I noticed your email this morning and I apologize for the lack of support a few weeks ago. Can you resend the email as I cannot find it.
The support forum has been updated to a different forum as we were having issues with the past one. All posts had to be removed during this process.
We are in the process of working on documentation and providing better support. We are working on an FAQ section, how-to videos and guides. We currently have the new community forum, support ticket system and will soon provide phone support.
These will be available on our website: http://www.firestormplugins.com