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[resolved] plugin installs, but... (22 posts)

  1. Twinkling82
    Member
    Posted 2 weeks ago #

    I install the plugin at seems it works fine as I can activate it on the plugins page. The problems appears when I want to find the settings page so I can fiddle with it. It is nowhere to be found, the items are not added to my menu at the left side of my admin-content.

    This happens with other plugins too, by the way. I hope someone has a solution - it's like switch has been changed to avoid making my admin profile having access.

    No WP Role-secondary plugin installed.

    https://wordpress.org/plugins/tablepress/

  2. TobiasBg
    Member
    Plugin Author

    Posted 2 weeks ago #

    Hi,

    thanks for your post, and sorry for the trouble.

    This is likely related to the capabilities, which have to be restored.
    For that, please try the instructions in this post: http://wordpress.org/support/topic/troubles-with-tablepress-rights?replies=4#post-5585107

    Regards,
    Tobias

  3. Twinkling82
    Member
    Posted 2 weeks ago #

    As you can see in the thread you linked me to, that did not helped me. As said, this happens to other plugins for me as well.

  4. TobiasBg
    Member
    Plugin Author

    Posted 2 weeks ago #

    Hi,

    ok, that's strange. If this is happening with other plugins as well, I can only imagine that something is broken oder interfering with all those plugins here.
    Does this also happen when you deactivate all plugins except TablePress?

    Regards,
    Tobias

  5. Twinkling82
    Member
    Posted 2 weeks ago #

    Yes.

  6. TobiasBg
    Member
    Plugin Author

    Posted 2 weeks ago #

    Hi,

    ok... If possible, I'd like to take a direct look at this on your site. Could you therefore please create a temporary admin account for me and send me the details via email (the address is in the main plugin file "tablepress.php")? That way, I can investigate this directly. Thanks!

    Regards,
    Tobias

  7. Twinkling82
    Member
    Posted 2 weeks ago #

    En email should be on its way. :)

  8. TobiasBg
    Member
    Plugin Author

    Posted 2 weeks ago #

    Hi,

    I have received your email, but the credentials are not working :-( I only get an error message. Can you maybe check them and resend them?

    Regards,
    Tobias

  9. Twinkling82
    Member
    Posted 2 weeks ago #

    I realised I was too nervous granting access like that. I can forward snippets of code.

  10. TobiasBg
    Member
    Plugin Author

    Posted 2 weeks ago #

    Hi,

    no worries, I totally understand!
    Unfortunately, this means that I won't really be able to investigate this, as spotting conflicts in code without being able to run debug commands is virtually impossible for an issue like this :-(
    (If it makes you feel more comfortable, I have investigated other issues using a temporary admin accounts many times before (see other threads here in the forums), and given the reputation that I'm risking each time, I'd be stupid if I did anything bad on a site.)

    Regards,
    Tobias

  11. Twinkling82
    Member
    Posted 2 weeks ago #

    If you add a settings link via the plugin page, this could be a workaround. At the moment, I am waiting for another similar plugin to be updated.

    I'll reconsider this with the admin login if needed - but thank you for your time so far! :)

  12. TobiasBg
    Member
    Plugin Author

    Posted 2 weeks ago #

    Hi,

    there is a link to the TablePress screens on the "Plugins" page, actually.
    If you don't see that, that's another indicator that something with the capabilities is broken on your site. As capabilities play a big role in creating menu entries, that would explain why other plugins are also not visibile there.

    Regards,
    Tobias

  13. Twinkling82
    Member
    Posted 2 weeks ago #

    Here's what shows on the plugins page for me.

    http://i.imgur.com/Zc0dOC4.jpg

    No screens option. The other plugin I tried to install was out of date, but now when I tried an updated one, it added as intended. No clue whats happening for TablePress.

  14. TobiasBg
    Member
    Plugin Author

    Posted 2 weeks ago #

    Hi,

    yes, the link is definitely missing there. That confirms that there's something odd going on with the capabilities on your site.
    If the instructions to reset them from http://wordpress.org/support/topic/troubles-with-tablepress-rights?replies=4#post-5585107 really don't work, can you maybe try to add them manually with a plugin like Members (https://wordpress.org/plugins/members/ )?

    Regards,
    Tobias

  15. Twinkling82
    Member
    Posted 2 weeks ago #

    I know why that do not work. When I click save, it doesn't really save, or it changes back to 24, because when I find it after saving, it still says 24. Is the comma on purpose?

    {"plugin_options_db_version":24,"table_scheme_db_version":3,"prev_tablepress_version":"1.4","tablepress_version":"1.4","first_activation":1404437447,"message_plugin_update":true,"message_plugin_update_content":"","message_donation_nag":true,"use_custom_css":true,"use_custom_css_file":true,"custom_css":"","custom_css_minified":"","custom_css_version":0}
  16. TobiasBg
    Member
    Plugin Author

    Posted 2 weeks ago #

    Hi,

    no, that's on purpose actually. Setting the value to 0 and saving will reset some things in TablePress internally, and at the end of that re-initialization routine, the version is set to the current value of 24 again.
    The comma is also correct, that separates the entry from the next one (it's JSON code).

    Just to be sure: The user that you use is a regular "Administrator" user? Can you then maybe check with a plugin like Members if the capabilities are applied?

    Regards,
    Tobias

  17. Twinkling82
    Member
    Posted 2 weeks ago #

    Yes it is, it is the main admin user. And it's the only one I am logging in with on that wordpress install. I write and publish the posts on the behalf of the other users, applying their user to the post.

  18. TobiasBg
    Member
    Plugin Author

    Posted 2 weeks ago #

    Hi,

    ok. Then checking and maybe manually assigning the capabilities with e.g. Members should work. Can you please try that?
    (I was asking because some users create separate/custom user roles, which then require some extra steps.)

    Regards,
    Tobias

  19. Twinkling82
    Member
    Posted 2 weeks ago #

    It doesn't add "roles" in the "users" section. And Members is out of date as well.

    Compatible up to: 3.7.1
    My install is at 3.9.1

  20. TobiasBg
    Member
    Plugin Author

    Posted 2 weeks ago #

    Hi,

    Members is not directly outdated. It's working fine on WP 3.9.1 as well, it just hasn't needed a fix or update in while, so that its author hasn't changed that "Compatible up to" version number.

    If you can't see the "Roles" section under "Users" either, this really indicates that something with roles and capabilities is broken on your site.
    Unfortunately, I'm out of ideas regarding what else we could try without being able to directly look at this on the site. Sorry :-(

    Regards,
    Tobias

  21. Twinkling82
    Member
    Posted 2 weeks ago #

    I could try and look in the MSQL database if I know what to look for.

  22. TobiasBg
    Member
    Plugin Author

    Posted 2 weeks ago #

    Hi,

    I think WordPress stores the capabilities in the "user_meta" table, but I'm not sure.

    Regards,
    Tobias

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