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Store Locator Plus
CSA Hosting Service Temporarily Offline (4 posts)

  1. Charleston Software Associates
    Member
    Plugin Author

    Posted 1 year ago #

    Liquidweb, the CSA hosting provider, has managed to crash the server AGAIN. This is the second time in less than 60 days they have managed to shut down the primary server which impacts the online ordering system, license system, and basic technical documentation.

    We are currently at the mercy of their tech staff to get this back online as we have ZERO access to our own server at this point. They will not give an ETA for getting the server back online.

    If you cannot access the CSA site please check back. You can also ping Liquidweb support via support@liquidweb.com and reference ticket #3478008 to ask them for an ETA on the CharlestonSW.com domain coming back online.

    I apologize in advance for any inconvenience.

    http://wordpress.org/extend/plugins/store-locator-le/

  2. Charleston Software Associates
    Member
    Plugin Author

    Posted 1 year ago #

    From LiquidWeb... 2 hours after server failure... guess some notice, even hours late, is better than not even acknowledging the issue...

    The shared server that you site is hosted on has experienced failed
    hardware. Our system restore team is working diligently to restore the
    server as quickly as possible. If you have any questions or concerns
    please open a ticket or contact us at 1-800-580-4985

    Thank you for your patience.

  3. Charleston Software Associates
    Member
    Plugin Author

    Posted 1 year ago #

    Liquidweb has restored PART of the server after nearly 22 hours of downtime. The main website appears intact but portions of the license & reporting server are still missing.

    I *think* purchases and license validation is working but I cannot get into my management and reports interface to be 100% certain.

    I will make note here once all systems are back online.

  4. Charleston Software Associates
    Member
    Plugin Author

    Posted 1 year ago #

    Server is back up! Nice!
    http://www.charlestonsw.com is open for add-on pack purchases and license validation again.

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