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Events Manager
[resolved] Single events disappeared (39 posts)

  1. getter
    Member
    Posted 2 years ago #

    Hello!

    I had 4 single events with different date (2 events for 1 day and 2 events for 2 days, a weekend).

    I have 5 recurring events with 60 times at all (5*12, til April every week the same 5 events).

    I dint know exactly when, maybe 1 week after i posted all the events i made some change in all recurring events. And 1-2 days after i checked my events and single events got lost. One of the single events was posted by someone else with bookings. And even bookings got lost with the events.

    The recurring events still there. Ah one more thing, the locations what were made for the single events exists, they are still there.

    I checked the database but only recurring events there, no sign of the single events (except the locations table, where i found the single event locations)

    I know, i must make events again, and apologize for the lost bookings, but i dont want this kind of malfunction again. Any idea why this happened or what happened?

    Thanks, Peter

    P.s.: Im the admin of the site :D

    http://wordpress.org/extend/plugins/events-manager/

  2. Marcus
    NetWebLogic Support
    Plugin Author

    Posted 2 years ago #

    Hi Peter,

    No idea why this would happen. There's been one other person with a complaint like this, but I haven't been able to reproduce this at all.

    The ONLY time events get deleted (by EM) like this is when you edit a recurring event, however, it will only delete events with a recurrence_id matching the event id of the recurring event you're editing.

    My suspicion is that somehow your records are assigning recurrence id fields to the wrong events, an then they get deleted. Not sure how, but that's the only thing I can think of.

  3. getter
    Member
    Posted 2 years ago #

    Thank you, so i will delete all the recurring events and hope wont be any problem :)

  4. tallgadgy
    Member
    Posted 2 years ago #

    I love this plugin as it does exactly what I want it to. However, I am tearing my hair out because of this same problem so am unfortunately close to having to remove the plugin and try another solution!

    Over a week ago I had added quite a few individual events as well as some recurring ones. Last Tuesday I notices that all the individual events had disappeared even though we hadn't yet reached the event dates. All of the recurring events remained though.

    Hoping this was just a one-off glitch I re-entered all of the individual events last Wednesday and they remained on the site all over the weekend. Today however, I notice that they have all disappeared again!

    They also don't appear if I search in 'all events', 'past events' or 'future events'.

    This issue has been raised by a number of users now so could the developers please do something to resolve it properly. I would love to but the Pro version for the added functionality but can not now do that until the basic plugin works properly.

    I would be happy to work with the developers if they would like to suggest anything to try to resove this for myself and other users too.

    Thanks

  5. Marcus
    NetWebLogic Support
    Plugin Author

    Posted 2 years ago #

    Firstly, 'Disappeared' can mean a few things. You need to check two places to confirm if they are just 'missing' or were actually deleted:

    wp_em_events
    wp_em_posts

    There should be record for each event in both tables. You can locate the corresponding post ID from wp_em_events post_id table. Are they gone from there too?

    The only thing I could suggest is everyone post their plugins here, specifically backup related plugins or plugins that mess with your file system.

    Maybe hosts might help, very few people have this, so there must be a common denominator somewhere.

  6. tallgadgy
    Member
    Posted 2 years ago #

    Hi Marcus,

    Thanks for the reply.
    Looking in wp_em_events there are only the recurring events and none of the individual events.

    I don't have a wp_events_posts at all! The only wp_em's I have in the list are:

    wp_em_bookings
    wp_em_events
    wp_em_locations
    wp_em_meta
    wp_em_tickets
    wp_em_tickets_bookings

    I have wp_posts but assume that is different.

    I have quite a few plugins but here's a list if it will help:
    Adsense-Deluxe, Akismet, Bunny's Technorati Tags, Facebook Social Plugins, FasterIM Opt-In, Get The Image, Google XML Sitemaps, Jerome's Keywords, PubSubHubbub, RSS Footer, SH-Autolink, Smart Youtube Pro, Subscribe Me, WordPress Database Backup, WordPress Firewall, WordPress Google+1 Button, WP-Generic Footer, WP Admin Bar2, WP Head, WP to Twitter.

    Does any of that shed any light on anything?

