, and nothing more I modified.

  16. inspired888
    Member
    Posted 1 year ago #

    I had the same issue. Just now activated the Jetpack Comments, and on some posts comments vanished entirely (both the existing comments and the comment submission form). On other posts there was not issue.

    Clearing the cache (WP Super Cache, in my case) fixed the issue.

    Happy it was an easy solution.

  17. rmvalues
    Member
    Posted 1 year ago #

    I cleared the cache, memcached, apc cache, varnish cache, as well as cloudflare cache, all also not working, then only i posted comment here.

    You're lucky as it works for you.

  18. rmvalues
    Member
    Posted 1 year ago #

    any update please ?

  19. Tim Moore
    Moderator
    Plugin Author

    Posted 1 year ago #

    @rmvalues: please disable all other plugins and switch to an unmodified Twenty Eleven theme. Do comments work? If not, please get in touch with us at support@jetpack.me.

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