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FanBridge signup
[resolved] Invalid Form Title (4 posts)

  1. shawnWP
    Member
    Posted 1 year ago #

    USERID
    <?= get_option(FBSG_FORM_PREFIX . FBSG_SN_USER_ID); ?>
    FORM TITLE
    <?= get_option(FBSG_FORM_PREFIX . FBSG_SN_FORM_TITLE, 'Join my list'); ?>

    The settings page has the above info pre-populated, when I change it to my account number and title, I get the following:

    Invalid FanBridge User ID
    Invalid form title

    Please advise.

    Thank you.

    http://wordpress.org/extend/plugins/fanbridge-signup/

  2. FanBridge
    Member
    Plugin Author

    Posted 1 year ago #

    Hi Shawn,

    You are probably receiving this error because you have not entered the correct account ID. Are you using the number found under your My Account page in your FanBridge account?

    Also, have you tried editing this information from the settings page for the plugin? Please try this method and let me know if you receive an error.

  3. shawnWP
    Member
    Posted 1 year ago #

    Correct Account ID was entered. I also opened a ticket with you (FanBridge) directly. Here is that thread. It's been 3 weeks and no resolution.

    https://fanbridge.zendesk.com/requests/42600

  4. FanBridge
    Member
    Plugin Author

    Posted 1 year ago #

    Hi,

    Someone here is responding through that ticket just so we can make sure that your account information is kept private. Right now, our tech team is looking to see what the issue might be between your site and our plugin, since this is an isolated error.

    I apologize for the delay and inconvenience.

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