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Jetpack by WordPress.com
[resolved] 1.3.2 broke JetPack (40 posts)

  1. Michael Adams (mdawaffe)
    Member
    Plugin Author

    Posted 1 year ago #

    Sounds like most of the issues here are resolved, but there were a couple other bugs this menu madness caused.

    In 1.3.4, we ended up going back to the old behavior for now: Clicking the top level Jetpack menu takes you to Jetpack (not stats).

    So many releases! :) Thanks very much, everyone, for letting us know about these bugs so we could address them quickly.

  2. Steve Davis T4
    Member
    Posted 1 year ago #

    Yes, thank you so much for the quick fix. It also broke my admin area, though I wasn't seeing the same argument problems that others were. In case this helps, I could see and access the main Dashboard, but clicking on any of the menu options took me to a page where Chrome couldn't connect to the server (including the Jetpack + Stats page). Not seeing the same kind of php error messages that others were — just broken on the admin side.

    UPDATED: Whoops, spoke too soon. Same behaviour as before. Downloaded the zip file and used FTP rather than updater. Once I try to activate Jetpack, I get the Chrome server error: The website encountered an error while retrieving http://SITE/wp-admin/plugins.php?activate=true&plugin_status=all&paged=1&s=. It may be down for maintenance or configured incorrectly.

    And then after that attempt to activate it, I can no longer access any admin pages — get the same error. Looks like I'm deleting the plugin again.

  3. shellnick2003
    Member
    Posted 1 year ago #

    1.3.4 completely killed our ability to log in to the dashboard. When we try to log in, it's just goes to a blank page.

  4. Tim Moore
    Moderator
    Plugin Author

    Posted 1 year ago #

    Could you both take a look at your PHP error logs (check with your host on where to get these)? It sounds like something is happening server-side for you and the logs may help me help you. Thanks!

  5. Steve Davis T4
    Member
    Posted 1 year ago #

    I just checked my PHP error logs, and I don't have any errors logged since January. When I get a PHP error or screw up some PHP by accident, I'll still actually see the error description popup within the browser, not just the Chrome/FFox whatever error page. So whatever it is, it doesn't appear to be server-side PHP at least.

  6. Tim Moore
    Moderator
    Plugin Author

    Posted 1 year ago #

    @steve.davis@t4america.org: could you try a different browser? I'm curious to know if maybe something got cached while things were broken yesterday.

  7. Steve Davis T4
    Member
    Posted 1 year ago #

    I tried it in Firefox and Safari, and had the same issue: Admin pages all work fine when I've deleted the plugin entirely, fine while Jetpack is uploaded via FTP but inactive, breaks admin plugin page when I attempt to activate, and then all other admin pages are broken after that attempt to activate JP.

    Firefox just shows a blank page with this address (same as Chrome does) in the address bar: http://SITE/wp-admin/plugins.php?activate=true&plugin_status=all&paged=1&s=

    Might be a conflict with another plugin? I don't have any fancy java running in the theme or header or anything like that. Akismet, IntenseDebate, WordPress.com Popular Posts, WordPress Firewall 2, Flickr Draft Post, and a few others that are inactive.

    S'pose I might upload Jetpack, deactivate all others, activate JP and if it works, activate other plugins one by one to see if that's the source of the problem?

  8. Tim Moore
    Moderator
    Plugin Author

    Posted 1 year ago #

    Yes, please try disabling other plugins and see if that helps. WordPress Firewall 2 might be a candidate that is blocking Jetpack requests for some reason.

  9. Steve Davis T4
    Member
    Posted 1 year ago #

    Tim, looks like it was a collection of plugins. I uninstalled everything (removed all files via FTP), installed Jetpack, and then put the plugins back one by one. Looks like it was WordPress File Monitor, WordPress Firewall 2, AND WP Table-Reloaded.

    Any idea why Jetpack would be killing these plugins? File monitor isn't all that important, but Firewall 2 has been helping to block Base64 injection attacks particularly.

  10. Tim Moore
    Moderator
    Plugin Author

    Posted 1 year ago #

    I installed all of those plugins on my local install and found this:

    http://pastebin.com/Ts5uLTFV

    It looks like File Monitor is not enqueuing scripts correctly, which breaks parts of the Dashboard.

    Firewall 2 is using has_cap incorrectly, which is also breaking the display of the dashboard.

    I think it is likely those two plugins, rather than Jetpack, causing problems for you.

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