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[resolved] Jetpack Subscriptions isn't notifying subscribers of new pos (35 posts)

  1. SnixyKitchen
    Member
    Posted 1 year ago #

    Earlier today, I created a new post, but Jetpack didn't e-mail my subscribers about the new post (I know because I have multiple e-mail addresses subscribed to my site). In the past, it has always e-mailed my subscribers, and the only difference between my prior post and this one was that I had updated to the newest version of wordpress.

    http://wordpress.org/extend/plugins/jetpack/

  2. nancyhcward@verizon.net
    Member
    Posted 1 year ago #

    My Jetpack email subscriptions stopped working. I had a few people unsubscribe and subscribe again but it still doesn't send the new posts to anyone. I have wordpress 3/4/2.

  3. Tim Moore
    Moderator
    Plugin Author

    Posted 1 year ago #

    This issue should be fixed in Jetpack 1.8.3. Sorry for the inconvenience.

  4. bebenyabubu
    Member
    Posted 1 year ago #

    Having the same issue. The post also didn't sent to wordpress.com's reader page. I'm using jetpack 1.9 and wordpress 3.4.2

  5. mollygreene
    Member
    Posted 1 year ago #

    Yesterday afternoon I published a new post but Jetpack didn't e-mail the excerpt/notification to my subscribers. Coincidentally, before publishing I upgraded to the new 2.1.2 version of Jetpack. I'm using WordPress 3.5. Please advise.

  6. NumberOneComputer
    Member
    Posted 1 year ago #

    Hi, Having the same issue & a number of [Join --- other subscriber ] doesn't update in widgets after some one enroll into subscribers

    http://www.numberonecomputer.org/wp-content/uploads/2013/02/Join-other-subscriber.jpg

    WordPress Version 3.5.1
    Jetpack by WordPress.com Version 2.1.2

    Best regards

  7. Jeremy Herve
    Happiness Engineer
    Plugin Author

    Posted 1 year ago #

    @mollygreene Could you contact me via this contact form, and give me a few examples of email addresses that didn't receive any notification?

    Thanks!

    @hamedharry I checked your list of subscribers, and the number matches the number of subscribers on your site: you can check it yourself by clicking on the link at the bottom of the Site Stats page.

    it's worth noting that new subscribers won't appear on that list until they have actually confirmed their subscription by clicking on the link in the confirmation email they have received upon subscribing.

    You can read more about Subscriptions here:
    http://jetpack.me/support/subscriptions/

  8. jptravelers
    Member
    Posted 1 year ago #

    I am having the same problem. I am getting emails that subscribers have not received an email for a week now. I have updated wordpress and jetpack and it did not resolve the issue. Please advise.

  9. NumberOneComputer
    Member
    Posted 1 year ago #

    I checked it yesterday until today , I entered 2 emails in my main page but they didn't receive any Confirm Follow email. Unless I add them manually in http://www.numberonecomputer.org/wp-admin/users.

    Best regards

  10. Jeremy Herve
    Happiness Engineer
    Plugin Author

    Posted 1 year ago #

    @jptravelers Could you send me a few examples of the email addresses that didn't receive any notification emails, via this contact form?
    http://en.support.wordpress.com/contact/?jetpack=needs-service

    @hamedharry Your Jetpack subscribers won't be listed in Users > All Users in your dashboard, and cannot be added through that method either: they will have to submit their email address via the Subscriptions widget.

    I tested the widget, and it seems to work correctly; you can now see my email address in your subscriber list.

    I also check the Pending subscriptions for your site: the confirmation emails were all sent correctly, and their email provider confirmed reception of the email. The last person who attempted to subscribe to your site received the confirmation email yesterday, at 23:19:24 UTC. Could you ask them to check their Spam / Junk folder, as WordPress.com emails can get caught in them sometimes?

  11. ColinJS
    Member
    Posted 1 year ago #

    Following a recent update (I am not sure whether it was the Jetpack update or WP - I did both in quick succession) I have lost all my site stats and subscribers (I subscribe to my own site so I know new posts are not being sent by email to subsrcibers). P.S. the stats appear when logged on to wordpress.com and I have checked that jetpack is connected to my .com account.

    Can you help?

    http://www.scottishpetanque.org

  12. Jeremy Herve
    Happiness Engineer
    Plugin Author

    Posted 1 year ago #

    @ColinJS It seems that your site previously used a different Site URL, scottishpetanque.org/WordPress/
    When you disconnected / reconnected to WordPress.com, a new Jetpack site was created for the new URL, with a new set of Stats and subscribers.

    I have now made a change to your account, and you should get your Stats and Followers back by disconnecting / reconnecting to WordPress.com, in the Jetpack menu.

  13. ColinJS
    Member
    Posted 1 year ago #

    Thank you very much - all sorted.

  14. NumberOneComputer
    Member
    Posted 1 year ago #

    Hi, yesterday I entered 2 emails in my main page but they didn't receive any Confirm Follow email. But today I enter one of them> hamedhajinabi@yahoo.ca then it receives Confirm Follow email & new post on my site but I can't see that user in my http://www.numberonecomputer.org/wp-admin/users.php & number of [Join --- other subscriber ]

    I want to say Follow email of Jetpack doesn't work correctly.
    & help to improve your plugin.

    Best regards

  15. Jeremy Herve
    Happiness Engineer
    Plugin Author

    Posted 1 year ago #

    @hamedharry The Subscription feature seems to work properly on your site; I have received notifications about all your latest posts yesterday.

