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Google Authenticator
[resolved] Can't access Dashboard anymore (9 posts)

  1. mickotoole
    Member
    Posted 1 year ago #

    Hey, i installed the Google Authenticator plugin and activated it. When I go to log on to the backend of my site I'm prompted for my username, password and Google Authenticator code. After I enter these details I see a "Page cannot be displayed" message. If I navigate to the front page of my site I can see the toolbar at the top of the site as if I'm logged in but I cannot get to the wp-admin page. Has anyone else had this problem? Any ideas on how to get it sorted? I've synced both my phone and my server and the times are identical but still no joy.

    http://wordpress.org/extend/plugins/google-authenticator/

  2. hrfishbowl
    Member
    Posted 1 year ago #

    i'm having a similar issue...and it just happened recently. i've had no issue displaying the Google Analytics Summary on my dashboard for years and then all of a sudden i'm getting the following message:

    "No Analytics account selected. Double check you are authenticated with Google on Google Analyticator's settings page and make sure an account is selected."

    of course, when i check to make sure i'm authenticated, all seems well. and when i go straight to google.com/analytics/ all seems well too.

  3. @hrfishbowl, please start your own thread. Interrupting someone else's thread like that is considered impolite.

    Unless you are on the same server, with the exact same setup, you are only distracting from micktoole's problem and not helping with his problem.

    If you want to solve your problem then creating your own topic is really the way to go.

    After I enter these details I see a "Page cannot be displayed" message. If I navigate to the front page of my site I can see the toolbar at the top of the site as if I'm logged in but I cannot get to the wp-admin page.

    @mickotoole, Can you check your server's error logs? That "page cannot be displayed" should be logged and the error may tell you where the breakdown is.

  4. mickotoole
    Member
    Posted 1 year ago #

    I tried logging in using my phone and I see the following in my server logs. (IP address changed by my for privacy). I get the same problem on my phone only this time instead of a warning page I get a blank page.

    [ Moderator note: please use the backtick character or the code button for log data too. ]

    mysite.com:80 123.45.67.89 - - [31/Aug/2012:15:49:25 +0100] "GET /wp-admin/images/wordpress-logo-2x.png?ver=20120412 HTTP/1.1" 200 5144 "http://mysite.com/wp-login.php?redirect_to=http%3A%2F%2Fwww.mysite.com%2Fwp-admin%2F&reauth=1" "Mozilla/5.0 (Linux; U; Android 4.0.3; en-ie; HTC Sensation XE with Beats Audio Build/IML74K) AppleWebKit/534.30 (KHTML, like Gecko) Version/4.0 Mobile Safari/534.30"
  5. That log get's a 200 status code, so that request was good. Do you have access to your web server's error_log file?

    If you can't get access to that log, or the log is coming up empty, make a backup copy of your wp-config.php file and give these steps a try.

    http://codex.wordpress.org/Editing_wp-config.php#Configure_Error_Log

    That might get you the data to see what's going on.

  6. hrfishbowl
    Member
    Posted 1 year ago #

    please accept my apologies.

  7. mickotoole
    Member
    Posted 1 year ago #

    Apologies for not using the backtick for my last post.

    OK I've turned on debugging and I've noticed something rather interesting

    Fatal error: Call to undefined function update_options() in /var/www/clients/client4/web19/web/wp-content/plugins/wordpress-seo/admin/class-admin.php on line 441

    It looks as though my SEO plugin is causing the issue. I assumed it was caused by the Google Authenticator plugin as everything was hunky dory before I installed it.

  8. Lots of apologizing going on. Don't sweat it either of you, it's all good. :D

    Hrm. That's an odd one but I think that SEO plugin had a bad/goofy/whoops update and could be causing the problem.

    If you haven't already done so, try deactivating the SEO plugin and see if that resolves the Google Authenticator issue you are having.

  9. mickotoole
    Member
    Posted 1 year ago #

    Thaknks for all the help. It turned out that it was indeed another plugin that caused the problem. I disabled all the plugins and I can confirm that the Google Authenticator plugin is working a treat.

    All the best.

    Mick

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