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Confirmation emails (12 posts)

  1. Geromeo
    Member
    Posted 3 years ago #

    I have 7 active events with email notifications on. When someone registers for event 7 the email confirmation for event 7 sends the information for event 6 or 4 instead of event 7. Though the information entered into the database is correct, it's entered for event 7.

    This has given me a right headache because I have 10 persons who have received confirmation emails that they are going to attend the hamburg event, when they have entered info for the new York event. I've checked the database and the event info says new York, not hamburg.

    My question is, why would the mail say hamburg and not hamburg.

    Do you know what the problem is, please.

  2. Joebrummer
    Member
    Posted 3 years ago #

    Did you solve this issue. I have it too!

  3. Geromeo
    Member
    Posted 3 years ago #

    Nope, I'm using cforms 2 now which works for me.

  4. sethshoultes
    Member
    Posted 3 years ago #

    This feature has been fixed for a long time in Event Espresso.

  5. avdude
    Member
    Plugin Author

    Posted 3 years ago #

    The issue has been resolved in the upcoming release of 6.0.

  6. sethshoultes
    Member
    Posted 3 years ago #

    @avdude

    We should work together to provide a better solution for these people. I sent you an email, but never heard back from you.

  7. sethshoultes
    Member
    Posted 3 years ago #

    nvm just got your reply :)

  8. Joebrummer
    Member
    Posted 3 years ago #

    Great to hear this will be fixed. I am having issues now though causing some confusion with registrations for upcoming events. It seems like a tough road to try and switch plugins and this point and yet I can't have folks getting email confirmation for the wrong workshops.

    When will the new version be out or is there a workaround in the meanwhile?

  9. Geromeo
    Member
    Posted 3 years ago #

    You could disable email confirmations.

    The database records the information from the registration forms for each event correctly. Its only the confirmation emails which get in a muddle.

  10. Joebrummer
    Member
    Posted 3 years ago #

    It is also the email sent to me telling me someone has registered for an event. We have a large fund raiser we just opened for registration, I am concerned this will cause lots of confusion. I may just break down and do the espresso licensed version if the switch will be smooth.

  11. sethshoultes
    Member
    Posted 3 years ago #

    The transition is usually pretty smooth. Just be sure to back up your files and database before upgrading. There are upgrade scripts that will copy everything over. These are located in the help/support page of the Event Espresso admin.

    The support team is pretty responsive if you should have any questions or something goes wrong.

  12. sgibbs03743
    Member
    Posted 3 years ago #

    I want to keep the confirmation email personalized with the specific event title.

    Is there a fix that can be applied to the current version of this plugin?

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