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[resolved] Took out site (7 posts)

  1. uhdayna
    Member
    Posted 1 year ago #

    I just downloaded and activated plugin and now my site is gone. I don't even get a page source now.

    Please help! http://gbgals.com/atthemovies

    Thank you.

    http://wordpress.org/extend/plugins/gallery-plugin/

  2. bestwebsoft
    Member
    Plugin Author

    Posted 1 year ago #

    Hello,

    Most likely you have a conflict between theme and plugin.
    In order to analyze this issue, please provide WordPress admin panel access.

    Best regards,
    Oksana

  3. Marventus
    Member
    Posted 1 year ago #

    @uhdanya: your site seems to be displaying fine (screenshot). Also, never ever share your admin panel login info, even when you are asked for it in the forums.
    @bestwebsoft: There is always another way around to solving a pb than asking someone to share their admin panel login info publicly. It is extremely unsafe to do so, plus it would get moderated anyways as per Forum Guidelines:

    Note: Anything you put in a forum topic or a pastebin is public. Anybody can see it. Don't post any passwords or private info there.

  4. Start with the basics first.

    I just downloaded and activated plugin and now my site is gone.

    Using FTP or whatever file management tools your host provides you with, locate and delete the wp-content/plugins/gallery-plugin directory. Just that one gallery-plugin directory only.

    Doing that does not require WordPress dashboard access and if that plugin did cause the issue then just deleting that one directory will get you up and running.

    @Oksana, As a general rule of thumb, please refrain from asking forum members for WordPress admin access.

    I'll concede that sometimes that may be necessary to get to the bottom of an issue or even debug a problem but let's make that an absolute last resort.

    There are other methods to get to the bottom of a problem and it's never a good idea for people to grant access to (frankly) strangers on the Internet.

  5. alchymyth
    The Sweeper & Moderator
    Posted 1 year ago #

    also check with themeforest as the seller of your commercial theme, if this is a known conflict.

  6. bestwebsoft
    Member
    Plugin Author

    Posted 1 year ago #

    @Jan Dembowski@Marventus I didn't mean that the uhdayna needs to post her accesses publicity, everyone can contact us via contact form or email (which are located on each our WordPress plugins page).

    I apologize if I have expressed myself badly.

    Best regards,
    Oksana

  7. uhdayna
    Member
    Posted 1 year ago #

    Thank you all. I was able to just delete the file in FTP. I just had a short panic moment. I will contact the developer directly and see if I can get some assistance in order to make this work.

    Thanks again!

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