    Thanks,
    Chris

  7. Marcus
    NetWebLogic Support
    Plugin Author

    Posted 2 years ago #

    sorry, typo, i mean wp_posts

    i need to compare plugin setups, but the backup plugins raise a red flag.

  8. atirving
    Member
    Posted 2 years ago #

    Hi All,

    First off, thanks Marcus for the reply on FB. Overall I think Events Manager does a great job; I'm test driving and hopefully if all goes well, I'll become a pro!

    Here's the sequence of event of how my single events disappeared. (I'm using the most recent version of EM)

    ~ I added an event with a title in ALL CAPS (that was what did it, I think, because I later saw in another forum string how that can be deadly). All single events and their bookings stopped showing up.

    ~ I checked my database and all the single event information and bookings were lost.

    ~ I made that change suggested here:
    That is,
    --- in /wp-admin/includes/upgrade.php line 1471, I changed
    --- "$cqueries[trim( strtolower($matches[1]), '`' )] = $qry;" to
    --- "$cqueries[trim($matches[1], '`' )] = $qry;".

    That may have corrected the problem moving forward but didn't bring back any single events.

    ~ Like the user above, the locations were saved.

    ~ I learned how to back up my database. Duh.

    And just an FYI about me: I am a tech savvy French teacher, but that's it. So there's been a HUGE learning curve for me here! Thanks to everyone who supports these forums, esp. Marcus with his quick replies.

  9. atlantagatoday
    Member
    Posted 2 years ago #

    Hi Marcus

    Just wanted to say this is a great plugin!

    I lose single events whenever I enter an event for more than one day. I still retain all locations, but the single events just disappear.

    I do not use a backup plugin and I am running WP 3.3.1 w/ Revolution Church Theme.

    Now I still have an events category set up under posts which I had before adding EM. I am not sure if that is a problem or not.

    Would like to fix problem so I can go PRO!

  10. Marcus
    NetWebLogic Support
    Plugin Author

    Posted 2 years ago #

    could use some more info, specifically :

    The only thing I could suggest is everyone post their plugins here, specifically backup related plugins or plugins that mess with your file system.

    Capital letter names or multi-day events can't have any effect on this.

    @atlantagatoday does this happen to you reliably i.e. each time you try to add an event? if you or anyone can repeat this reliably, I'd not mind having a look and hopefully figure out the issue.

  11. wwcabd
    Member
    Posted 2 years ago #

    Also had this happen. It was immediately following adding the calendar shortcode to a page, but I cannot image why that would be related.

  12. seeker286
    Member
    Posted 2 years ago #

    We seem to have the same issue: http://www.stlculturalevents.com. We aggregate a lot of events and we haven't been tracking what was entered outside the website, so we're relying on memory to know what has disappeared.

    We're using the latest versions of WordPress and Events Manager - updated to EM 5.1.1 today. Our plugins:

    Akismet, Better Delete Revision, Contact Form 7, Contact Form to DB Extension, Events Manager, Events Manager Category Widget, Google Analytics Dashboard, Google Analytics for WordPress, Media File Sizes, Official StatCounter Plugin, PayPal Donations, Redirection, Revision Control, Tweet Like Google+1 and Share, WordPress Database Backup, WP-Polls, WP Autoresponder.

    I have disabled the backup plugin, and we're keeping closer watch for missing events.

    The plug-in is great, and we look forward to tracking down the problem.

  13. Marcus
    NetWebLogic Support
    Plugin Author

    Posted 2 years ago #

    that's two people with "WordPress Database Backup"

    anyone else?

  14. atirving
    Member
    Posted 2 years ago #

    I back up my database manually through my host provider, not through WordPress.

  15. atlantagatoday
    Member
    Posted 2 years ago #

    you can definitely take a look at my site http://www.atlantagatoday.com
    it happens only if I add a recurring event which I won't do anymore

    Plugins:
    Akismet,Category Order,Reveal IDs,WP Security Scan, WP No Category Base,
    XML Sitemaps, WordPress Editorial Calendar,WP Smush.it, WP Email Capture,
    Shareaholic | email, bookmark, and share, pageMash,Google XML Sitemaps,
    KB Robots.txt, Events Manager 5.0.50, Contact Form 7, All in One Adsense and YPN, All in One SEO Pack

    Let me know what else you need!

