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[Plugin: Facebook Comments] Problem with Comment Moderation Area (6 posts)

  1. maxmanus
    Member
    Posted 3 years ago #

    I installed Facebook comments plugin with no problems. The problem occurs when I try to enter the Comment Moderation Area. I get a message "Sorry, something went wrong. We're working on getting this fixed as soon as we can". It lasts for two days now. A similar thing occurs when I click on "Create an App to handle your comments". Otherwise, the comments are running smoothly, the only problem, like I said, is I can't access them to get them changed (delete or block).
    What is the problem?
    Thanks!

  2. Peadig
    Member
    Posted 3 years ago #

    this seems odd. have you set up any other apps? can you access them?

    the problem is from facebook's end. you may want to email their support team.

    have you simply clicked on the main landing page for moderation?
    http://developers.facebook.com/tools/comments

  3. maxmanus
    Member
    Posted 3 years ago #

    Yes, I clicked on the main landing page http://developers.facebook.com/tools/comments link and get a error message I wrote. When I try to set up (from my Facebook account) another app, after entering Security Check letters I get message "Sorry, something went wrong. We're working on getting this fixed as soon as we can". Do you know, in which e-mail address to send a letter to facebook support team?
    So, you think the problem is from Facebook's end? It is strange that it did not resolve for several days?
    Thanks.

  4. Peadig
    Member
    Posted 3 years ago #

    this means it is an issue with facebook. get in touch with their support team who will try and figure it out.

  5. maxmanus
    Member
    Posted 3 years ago #

    The problem still exists. But, I have a new question. Is it possible to combine Facebook and WordPress comments to appear in one place? (to mix them)
    Thanks.

  6. Peadig
    Member
    Posted 3 years ago #

    i have witnessed other people having this issue. weird.

    re: merging - not as yet but there are plans to. no completion date for this unfortunately

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