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[resolved] Difficulty with setting up (7 posts)

  1. Petsearchers Canada
    Member
    Posted 1 year ago #

    Hi. Brand new to wordpress and this plug in is exactly what we need. I am having some major issues getting it set up, even after (I think) I followed the instructions.

    I'm getting a 404 error and the layout is not working at all. Idk if I need too much help for a free plug-in, but any assistance you can offer would be greatly appreciated.

    http://www.petsearcherscanada.com
    thanks in advance

    http://wordpress.org/extend/plugins/wordpress-faq-manager/

  2. Petsearchers Canada
    Member
    Posted 1 year ago #

    You can view the link to faq on the services and pricing page - I can't get it to show on a menu either.
    thanks!

  3. Andrew Norcross
    Member
    Plugin Author

    Posted 1 year ago #

    Looks like you got it sorted out? I can go here:

    http://www.petsearcherscanada.com/service-options-and-pricing/

    and here

    http://www.petsearcherscanada.com/question/do-you-offer-a-guarantee/

    and they load. also the expand / collapse functions.

  4. Petsearchers Canada
    Member
    Posted 1 year ago #

    Thank you so much for responding, I can see I wasn't clear in my first post.

    The first issue is how it's displayed - I've seen a number of sites where it is displayed in a full page format, rather than the blog style layout - I simply want the questions all on one page, similar to this site http://www.glamairbrushtan.com/faq/. The layout on mine has them all on one page (where the expand/collapse works), and also on separate pages as posts. I can't change the page type that I can see anywhere to achieve this. I tried going through the instructions again and i can't see what I've done wrong. Not sure if this is a limitation of my theme?

    the 404 error I am getting is when I use the breadcrumbs at the bottom of the page and click on home>FAQ, which should be the "main" FAQ page I think - I need to add this to my menu.

    thanks again for looking at this for me! I've spent a couple of hours and can't figure it out, I'm sure it's a simple fix if I had more knowledge with wordpress.

  5. Andrew Norcross
    Member
    Plugin Author

    Posted 1 year ago #

    by default, each FAQ is it's own item, as that is how WordPress stores posts / pages (which FAQs are a type of post). Those are going to be there whether or not you use the shortcodes on a page.

    If you want an FAQ page, you need to create it and add the shortcode. I may add an option to 301 redirect all the individual FAQs to a main 'questions' page, but that's not there currently.

  6. Petsearchers Canada
    Member
    Posted 1 year ago #

    Thank you so much for your help. It was a simple fix! Ecellent plug in and fantastic support.
    Much appreciated

  7. Andrew Norcross
    Member
    Plugin Author

    Posted 1 year ago #

    Glad you got it sorted out!

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