  16. babrees
    Member
    Posted 2 years ago #

    I confirm that it is conflicting with WordPress Database Backup.

    I deactivated that plugin, did a test event and it showed. It stayed there when I activated the backup again.

    The posts I did after upgrading and with the backup activated are in the database but refuse to show, even when I deactivate the backup plugin

  17. rubs
    Member
    Posted 2 years ago #

    I have a similar situation, although I don't use the WordPress Database Backup plugin. All entries disappeared at once at our customer's web site. Unfortunately I can't send more info from our customer, because he can't tell us any details.

    But here's some info from our side: The table wp_em_events was completely empty, so I've restored some entries manually from a previous backup. Then I've recovered the corresponding entries from the wp_posts table according to the post_id field. So now I see those events using the [events_list] shortcode, but the events list (wp-admin/edit.php?post_type=event) is still empty.

    Something still seems to be missing, what could it be?

    (Thanks for this great plugin.)

  18. Marcus
    NetWebLogic Support
    Plugin Author

    Posted 2 years ago #

    I think I've fixed this.... at least for people with a specific situation. If you click to add a new event, and you notice all your events disappear right after that (all, not just some), then the latest dev version should fix this.

    This was caused by a bug when deleting auto-drafts by wp (which wp does automatically when you create a new page/post/event/etc.). If you have a auto-draft of a recurring event, this can happen.

    Now... this doesn't mean WP Backup is causing another probable, since it'd be quite easy for a backup program to overwrite old changes.

  19. atirving
    Member
    Posted 2 years ago #

    Thanks Marcus!

  20. robyone
    Member
    Posted 2 years ago #

    I had the same issue, all events were deleted, probably creating a new page...
    Anyhow, I don't use WP backup and not even recurring events (they are disabled in General Options). So issue shouldn't be caused by recurring events...
    I try to upgrade to ver 5.1.2.

  21. Marcus
    NetWebLogic Support
    Plugin Author

    Posted 2 years ago #

    if it happens again from 5.1.2 onwards, bump this.

  22. babrees
    Member
    Posted 2 years ago #

    Thanks Marcus. It is now working for me.

    Just one thing though - the posts that I did the other day don't show, although they are in the database.

    How do I get them to show?

    Thanks

  23. agelonwl
    Member
    Posted 2 years ago #

    @babrees

    did you try to check Settings > Pages > Event List/Archives > Are current events past events?

  24. babrees
    Member
    Posted 2 years ago #

    @agelonwl
    Just tried it now, doesn't change anything and they still remain hidden

  25. agelonwl
    Member
    Posted 2 years ago #

    I see, can I also know the date range and if it is a recurring event?

  26. babrees
    Member
    Posted 2 years ago #

    Hi.

    I have this sorted now!!! For some reason they were all showing in the month of February and dates gone by! No idea why, I know for sure I did not enter them into Feb. Anyway, sorry about that, I have now managed to amend them and it's looking fine.

    Thanks for your help, much appreciated!

  27. agelonwl
    Member
    Posted 2 years ago #

    that's great.

  28. snes86
    Member
    Posted 2 years ago #

    I've also had this problem, and have no idea about where it does come from.
    Events disappeared from em_events table as well, and just recurring ones stayed.

    I have no backup plugin installed, however i'll post a list of them:
    WP Banner, CodeStyling Localization, Duplicate Post, MailChimp, WordPress Importer.

    At the moment i'm running version 5.0.51 of Event Manager.

    Do you have any suggestion about recovering events?
    Should i install a backup plugin or is there a fix or any other solution?

    Thanks

  29. seeker286
    Member
    Posted 2 years ago #

    I recommend doing regular database backups through your website hosting control panel with phpMyAdmin, etc. That way if any events disappear, you can restore the database from the backup.

    As an update, we temporarily deactivated all non-critical plug-ins, including backup, for a couple of weeks. We saw no disappearing events, and have re-activated all the plug-ins. There's no sign of problems so far (fingers crossed).

  30. babrees
    Member
    Posted 2 years ago #

    @snes86 UPGRADE! If you read the above posts you will see that the problem was fixed from 5.0.52 - the program is now on 5.0.53

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