Support » Plugin: Fast Secure Contact Form » [Plugin: Fast Secure Contact Form] Form messages not being sent to "Email to"

  • Resolved authentictech

    (@authentictech)


    Thank you for this excellent plugin!

    Fast Secure Contact Form (Version: 3.1.3.1; WordPress 3.3.1) is no longer sending messages. The plugin worked when I set up the form initially and tested it but several months have passed and the website owner has informed me no emails have been received for some time. I have tested the form over 24 hours and confirmed it is not sending messages.

    I have tried the following different options:

    1. I used an “Email To:” address from the same domain as the website. (I have also tried with multiple emails from different hosts.
    2. I have added an address from the same domain to the “Custom E-mail From” field and enabled it.
    3. I have tried WordPress, geekMail and PHP options.
    4. I have tried enabling and disabling settings for both “Enable Form Post security by requiring domain name match” and “Enable checking DNS records for the domain name when checking for a valid E-mail address”.

    With all the above messages are not being sent. However,

    1. Autoresponder messages are sent to the form user correctly.
    2. The “Send a Test E-mail” does send a message correctly.
    3. The web host have tested PHP’s mail function and confirmed it works.
    4. Mail server IP address is not blacklisted
    5. Not using GoDaddy host

    I am grateful for any help to get the form working again.

    Thanks.

    http://wordpress.org/extend/plugins/si-contact-form/

Viewing 6 replies - 1 through 6 (of 6 total)
  • This is the help page:
    http://www.fastsecurecontactform.com/email-does-not-send

    If you would like me to log in and check things for you, make a premium support ticket here:
    http://www.fastsecurecontactform.com/support

    Thread Starter authentictech

    (@authentictech)

    Thanks. I had used that page as a checklist previously to eliminate all the reasons.

    I am just waiting to hear back from the web host about a few things.

    I did also just deactivate and delete the plugin and then install a fresh copy with default settings but it didn’t send form messages either (although the FSCF tests worked with all 3 mailer functions).

    I may also try WP Mail SMTP plugin. Then I may open a ticket if I don’t get anywhere with that.

    Regards.

    Thread Starter authentictech

    (@authentictech)

    I used the WP SMTP Config plugin as the WP Mail SMTP plugin mentioned on your help page is not marked as compatible with WordPress 3.3.1. That has caused messages to now be sent.

    I’m curious, assuming I did correctly try all steps on http://www.fastsecurecontactform.com/email-does-not-send would there be any particular issue that you think is likely the cause of this problem? The reply from the webhost (Servage.net) suggests they do not have any measures in place that could be deliberately blocking the form messages.

    Anyway, it might be impossible to answer this without logging into the website but as it is working now I won’t take up more of your time with that option.

    Thanks.

    Thread Starter authentictech

    (@authentictech)

    P.S. If you’re curious, Mike, I can give mail you a login but, otherwise, no problem.

    If it is working now, I would not need to spend time on it. Sometimes it is hard to determine just what the problem is. Hope that helps.

    Mike

    Thread Starter authentictech

    (@authentictech)

    Thats’s OK. I can’t spend much time on it either as it is someone else’s site and I am not being paid to fix it. As long as the other plugin makes it work the owner is happy.

    I thought this might be worth mentioning, as I had set up PHP logging and I found this entry:

    [12-Feb-2012 19:54:13] PHP Warning: session_start() [function.session-start]: Cannot send session cache limiter – headers already sent (output started at /wp-includes/functions.php:3587) in /wp-content/plugins/si-contact-form/si-contact-form.php on line 1810

    Could this be a problem?

Viewing 6 replies - 1 through 6 (of 6 total)
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