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1. arkitekt
   Member
   Posted 3 years ago #

   I'm unable to edit the shipping zones, when I change the numbers next to a country and select Update at the bottom -- the zones just reload with no changes to the information.

   I would appreciate any suggestions on how to resolve this issue

   Thanks,

   Nathan

2. elfin
   Moderator
   Posted 3 years ago #

   I've had several reports of this issue, but I am completely unable to recreate the issue.

   To be able to help I need WP access and FTP access, and permission to test/change that page. If you are able to let me have these I can look into and hopefully solve the issue. elfin@elfen.co.uk

3. elfin
   Moderator
   Posted 3 years ago #

   **UPDATE**

   I have finally been able to see this issue elsewhere and after intensive testing this morning have come to the conclusion that it is a hosting issue.

   So could you contact your hosting company and mention that you have a
   problem with a form. The form has 5 arrays, each of which can be upto
   250 in size (its actually only around 180 atm) and the $_POST array
   truncates before it gets to the submit at the end of the form.

   The form has these arrays: code, zone, country, list, delete
   + the one submit at the end of the form.

   If they do happen to change something and it starts working again, I'd really appreciate knowing what they tweaked.

4. arkitekt
   Member
   Posted 3 years ago #

   We were able to fix this too based on your notes above, I'm waiting for my admin to tell me exactly what we changed but I believe it was post size and timeout.

   Thanks for investigating it, after you mentioned the issue it made sense --- don't know why I didn't think of it earlier.

   Thanks again!

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