    As I mentioned before, your Jetpack Subscribers won't appear under Users > All Users in your dashboard, because they are not registered users on your site.
    Once they've confirmed their subscription, they will appear in the Subscription module, at the bottom of your Site Stats:
    http://www.numberonecomputer.org/wp-admin/admin.php?page=stats&blog_subscribers

    If one of your readers didn't receive any confirmation email, they can confirm their subscription here:
    https://subscribe.wordpress.com/

    I checked the latest subscription attempts on your site; we have sent emails to all of them but one, who has blocked all emails from WordPress.com. This person won't receive any confirmation email until they change their settings here:
    https://subscribe.wordpress.com/

  16. NumberOneComputer
    Member
    Posted 1 year ago #

    Okay thanks I think my problem become solve but I have had a new problem since today
    Post Images in Publicize doesn't show in my Facebook page

    show my avatar

    Best regards

  17. SLIS
    Member
    Posted 1 year ago #

    I was wondering why this issue continues to pop up after updates? I'm always hesitant to do the upgrades for this reason even though I know it's best for security purposes. Just wondering if there's anything I can do on my end before updating to avoid losing subscribers which happened to me in a prior update.

    Thanks!

    Michael

  18. Jeremy Herve
    Happiness Engineer
    Plugin Author

    Posted 1 year ago #

    @hamedharry Could you start a new thread about this new issue? Thank you!

    @SLIS Subscribers are associated to your site URL and are stored on WordPress.com, so you will never lose subscribers by updating or making changes to your site.
    If you lost subscribers, it might be because you changed your site URL: a new Blog ID was then created for that site, and your old subscribers remained associated to your old site URL.
    If you still experience issues with your subscribers today, could you let me know your site URL so I can have a look?
    If you want it to remain private, you can also use this contact form to contact us:
    http://en.support.wordpress.com/contact/?jetpack=needs-service

  19. DwayneMorris
    Member
    Posted 1 year ago #

    Jeremy: I am very impressed with your attention to user problems! I've looked at most of the links you are providing, but not having any luck. I have the same problem. People are "Subscribing," but it's not working. Some get the confirmation and some don't. The ones who get the confirmation and approve still aren't getting updates. And for some, it's working fine.

    My site is http://www.MorrisMatters.com

    Can you take a look?

  20. Jeremy Herve
    Happiness Engineer
    Plugin Author

    Posted 1 year ago #

    @DwayneMorris I tried subscribing to your site, and everything seems to work properly: you should now see me on your list of subscribers.

    Could you contact me via email, and give me a few examples of the email addresses that didn't receive any confirmation email / email notifications?
    http://en.support.wordpress.com/contact/?jetpack=needs-service

  21. vickimarie44
    Member
    Posted 1 year ago #

    Hi Jeremy,
    hope you can help me too!

    The subscription feature isn't working. One friend said she got a bounce back that her email was invalid; another received no bounce back.

    I updated both WP and JP about a week ago.

    my site - thebachelorchapters.com

  22. Jeremy Herve
    Happiness Engineer
    Plugin Author

    Posted 1 year ago #

    @DwayneMorris I just received an email notification about your latest post. It seems to be working properly.

    @vickimarie44 I tested your Subscription form, and everything seems to be working: you should now see me on your list of subscribers.

    If some of your friends didn't receive any confirmation email after submitting her email address, could you ask her to check her subscription status here:
    https://subscribe.wordpress.com/

  23. mandylinthicum
    Member
    Posted 1 year ago #

    I had a post scheduled for 6:00 a.m. this morning and the post published but was not publicized by JetPack via Twitter or Facebook. It was also not distributed via email. Can you help?

  24. mandylinthicum
    Member
    Posted 1 year ago #

    My apologies, here's the blog link: http://www.twosouthdarlings.com/2013/03/29/the-big-3-5/

  25. Jeremy Herve
    Happiness Engineer
    Plugin Author

    Posted 1 year ago #

    @mandylinthicum Your Jetpack connection to WordPress.com seems to be broken at the moment.

    Can you please try installing the Jetpack Compatibility Plugin so we can see some additional information from your site?

    1) Download the plugin from http://plugins.svn.wordpress.org/jetpack/branches/jetpack-compatibility-test.zip
    2) Upload the plugin to your site via Dashboard -> Plugins -> Add New.
    3) Activate the plugin and go to Plugins -> Jetpack Compatibility Test.
    4) Click the "Select All" button.
    5) Send us the test results via this contact form:
    http://en.support.wordpress.com/contact/?jetpack=needs-service

    Thanks!

  26. mandylinthicum
    Member
    Posted 1 year ago #

    Just sent it. Thanks so much!

  27. Sundos01
    Member
    Posted 1 year ago #

    Hi.. I am saving same problems
    Some users not same as some subscribers.
    Confirm subscription emails not received by users
    Users not getting email for blog posts.

    I followed your recommendation above and did the compatibility test and sent it to you just now.
    And I will ask one of my users to go to check for her subscription at the link you provided above also.

    THANKS! here is my blog.. http://hugo-bc-umc.org/

  28. transformedbytrials
    Member
    Posted 1 year ago #

    I am having the same problems. Today a reader told me she tried to subscribe to my blog a few weeks ago and again today but wasn't able to. She didn't get a confirmation e-mail and it wasn't in her spam either.

    My blog is http://www.barbraveling.com.

    Thanks!

  29. Jeremy Herve
    Happiness Engineer
    Plugin Author

    Posted 1 year ago #

    @transformedbytrials Could you follow the instructions in my post above, and send us the results of the compatibility test?

    Thank you.

  30. datalight964
    Member
    Posted 1 year ago #

    Hi, same problems...
    Followed your recommendation above.
    Did the compatibility test and sent it to you just now.
    Thank you & Best

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