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Contact Form Not Displaying (62 posts)

  1. cozbaldwin
    Member
    Posted 2 years ago #

    Just tried using the new Contact Form in Jetpack. Nothing's displaying on my site.
    I wish I had more details to give, here. But... that's about all I have. Am I missing something?

    http://www.hiddeninthesand.com/blogs/contact/

    http://wordpress.org/extend/plugins/jetpack/

  2. Tim Moore
    Moderator
    Plugin Author

    Posted 2 years ago #

    What is the content of the page when you are in the edit screen?

    You should see something similar to:

    [contact-form] [contact-field label="Name" type="name" required="true" /] [contact-field label="Email" type="email" required="true" /] [contact-field label="Website" type="url" /] [contact-field label="Comment" type="textarea" required="true" /] [/contact-form]

  3. cozbaldwin
    Member
    Posted 2 years ago #

    Yep. I have published this code on that page:

    [contact-form subject="HITS Blogs Contact" to="my@email.com"] [contact-field label="Name" type="name" required="true" /] [contact-field label="Email" type="email" required="true" /] [contact-field label="Website" type="url" /] [contact-field label="Comment" type="textarea" required="true" /] [/contact-form]

  4. Tim Moore
    Moderator
    Plugin Author

    Posted 2 years ago #

    Did you publish that code via the "Visual" tab in the editor?

    What other plugins do you have active? Could you try deactivating them to see if there's anything conflicting?

    It might also be worthwhile trying a default theme (Twenty Ten or Eleven).

  5. cozbaldwin
    Member
    Posted 2 years ago #

    Well I tried publishing the code in both HTML and Visual mode.
    Nothing.

    I deactivated the one plugin I thought might be causing a conflict (Contact Form 7).
    Nothing.

    And while I would like to be able to report if there's a plugin or theme issue, I need all the plugins I'm using and the theme I'm using, so even if I found out, it would do no good... for me.

    (But I do have a test site set up using a different theme and plugins and it works there.... so maybe I can reverse-check the theme and plugins there.)

  6. Tim Moore
    Moderator
    Plugin Author

    Posted 2 years ago #

    If you have access, you could check you PHP error logs and see if there are any messages being thrown there that might help us locate the issue.

    You could also post a list of your active plugins and I can test them, as well, to see if I can find an incompatibility.

  7. cozbaldwin
    Member
    Posted 2 years ago #

    I might have found AN issue, if not THE issue.
    I'm using a theme called Silveray by Blogperfume, developed in 2008 for WP 2.3.3

    I tried installing it on my test blog and immediately got this message:
    "The package could not be installed. The style.css stylesheet doesn't contain a valid theme header."

    Before I go further... do you think that could be it?

  8. cozbaldwin
    Member
    Posted 2 years ago #

    Here's a list of my active plugins, just in case.

    Akismet
    Select Author Avatars List
    Select CafePress Ad Rotator
    Disqus Comment System
    Draft Notifier
    Email Alerts
    FV Top Level Categories
    Google Analytics for WordPress
    Iframe
    Improved Include Page
    Jetpack by WordPress.com
    Lightbox 2
    LiveJournal Crossposter
    MiniMeta Widget
    My Category Order
    podPress
    Register Plus
    Role Manager
    Share Buttons by Lockerz / AddToAny
    Simple Facebook Connect
    Template Tag Shortcodes
    Tumblrize
    Twit Connect
    Twitter for WordPress
    User Spam Remover
    Widget Logic
    WordPress.com Popular Posts
    WordPress Mobile Edition
    WP-FLV
    WP Featured Post with thumbnail
    WP Post Footer Library
    WP Super Cache
    Yet Another Related Posts Plugin

  9. MJEG
    Member
    Posted 2 years ago #

    i am having a similar problem. i can not get the contact form to display

  10. shellnick2003
    Member
    Posted 2 years ago #

    I thought it was just me. I am having the same issue.

  11. rmvalues
    Member
    Posted 2 years ago #

    I'm having the same problem thought.

  12. Tim Moore
    Moderator
    Plugin Author

    Posted 2 years ago #

    @cozbaldwin: I'm not sure that the theme header is directly responsible, but it is possible that the theme is at fault, hence why I recommended you switch to a different theme to see if the contact form will show up. Check with the company to see if they have an updated version of the theme. I'll also start looking at your plugins and see if I can see any that conflict.

    @everyone else: please provide a URL to your form that doesn't work. Also, try these two steps:

    1. Disable all other plugins, check to see if the form is working, then enable plugins one-by-one until the form disappears.

    2. Switch to a default theme (Twenty Ten or Twenty Eleven) and see if the form appears. If it does, switch back to your theme.

