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Facebook Share Statistics
[resolved] Blank page in the admin area (6 posts)

  1. newpixel
    Member
    Posted 3 years ago #

    Hi

    We installed the plugin the other day, and it was working great until we selected 'show all', and it returned a blank page (under Dashboard > FB share stats).

    We tried deactivating and deleting all the plugin files & folde, and then reinstalling but we still get the blank page.

    Is there anything else we need to do to 'really' uninstall it? Thanks!

    -rich

    http://wordpress.org/extend/plugins/facebook-share-statistics/

  2. Carmine Olivo
    Member
    Plugin Author

    Posted 3 years ago #

    Hi rich, thanks for reporting,
    the plugin store only one tuple in the wp_options of your database, you can find and delete it for to remove all settings, the option_name is "coFSS-settings".
    Alternatively, you can install the new development version then delete the plugin:
    http://downloads.wordpress.org/plugin/facebook-share-statistics.zip
    This new version implement a new method for to remove the settings and resolve the bug.

  3. newpixel
    Member
    Posted 3 years ago #

    Thanks Carmine... removing the row from the database cleared it up!

    While I have you here, how does the plugin determine which posts to show like/share info for? I have the 'Number of posts to show' at 20, but it only shows 5 posts in the table. If I set it to 15, it shows 3. There are posts that I know have been 'liked' but don't show up. So how does it populate the table?

    Thanks again

  4. Carmine Olivo
    Member
    Plugin Author

    Posted 3 years ago #

    It takes the lasts 15, 20, N posts and shows those that have at least 1 share on Facebook, until you don't select 'show all' (in this case, it should show all the N posts, even if their counts are 0). For the counts, it's important that the URL that has been 'liked' is exactly the same of the URL of the post.

  5. newpixel
    Member
    Posted 3 years ago #

    Ok great, I understand.

    In case you didn't know about this, the stats page gets 'wiped out' if I choose 'view all' & 'order by rating' and a # of posts to show that is 30 or higher (not sure if 30 has any meaning to you- just what I'm observing). That's when I have to delete the database row to get it back.

    Also something you might be interested in- my post with the highest number of shares/likes doesn't show up in the list if I set the 'categories' field like this:
    1,3,4,5,6,7,8,9,10,11,12

    The post in question happens to be in category '7'... If I set the categories field to just '7' however, it shows up!

    So maybe that is a bug of some sort? I will tell you right here that I will donate to your cause if you can fix that last one for me... thnx :)

    -rich

  6. Carmine Olivo
    Member
    Plugin Author

    Posted 3 years ago #

    I thank you again! You may enable some debugging informations in the facebook-share-statistics.php (of the development version) by changing define( "ERRORS", FALSE ); to define( "ERRORS", TRUE ); in the first lines. I do not know the cause of your problem with more than 30 articles, it is not a common issue.
    Regarding the other question, it is not a bug. That post is no longer on the list because, adding other categories (and so other posts), move it out of the first N positions. However you can add other posts in the table, adding the ID in the same field used for pages.

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