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[Plugin eshop] Stock Quanity Not Reducing (5 posts)

  1. angelostudios
    Member
    Posted 2 years ago #

    I have everything set up correctly in my system, but my customers are buying items and the stock is not reducing, even after the order is process and it is shipped.

    I'm using Paypal as the merchant. Under Settings > eShop > General I have set as follows:

    Add product details.. YES
    Class... nothing added
    Show... nothing added
    Option Hide... nothing added
    Out of Stock message... Out of Stock
    Symbol... $
    Use an image... IMAGE
    Add to cart w/o going to cart... NO
    Add Text... nothing added
    Placement... BEFORE

    In my post I have 1 product option and 1 item in stock. I have checked the box "Stock Available".

    Someone has purchased this item, but it is still showing stock at 1 and other people are able to add to the cart. It is obviously not decreasing or showing that the item is now out of stock. If it were something with my theme, then I would assume that even in the post or in the eShop > Products the stock would have been changed to 1.

    Actually in the product table, it is showing that 0 purchases have been made of the item, though it was indeed processed and money is in the paypal account.

    Any help would be soo appreciated!

  2. esmi
    Theme Diva & Forum Moderator
    Posted 2 years ago #

    Is this a downloads only site?

  3. angelostudios
    Member
    Posted 2 years ago #

    No, it's not. It actually has no downloads at all. I started to think the customer did not set her PayPal up correctly according to this: http://quirm.net/wiki/eshop/setting-up-merchant-gateways/paypal/

    As she was running through that process she said that there was no way to turn off IPN without entering a URL in a box. This is something not included in the directions on that page. Do you know what to do here? I think that might be the issue...

  4. esmi
    Theme Diva & Forum Moderator
    Posted 2 years ago #

    It's possible. As far as I am aware, there's no need to enter a url when turning IPN off.

  5. angelostudios
    Member
    Posted 2 years ago #

    It will not let her progress past that part if she does not put a URL in. Maybe this has changed? Can you verify?

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