  13. rmvalues
    Member
    Posted 2 years ago #

    http://www.rmvalues.com/blog/contact

    I used Twenty Eleven themes to modify according to my needs, so theme structure did not change.

  14. shellnick2003
    Member
    Posted 2 years ago #

    http://cuddlebuggery.com/about-me/contact-us/

    Disabled all the plugins but Jetpack and it does seem to be a plugin issue. I'll go through each one now to see which one causes the problem.

  15. bamajr
    Member
    Posted 2 years ago #

    I'm not sure this will help any/all of you who are having issues with the contact feature, but I would take a look at any plugins which modify or allow modification of shortcodes.

    I can't remember the name of the plugin I tried before, but there was an issue in how it used/implemented its various shortcodes.

    Also, I'm highly skeptical of any WordPress installation using "Register Plus" or "Register Plus Redux" plugins, with all the problems which have been verified with them.

  16. shellnick2003
    Member
    Posted 2 years ago #

    I found my issue. It was the Simple Facebook Connect.

    Cozbaldwin, it looks like you are using the plugin as well. Perhaps try and disable it and see if your contact form shows up.

  17. MJEG
    Member
    Posted 2 years ago #

    I'm also using simple facebook connect. I'll try disabling it and see what happens. sadly though unless I can find a replacement for simple facebook connect I'm going to keep it.

  18. rmvalues
    Member
    Posted 2 years ago #

    I also use that simple facebook connect.

    Can jetpack author solve this bug so that it won't have conflict with it ?

    Thank you.

  19. Brandon Moeller
    Member
    Posted 2 years ago #

    Me. Too. I use simple facebook connect on a site and the new contact form won't work. Of course, I already have another solution for a contact form that came with the theme I'm using; but I hope future versions of Jetpack don't conflict with simple facebook connect, or vice-versa.

  20. rhakateza
    Member
    Posted 2 years ago #

    similiar problem with me, I think we should contact Simple Facebook Connect developers to fix this problem

  21. Tim Moore
    Moderator
    Plugin Author

    Posted 2 years ago #

    Thanks for pointing this out, @shellnick2003. We're looking into this to see if it is something we can fix from the Jetpack side or if SFC needs a patch. No ETA yet, but I'll try to keep you updated here.

  22. mandazi
    Member
    Posted 2 years ago #

    I also experienced the same problem where the form would not appear. I disabled the "Simple Facebook Connect" plugin and the form appeared. I was only using it to add the Facebook "Recommend" button, so I'll probably manually add that.

  23. cozbaldwin
    Member
    Posted 2 years ago #

    Hm, yes SFC is a very popular plugin. Hopefully whoever has to change their code, it's a simple change. Looking forward to hearing updates on this.

  24. Samuel Wood (Otto)
    Tech Ninja
    Posted 2 years ago #

    Ah, crap, did this get messed up again? I'll look into it.

    Tim: Expect an email from me. :)

  25. cozbaldwin
    Member
    Posted 2 years ago #

    Oh no. Otto's on a rampage again!

  26. Samuel Wood (Otto)
    Tech Ninja
    Posted 2 years ago #

    Heh. This particular mistake is so fundamentally difficult to spot that even the hardcore pros make it from time to time.

    If you're interested, the basic problem is described here:
    http://ottopress.com/2011/actions-and-filters-are-not-the-same-thing/

    This notably happens a lot to contact form plugins. I link to a thread from there where somebody found that using SFC with a different contact form caused emails from the form to be sent 3-5 times each. Same underlying problem.

  27. jimpepe
    Member
    Posted 2 years ago #

    FYI: I Just wasted nearly an hour troubleshooting because I updated Jetpack and inadvertently activated the new Contact Form portion. This caused the short codes to not expand on my home page (will not work in Widget Areas only on Pages/Posts) for my Contact Form 7 plugin, hence both my client home page contact forms were dead during this time, replaced by visible un-expanded short code from Jetpack Contact Form. Be fore Warned the Jetpack Contact Form will conflict with Contact Form 7 (my testing was with Contact Form 3.1.1 and 3.1.2, WordPress 3.1.3 and Jetpack Contact Form 1.3 released April 23 2012).

    James Pepe
    James Pepe Designs
    WordPress Web Design & SEO

  28. cozbaldwin
    Member
    Posted 2 years ago #

    I really want this to work. CF7 has become unreliable in some sites I use it on. A well-programmed "official" contact form plugin like this is exactly what WordPress needs right now.

  29. dgPehrson
    Member
    Posted 2 years ago #

    FYI - I don't have Simple Facebook Connect and the form does not show up. I even deactivated my plugins and still no contact form.

  30. cozbaldwin
    Member
    Posted 2 years ago #

    @dgPehrson, you may have a different issue affecting your site. Could you provide the theme and WP version you're using and perhaps a link?

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