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IDX Broker WordPress Plugin
[resolved] Poor Customer Service (4 posts)

  1. lizvoss
    Member
    Posted 2 years ago #

    If you have other options, use them. IDX Broker's platform is very poor, and the customer service is even worse. It could be my expectations, but judging from the other ratings I seriously doubt it.

    http://wordpress.org/extend/plugins/idx-broker-wordpress-plugin/

  2. IDX Broker
    Member
    Plugin Author

    Posted 1 year ago #

    We show that your account is still in good standing. We also show no record of having received any Support emails from you. Did you call about something that we were unable to resolve?

    Our email turnaround time is clocked at < 2 hours, and you will always talk to a human being when you call 800-421-9668. Wait times are typically < 1 minute.

  3. lizvoss
    Member
    Posted 1 year ago #

    Member
    Posted 1 month ago

    IDX Broker
    Member
    Posted 30 minutes ago

    Need I say more???

  4. IDX Broker
    Member
    Plugin Author

    Posted 1 year ago #

    We had not been receiving notifications from WordPress Support Forums, and those notifications were definitely not being forwarded to our Support team. For that, we apologize.

    We are happy to see that you continue to subscribe to our services, and wish you the best of luck in the future.

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